Project Manager Management

DONNA M. TILLBROOK

Summary

• Professional with demonstrated ability to deliver high profile enterprise-wide projects in Insurance

and Healthcare.

• Adept at developing, driving, and managing project plans, budgets, and client expectations.

• Extremely proficient at identifying, defining, measuring and analyzing risks and issues, while

developing plans of action to mitigate and remediate.

• Hands-on leader with the ability to motivate, collaborate, communicate, negotiate and build

working relationships across cross-functional teams.

PROFESSIONAL EXPERIENCE

Cigna, Bloomfield, CT

July 2012 – Nov 2012

Business Project Manager (Consultant) - Healthcare Reform PMO

• Served in a Consultant role as a Business Project Manager for the PMO responsible for ensuring

compliance for the Patient Protection and Affordable Care Act (PPACA) passed in 2010. The 3

projects were, Comparative Effectiveness Research Fee (CERF); Essential Health Benefits (EHB)

and Summary of Benefits and Coverage (SBC).

• Monitored and reported on the health of the assigned Projects to Portfolio leadership.

• Balanced time appropriately among day to day activities, short term focused activities for all projects

assigned.

• Worked with IT coordinating project efforts/ deliverables between two areas

• Provided research to evaluate risks and benefits of the medical services that were included in law.

• Lead meetings with SME’s from all project teams gathering business requirements, coordinating

project deliverables and project plan.

• Appropriately communicated project issues to project team and senior management.

• Effectively work within a matrixes team environment.

Fiserv, CheckFreePay Division Wallingford, CT August 2010 – July 2012

IT Project Manager

• Project Manager responsible for managing multiple, highly complex software development

projects concurrently.

• Accountable for executing effective, repeatable processes in the areas of business planning resource

planning, and portfolio performance measurement.

• Responsible for assisting in relationship building among development team(s).

• Participate in and lead meetings with internal and/or external clients, vendors and others to gather

business requirements and to coordinate project deliverables.

• Monitor and report on the health of the assigned Projects to Portfolio leadership.

• Appropriately communicate project issues to senior management.

• Effectively work within a matrixes team environment.

• Balance time appropriately among day to day activities, short term focused activities.

Aetna, Hartford, CT November 2009 –

August 2010

Project Manager-Team Lead

Donna M. Tillbrook

• Project Manager responsible in deliver of state regulatory ongoing and adhoc reports, and EDI data

files meeting the objectives set by the state.

• Manage projects from planning through execution/completion under the pressure of fast-paced,

time-sensitive environments.

• Managed implementation of information strategy and development of information products to

meet operational objectives and other strategic business initiatives.

• Implements system development project management strategies. Making recommendations on

solutions to leadership.

• Ensures project objectives are set and roles of team members are clear. Monitors and reviews team

outputs.

• Conducts risk, issue, and change management activities in a timely manner with quality resolutions.

• Produces standard project management documentation. Managing delegation of tasks successfully.

• Manages projects of 5 or more workgroups with significant scope; including vendors.

• Turns Data into Information Delineate end-to-end workflows to process sub-process and task

components.

Aetna, Hartford, CT January 2007 – April 2009

IT-Project Manager

• Project Manager assigned to Claim Adjudication Domain Systems adhering to company

compliance standards, while interfacing with peripheral systems such as Provider, Pharmacy, and

Member.

• Ensured owner of project deliverables were met and mitigated all problems through resolution.

• Responsible for auditing all QA projects to ensure conformance to CMMI process.

• Responsible for development of strategic project and tactical service request cost/effort

estimates.

• Interacted with IT and Business areas to define test cases and establish the requirements

traceability matrix for functional and nonfunctional requirements.

• Assisted in the development/execution of test scripts and validation of test results for all testing

phases. Identified and requested appropriate test data based on requirements and project scope.

• Promoted cross training, efficiencies, and reusability data to facilitate the development and

maintenance of a matrixes organization.

• Managed off shore teams supporting testing requirements ensuring quality oversight were

completed within the allocated time frames.

• Ensured Quality Assurance deliverables were met by stated ETA in the project plan.

• Assigned contributor to the Joint Application Development (JAD) estimation sessions along with

business and development teams.

• Established solid relationships with business, development and User Acceptance teams while acting

as a Subject Matter Expert from Aetna’s Quality Assurance Organization.

MidState Medical, Meriden, CT November 2005 –

January 2007

Project Manager –Customer Service Representative

• Responsible for overall PM activities to bring in new clinical Transcription and clinical Medical Coding

web based systems within Health Information Managements Medical Records department including

vendor and release management functions.

• Initiated SDLC methodology for all projects and developed compliant standards. Trained physicians

and facility personnel in all Health Management Systems and provided on-call responsibilities.

Donna M. Tillbrook

• Worked effectively within and across the facilities systems promoting and integrating Information

Services through communication, cooperation and collaboration.

• Supported Electronic Medical Records applications and imaging systems for document scanning and

retention. Managed imaging team resources.

