Customer Service Sales

RICHARD C. POUNCEY

Folsom, CA *****

Phone: 916-***-****

E-mail: **.*******@*****.***

Summary: Comprehensive background and knowledge of construction including: • Blue print and

specification interpretation • Project identification using online plan rooms • Estimating and use of

takeoff software • Project bidding process • Project Management process • Onsite crew and

subcontractor management • Competent use of standard office software • Energetic self starter

that works well with others in a team environment • Efficient, hard working, and results orientated

• Reliable and consistent • Excellent at communication, multitasking, and prioritization

• Experienced in sales, business and customer relations.

Experience Job Title: Estimator

STS Inc, Rancho Cordova, CA

Employer:

5 years – present

Duration:

• Responsible for start up of commercial bidding dept • Expand commercial business

Duties:

development by identification of commercial projects bidding within on-line plan rooms • Perform

takeoffs and generate proposals based on takeoff data and RFP’s • Coordinate outgoing bids and

RFP’s to general contractors • Compile and generate submittal packages for awarded projects •

Build relationships with general contractors and product vendors • Ensure contractors receive

proposals before deadline to incorporate our proposal in their bid • Safety officer in charge of bi-

weekly safety meetings • In charge of fleet maintenance • Manage in-house crew training by

product manufacturers • Track post bid data to maintain competitive proposals.

Estimator

Job Title:

Reed & Graham Inc, Sacramento, CA

Employer:

1 year

Duration:

• Develop and build business relationships with general contractors, product manufacturers, and

Duties:

vendors to promote commercial business growth and generate sales leads • Adept at using

internet based public plan rooms to search for upcoming projects using plan room search engines

• Identify necessary project details such as bid due dates, project owners, engineers, architects,

and bidding contractors • Develop, submit, and follow-up with proposals after bid date. Collect

post bid competitive pricing data.

Sales, Estimating, and Management

Job Title:

Heritage Landscape, Inc, Loomis, Ca

Employer:

2 years

Duration:

• Responsible for sales, customer service and customer relations for the hardscape division of a

Duties:

landscape company • Supervise the installation of pave stones, cast in place concrete, retaining

walls, BBQs, and gazebos • Perform In home and commercial sales calls including collection of

on-site measurements and takeoff data • Generate sales proposals after identifying and analyzing

clients needs • Enter into contract with, and provide quality assurance with clients • Inventory and

order the appropriate construction materials required for each project • Supervise in-house crews

to assure customer satisfaction.

Project Superintendent

Job Title:

Systems Paving, Inc., Union City, California

Employer:

3 years

Duration:

• Job responsibilities include customer service and relations for pave stone installations •

Duties:

Scheduling, hiring, supervising and maintaining positive moral of sub-contractor crews • In charge

of field documentation, accounts receivable, change orders, and timely collections • Deliver a

quality, and satisfactory product, in a professional manor, to customer • Ensure customers have

seamless installations that run smooth, timely and according to job specifications and

requirements.

Jobsite Superintendent

Job Title:

Prodigy Homes, Cameron Park, California

Employer:

2 year

Duration:

• The primary contact onsite for subcontractors and homeowners • Assisted homeowners with

Duties:

various warranty problems and issues associated with their new home construction • Primary job

functions were to solely manage the construction process from start to finish, of all new homes,

and delivery of new homes to homeowners, plus maintain the highest level of customer

satisfaction.

Certifications: •California State Contractors License

•American River College Carpenters Apprenticeship Certification

•NCMA Certification of Segmental Retaining Walls

•OSHA 10 Certification

Contact this candidate