Manager Customer Service

Gregory Lee Freitag

**** *** ****** **** • Wake Forest, NC 27587

919-***-**** • ****.********@*****.***

PROFESSIONAL SUMMARY

Young Business Professional with diverse experience with several high-profile global companies in international

customer service, accounts management including marketing, public relations and project management.

PROFESSIONAL EXPERIENCE

Credit-Suisse, Morrisville, NC (February 2013-Present)

Business Analyst

Primary responsibility – Manage and maintain 300+client accounts within compliance of regulatory guidelines.

- Address and apply anti money laundering guidelines through Know Your Customer (KYC) review.

- Maintain and develop MIS reports on processes and liaise management on due-diligence processes.

- Perform background support duties for Credit Suisse sales in client auditing.

- Customer support specialist with focus on account compliance and discrepancies.

McKeeman PR, Raleigh, NC (June 2012- December 2012)

Public Relations Coordinator

Primary responsibility – Coordination of strategic and tactical client marketing plans.

- Developed business to customer relationships through media outlets and promotional efforts.

- Identified and fully executed client marketing needs within their budgets and guidelines.

- Developed venue, partner, and sponsor relationship in central North Carolina territory.

McDonald’s Corporation, Regional Headquarters, Raleigh, NC (March 2012- June 2012)

Communication & Administrative Associate II

Primary responsibility – Assistant to regional Public Relations/Communications Manager.

- Account Manager and Trainer for internal webpages, procedural templates and user manual design.

- Maintained current marketing material, reference documents, and graphics.

AtoZ Companies, Charlotte, NC (August 2011-December 2011)

E-Commerce Assistant Manager

Primary responsibility – Data base management including product and webpage development.

- Audited databases for obsolete/discontinued products ensuring vendor product compatibility

(August 2010 May 2011)

Advanced Markets LLC, Charlotte, NC

Assistant Marketing Intern

Primary responsibility – Development of social media outlets for Advanced Markets LLC.

- Social Media account executive responsible for increase outreach within the Europe, UAE and Asian markets.

Served as the primary contact with trade mark attorney’s assuring trademark compliance .

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EDUCATION

University of North Carolina at Charlotte Charlotte, NC

Bachelor of Science in Business Administration – International Business December, 2011

TECHNICAL SKILLS SUMMARY

Adobe Acrobat, Microsoft Office Suite, Google Docs, SharePoint, Trade Activity Checks, Bloomberg

ACHIEVEMENTS/ACTIVITIES

DECA High school Intercultural Business Leaders

American International School Johannesburg, South Africa

UNCC Alpha Kappa Psi Business Fraternity

Study Abroad Program International Business Internship-- Costa Rica

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