Manager Customer Service

CHARLES “RANDY” AKERS

*** ******* **** • Martinsville, Virginia 24112

Cell 276-***-****

MANAGER/ACCOUNTS REPRESENTATIVE

Decisive, action-oriented and results-focused professional offering thirty years management experience in

both production and retail environments. Able to identify areas of strength and weakness and implement

policies, standards, changes in operation, and systems that optimize productivity and bottom line. Adept

at sizing up situations, analyzing facts and developing alternate courses of action. Driven by new

challenges and desire to be successful in all endeavors. Career history of consistent advancement based

on achievements. Ability to streamline procedures that improve safety levels, productivity, and control

costs through expertise in:

Team Building/Leadership Customer/Client Relations

Strategic Planning/Scheduling Sales/Marketing/Contact Negotiation

Troubleshooting Analyze/Identify Customer Needs & Corporate Requirements

PROFESSIONAL EXPERIENCE

COUGAR PAWS INC. 2012-2012

Warehouse Manager

Managed warehouse operations which included shipping and receiving duties. Duties also included

picking and packing using computerized RF Scanner. Also loaded and unloaded trucks and light

assembly.

DEBBIE’S STAFFING SERVICES

2011-2012

Account Manager

Recruited, interviewed and hired associates to fill positions at client locations. Provided excellent

customer service to present and perspective clients. Performed all other staffing duties as needed. Entered

information into data system and generating internal reports and as needed by clients. Serviced

established accounts and establishing new accounts through referrals, leads, and cold call selling.

CLASSIC CUISINE CATERING 1995-2010

Catering Contractor

Have operated a catering business for over 15 years. Duties included marketing, purchasing inventory,

meal planning, preparing, serving, and customer service. I have experience in all types of cuisines and

have served up to 150 people with a supporting staff with great success. This has been a part-time

business.

AMERISTAFF, INC., MARTINSVILLE, VA 2008-2010

Account Executive

Sales and customer service. Serviced established accounts and establishing new accounts through leads

and cold call selling. Recruiting and marketing candidates to local businesses. Perform other staffing

duties.

GCA STAFFING SERVICES, MARTINSVILLE, VA 2006-2008

Branch Manager

Sales and customer service. Serviced established accounts and establishing accounts through leads and

cold call selling. Managed staff at local office and performed local HR duties

SMITH MT. INDUSTRIES/LASER CAR WASH, MARTINSVILLE, VA 2004-2008

Marketing/Operations Manager

Assisted in start-up and marketing/promotion of new business. Established relationships and network

with local companies to promote sales. Managed daily business operations. Started as a full-time position

and worked part-time after securing position with GCA Staffing Services.

AARON FURNITURE, MARTINSVILLE, VA 2000-2004

Store Manager/Operations Manager/Sales Manager

Managed overall operations of furniture store. Involved in purchasing furniture from vendors. Scheduled

pick-ups and customer deliveries. Set up showroom displays for sales.

VIRGINIA MIRROR COMPANY, MARTINSVILLE, VA 1987-2000

Fabrication Manager, 1999-2000

Managed departments for custom fabrication. Supervised production/quality of all beveled & edged

mirror & glass.

Quality Control Manager, 1992-1997

Supervised product quality in all departments in factory. Assisted sales department with special requests

by new and existing clients. Assisted in devising a plan for production to help solve quality problems.

Assistant Superintendent of Manufacturing, 1987-1992

Supervised all manufacturing operations. Hired and trained personnel. Instrumental in the start-up of

company- wide safety program. Operated forklifts, tow motors with chain lifts and overhead hoist cranes

to load cases of mirror on flatbed trailers.

PANNILL KNITTING COMPANY, INC., MARTINSVILLE, VA 1977-1987

Production Engineer/Industrial Engineer Dept./Cutting Dept. Manager

Instrumental in the setup of two new sewing and knitting plants providing assistance in the layouts and

manufacturing problem solving. Assisted in the setup of employee hire and train program. Performed

project work concerning new manufacturing processes, machinery and product lines. Cutting Manager at

Gretna cut and sew facility. Trained and supervised up to 75 employees cutting 2500 doz/shift.

EDUCATION

Patrick Henry Community College, Martinsville, VA

Certificate, Building Trades, 2002

Diploma, Industrial Management, 1985

Virginia Commonwealth University, Richmond, VA

Studied Marketing and General Studies

Member- VCU Rams Golf Team

AFFILIATIONS

President, Spencer Ruritan Club

Phi Theta Kappa (National Honors Society)

Former Board Member, American Heart Association

Former United Way Budget and Allocations Committee Chairperson

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