Customer Service Quality Assurance
Resume:
Monica Mingo
Virginia Beach, VA 23456
*********@*****.***
OBJECTIVE: A challenging position which will allow me to further utilize my
existing skills and enable to acquire new abilities.
EDUCATION:
Bachelor of Science, Radford University Radford, VA
Major: Biology May 2008
INTERNSHIP EXPERIENCE:
Intern Radford, VA
Carilion Lab Fall 2007
Urinary analysis on patient urine
•
File result of patient information
•
Observed how to you machine and learned how to function backup system
•
Laws and procedure of the hospital
•
Observed procedure in blood banking
•
Intern Norfolk, VA
NDC Sentara Leigh Spring 2003
Responsible for the organization and filing of patient records
Delivered patient records to various areas of the hospital in a time-efficient
manner
Performed administrative duties including: answering the phone and
copying/printing documents
Assisted patients with receiving and handling personal records
WORK EXPERIENCE:
Andrologist Cooper City, FL 33024
2012-present
Infertility & Reproductive Medicine of South Broward
Semenology
• Perform routine semen analysis and test preparation
• Preparation of fresh and cryopreserved sperm for intrauterine insemination (IUI),
IVF Preparation
• Cryopreservation and thawing of semen samples
• Management of sperm sotrage
• Semen analysis (Total count, Motility and Morphology)
• Media preparation for IVF procedures.
• Record maintenance, patient liaison, statistics work and restocking
• Quality control and Quality assurance.
• Upkeep of up-to-date service records and proper filing of user manual
General duties
• Laboratory and equipment maintenance including routine cleaning, washing,
sterilizing, ordering supplies and waste disposal
• Maintenance of liquid nitrogen dewars and supplies
• Upkeep of up-to-date service records and proper filing of user manual
• To counsel patients regarding the implications of treatment options to ensure
correct information is given and relevant questions answered properly in order to
assist them in making an informed decision
• Handle CLIA inspections
Embryologist Assistant Virginia Beach, VA
Beach Center For Infertility 2009-2012
• Possess knowledge of medical terminologies, clinical requirements and
procedures
• Proficient in handling medical tools, apparatus and equipments, required to
conduct several medical tests
• Ability to multitask and respond to the needs and pressure situations promptly
• High understanding and patience levels that help to ease out the patient's worries
and anxieties
• Capability to manage and coordinate several activities efficiently
• Provide support to the head physician in administering medications to patients
accurately and promptly
• Communicate with the patients and gather information about their aliment, health,
medical history and measure their vital signs, weight and height
• Collect blood, tissues, saliva and other body fluid samples for conducting medical
tests, maintain the samples safely and forward them to the diagnostic laboratory
• Provide assistance during medical emergencies
Semenology
• Perform routine semen analysis and test preparation
• Preparation of fresh and cryopreserved sperm for intrauterine insemination (IUI),
IVF Preparation
• Cryopreservation and thawing of semen samples
• Antisperm antibody testing
• Semen analysis (Total count, Motility and Morphology)
• Media preparation for IVF procedures.
• Record maintenance, patient liaison, statistics work and restocking
Customer Service Representative Virginia Beach, VA
JC Penny September 2008- 2009
• Provided excellent customer service while offering assistance
• Handled large sums of money while finalizing many customer transactions
• Inputted employee hours to ensure correct compensation
• Ensured overall cleanliness and orderly of clothing merchandise
Lab Assistant Radford, VA
Science Department – Radford University January 2005-May 2008
• Maintain entire lab set up and clean up on a daily
Ensured overall cleanliness and orderly environment
ACTIVITIES AND HONORS:
Member, Who’s who Organization
Inducted, National Honors Society 2003
Volunteer, ASSIS Mentor Program
COMPUTER SKILLS:
Proficient in MS Office Products, Adobe Photoshop, and HTML
Contact this candidate