• Supported EMR applications including system administration responsibilities. Trained clinical and

physician staff members within the facility and physician’s offices.

• Provided on-going support for end-users with software and hardware questions and problems

• Analyzed and identified role responsibilities for problem resolution and change management.

• Provided medical coding (ICD-9, CPT, HCPCS, etc) support, analysis and research needed to

implement new Medical coding system.

• Evaluated, negotiated contracts and managed outside resources and vendors identifying most cost

effective methods.

AT&T-New Haven, CT 1998 – 2005

IT Project Manager

Led all IT teams responsible for delivery of 45 million dollar internet billing application, a high quality and

value added business solution which helped the company meet year end goals. As an additional job

responsibility was chosen to participate in creating CMMI methodology.

• Recognized by management for having the ability to independently assess projects based on project

plans, budgets and resources using formalized project management methodologies and PMO

process.

• As primary liaison between IT teams and business, effectively solicit business requirements and

parameters for projects utilizing SDLC methodology

• Ensured projects met corporate expense and capital targets, assuring compliance with cost

control policies.

IT Team Lead

• Performed business analysis and implement billing and procurement data management systems for

global partners. Created requirements definition, data models, business process models, use case

documentation and technical infrastructure architectures. Followed company standards utilizing

SDLC methodology.

• Successfully led development team in developing and maintaining high quality, well documented IT

solutions for internal and external internet company sites while adhering to process driven goals.

Projects varied in length from 6 months to two years.

• Effectively directed daily project execution activities related to systems management, software

development, documentation development, testing, training development, systems delivery and

production support adhering to CMMI guidelines.

• Developed proactive collaborative relations with business analysts, consistently ensuring business

requirements were satisfied and that all deliverables were of highest quality.

• Responsible for producing accurate time estimates and providing technical leadership and mentoring

to other developers in the team.

Senior Systems Analyst

As key interface between systems area and business area ensured that business needs were met

accurately and in the most cost-effective fashion. Oversaw all cross-system technology projects from data

gathering through post-implementation. Managed production, timelines, planning related for all customer

reports. Provided analysis and documentation for system enhancements including change control

responsibilities.

• Created and managed closed-loop process from inception through distribution improving client

satisfaction following company standards utilizing SDLC methodology...

Donna M. Tillbrook

• Project Lead for Western MA system conversion providing critical support and training to users of the

Mobility DB2 systems to the SNET Wireless system.

• Developed IT reports identifying problem accounts prior to billing cycles, significantly improved billing

accuracy and increased customer satisfaction.

• Provided critical analysis for restructuring of Lotus Notes database, creating a reporting tool for

management and eliminated redundancy of code.

• Responsible for Y2K analysis of the Wireless suite of production cycle jobs. Followed project through

year end activities resulting in an implementation which had zero defects in code.

OTHER RELATED EXPERIENCE

Aetna-Hartford, CT

• Programmer Trainee

• Team trainer

• Pension Analyst

• Payment Processor

TECHNICAL ADDENDUM

OS/Environments:

IBM 370/3090, IBM/AIX, OS/2, PC-DOS, UNIX: Sun Solaris, VAX/VMS, Windows (NT, XP, 2000 series)

Development Applications:

CA1/CA7, Cobol, DCL, Endeavor, FTP, HTML, IDCAMS, ISPF/TSO, ASP.net, JAVA, JCL, MVS, Oracle,

Informix; QMF, MS SQL Server, PL/SQL, PL1, APL, Panagon, Panvalet, PeopleSoft, PVCS Configuration

Management, REXX, TSO, VSAM, WebSphere, ZEKE

Object Oriented Methodologies and Development Environments:

Rational Rose

Networking:

LAN: Ethernet, Token Ring, Remote Access, Frame Relay; Modems, CSU/DSUs, routers, switches,

Protocols: BNA II, IPX/SPX, NetBIOS, TCP/IP, SNA

Hardware:

DEC (VAX), IBM RS/6000, Tandem, and HP UNIX servers; Sun, IBM, HP workstations; PCs/Servers, SQL

Servers, SharePoint Servers, HP printers, scanners and other peripherals

Software:

Blaze Advisor, CICS, DocQment Enterprise Platform, IBM Rational ClearCase, IBM Rational ClearQuest,

IBM Rational RequisitePro, Microsoft Office Suite (including Word, Excel, Access and Project), Lotus

Notes; Lotus123, Quadramed HIM Platform, Oracle, Visio, HP Quality Center; Visual Studio

Telecom Switches and IVRs:

Aspect Call Center System 100, Summa Four SDS-1000, Brite IVRs

EDUCATION

• Project Management Certificate

Donna M. Tillbrook

• Six Sigma Yellow Belt Certification

• Trained in Capability Maturity Model Integration processes (CMMI)

• Trained in Rational Unified Process (RUP); Agile and Waterfall processes

• Project Management Workshops

• Aetna's Data Processing Education Program (ADPEP)

• Middlesex College-Web development classes

• Supervisor Management classes

Donna M. Tillbrook

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