Anna Cromwell

**** ******* ******; South Bend, IN 46613

574-***-**** or 574-***-****

abzonb@r.postjobfree.com

Objective

A position where acquired administrative expertise, knowledge and training can be applied to become an asset to an established and progressive organization, which provides opportunities for professional growth.

Career Summary

Twenty years highly extensive experience and proven ability in the office clerical field utilizing customer service and technical abilities to operate in government, financial and educational environment; able to employ leadership, multi-tasking and organization practices and techniques to complete assigned responsibilities; possess exceptional work ethic and communication skills.

Technical Skills

Microsoft Windows Microsoft Office IBM systems Office imaging Access Database

Professional Experience

Office Clerical

Sorted incoming mail for distribution as well as metered outgoing mail

Applied knowledge of Indiana Rules and Regulations to determine unemployment claims

Entered data into system and sent out unemployment questionnaires to employers and claimants

Represented Adjudication Center at Department of Workforce Development hearings

Maintained regulatory compliance by downloading files & updates within time guidelines

Performed routine minor office equipment maintenance, repairs and troubleshooting as needed

Utilized Microsoft Office software to create, develop and produce office documents and reports

Demonstrated the ability to work efficiently in stressful, high-customer volume situations

Customer Service/Technical Support

Interfaced with remote users to troubleshoot problems, supplying best possible resolutions

Entered data on online terminals, maintained engineering drawing files

Answered multi-line telephone system and directed calls to appropriate personnel

Resolved and followed up on nationwide telecommunications problems with IBM Systems

Maintained files, backup, trouble logs and computer system shutdowns

Accurately entered payroll, salary contracts, grades, address labels, and inventory

Assisted students in computer lab, providing solutions to computer-related issues

Employment History

Vendor Farmers Market South Bend,In 10-11-present

Clerk Woodwind and Brasswind South Bend, IN 10-10 - 12-10

Clerk US Census Bureau South Bend, IN 2-09 - 5-09

Data Entry Tables and Tents South Bend, IN 7-08 - 12-08

Cashier/sandwich maker Subway Restaurants South Bend, IN 2006 - 2008

Clerk NTA Nappanee, IN 7-2006 - 9-2006

Employment Specialist Indiana Dept of Workforce Dev. South Bend, IN 1997 - 2005

Technical Asst/Recep Associates Bancorp South Bend, IN 1985 - 1996

Data Entry Ivy Tech State College South Bend, IN 1982 - 1985

Education

Indiana Vocational College, South Bend, IN

Completed Basic Computer Operations, Data Entry, Word and Accounting courses

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