Customer Service Data Entry
Resume:
Anna Cromwell
**** ******* ******; South Bend, IN 46613
***********@*****.***
Objective
A position where acquired administrative expertise, knowledge and training can be applied to become an asset to an established and progressive organization, which provides opportunities for professional growth.
Career Summary
Twenty years highly extensive experience and proven ability in the office clerical field utilizing customer service and technical abilities to operate in government, financial and educational environment; able to employ leadership, multi-tasking and organization practices and techniques to complete assigned responsibilities; possess exceptional work ethic and communication skills.
Technical Skills
Microsoft Windows Microsoft Office IBM systems Office imaging Access Database
Professional Experience
Office Clerical
Sorted incoming mail for distribution as well as metered outgoing mail
Applied knowledge of Indiana Rules and Regulations to determine unemployment claims
Entered data into system and sent out unemployment questionnaires to employers and claimants
Represented Adjudication Center at Department of Workforce Development hearings
Maintained regulatory compliance by downloading files & updates within time guidelines
Performed routine minor office equipment maintenance, repairs and troubleshooting as needed
Utilized Microsoft Office software to create, develop and produce office documents and reports
Demonstrated the ability to work efficiently in stressful, high-customer volume situations
Customer Service/Technical Support
Interfaced with remote users to troubleshoot problems, supplying best possible resolutions
Entered data on online terminals, maintained engineering drawing files
Answered multi-line telephone system and directed calls to appropriate personnel
Resolved and followed up on nationwide telecommunications problems with IBM Systems
Maintained files, backup, trouble logs and computer system shutdowns
Accurately entered payroll, salary contracts, grades, address labels, and inventory
Assisted students in computer lab, providing solutions to computer-related issues
Employment History
Vendor Farmers Market South Bend,In 10-11-present
Clerk Woodwind and Brasswind South Bend, IN 10-10 - 12-10
Clerk US Census Bureau South Bend, IN 2-09 - 5-09
Data Entry Tables and Tents South Bend, IN 7-08 - 12-08
Cashier/sandwich maker Subway Restaurants South Bend, IN 2006 - 2008
Clerk NTA Nappanee, IN 7-2006 - 9-2006
Employment Specialist Indiana Dept of Workforce Dev. South Bend, IN 1997 - 2005
Technical Asst/Recep Associates Bancorp South Bend, IN 1985 - 1996
Data Entry Ivy Tech State College South Bend, IN 1982 - 1985
Education
Indiana Vocational College, South Bend, IN
Completed Basic Computer Operations, Data Entry, Word and Accounting courses
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