Customer Service/Researcher
Resume:
Anniebon J. Larrauri
Spanish Researcher/CSR
**********@*****.***
CAREER OBJECTIVE
To seek a challenging and rewarding opportunity performing a variety of high-level projects in support of organizational
and executive level goals.
WORK EXPERIENCE
January 2010-Present
MAU CONSULTING
Spanish Researcher
I engage in interviews in Spanish with CEO’s of different companies in Europe that use plastics in various
applications, hitting a quota of 10 successful interviews a day. I analyze data with standard methods,
interpret the results, and ensure high quality and integrity of the data collected.
August 2008-December 2009
HSBC
Spanish Associate
Handled bilingual inquiries of credit cards. Demonstrated the ability to maintain a professional,
courteous, and helpful demeanor at all times, especially when discussing problems with customers.
Demonstrated superior communication (verbal and written) and listening skills.
April-August 2008
IBM Philippines
Travel Expense Account Spanish
Handled the travel expense accounts of all Spanish employees of Procter & Gamble in Madrid. I was
responsible for performing the daily operations of accounts receivable SAP contract services and
managed inquiries via emails and phone calls.
2006-November 2007
APAC
Spanish CSR
Handled biling accounts of members of LA TIMES in Spanish and English. I provided quality customer
service to the members, demonstrating superior analytical and problem-solving skills in order to quickly
ascertain and concisely report the problem or question at hand.
2005-2006
Asia Speedy Printing Company
Marketing Manager
Solicited sponsorships for the 2005 SEA GAMES. I managed and coordinated all marketing, advertising
and promotional staff and activities.
2004-2005
Intercontinental Hotels Group
Spanish CSR
Handled bookings for the members of IHG and Holiday Inn Hotels all over the world. I established guest
reservations by obtaining guest requirements, information, and proof of payment; maintaining the
reservations system and database.
1984-2004
Babybon Export Corporation
Managing Partner
Put up a company with my sister called BABYBON. I trained 20 women to learn to sew baby clothes and
I catered to local clients like THE BIG 7 SMALL CO., and foreign clients as well.
BABYBON catered to stores like BAYO, FREEWAY, and Pink & Blue Soda. We also produced kitchen
accessories for the German company, BODUM, which operated branches in the US, Japan & Germany.
For this account, I handled 40 sewers by training them and doing quality control.
EDUCATION-COLLEGE
Public Relations in Mary ward College, Madrid, Spain
Mass Communications in St. Paul’s College, Manila, Philippines
HIGHSCHOOL
Colegio de San Agustin, Dasmariñas Village, Makati, Philippines
St. Theresa’s College, Cebu City, Philippines
REFERRALS
Antonette Rueda/Xerox/091********
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