Customer Service Services

T i a h C a r t e r

**** ******* ** *** ** Marietta, GA 30008

404-***-**** **********@*****.***

PROFILE

Motivated, hard working recent graduate ready to begin a career in

counseling. Possess the ability to establish trusting relationships with

clients, strong communication skills, and demonstrates good note-taking

skills. Proficient utilizing Microsoft Office. Experienced in working in a

team setting as well as individually and has a genuine desire to serve the

people of the community.

EDUCATION

Argosy University

Atlanta, GA

Master of Arts Community Counseling

June. 2011

Westfield State College

Westfield, MA

Bachelor of Arts

May. 2002

Major in Psychology

related Experiences Atlanta, GA

Access Mental Health March

2012- March 2013

Paraprofessional

. Provides services and activities under the direction of the Mental

Health Professional (MHP) or Senior Case Manager in accordance with an

Individual Resiliency Plan (IRP) designed to meet the educational,

vocational, residential, mental health treatment, financial, social

and other needs of the consumer.

. Provides activities to support the consumer in the development of

various skill building activities including: daily and community

living, socialization and adaptation skills.

. Delivers services pertinent to the treatment plan and specified goals

including arrangement, linkage or integration of multiple services as

they are needed or being received by the consumer, either between

programs, within the area program, or from other outside agencies.

. Documents services provided and progress against treatment plans and

goals according to prescribed procedures using BIRP notes.

. Provides feedback and information for the MHP pertaining to the

consumer's needs for case management services, informs the consumer

about benefits, community resources, and services.

. Assists the consumer in accessing benefits and services, arranges for

the consumer to receive benefits and services, and monitors the

provision of services.

. Participates in regular treatment team meetings to discuss clients,

immediately reports any concerns to the MHP as it pertains to the

welfare of the client and/or services rendered.

Internship

Odyssey Hospice

Atlanta, GA

Counseling Intern

September2010 - June 2011

. Under supervision, provided both individual and group counseling to

clients.

. Completed assessments to develop individualized treatment plans with

clients to enhance, meet, or restore a client's functioning capacity.

. Worked with clients with mental health and substance abuse problems.

. Recorded and transcribed sessions with prior consent from clients

. Provided both pre-bereavement and post-bereavement counseling for the

families and friends of patients.

. Submitted session notes in BIRP form in electronic client files to

maintain order in facility.

. Participated in weekly case management meetings.

. Met weekly with supervisor individually as well as team members to

discuss cases, gain knowledge, and receive direction.

. Made routine visits to both nursing homes and residential homes to

provide counseling and volunteer services

RELEVANT COURSEWORK

Counseling Theories Abnormal Psychology

Human Growth and Development Counseling Skills

Group Counseling Appraisal and Assessment

Professional and Ethical Issues Research and Program Evaluation

Human Sexuality Career and Lifestyle Development

WORK EXPERIENCE

Verifications Analyst InfoMart, INC. Atlanta, GA

2007 - Present

Loan Setup Processor EquiBanc Mortgage Marietta, GA

2006 - 2007

Loan Processor Countrywide Home Loans Atlanta, GA

2005 - 2006

Customer Service Rep. Citifinancial Group Roswell, GA

2003 - 2005

SKILLS & TRAINING

Skills

. Multi-tasking: Ability to efficiently manage a variety of tasks and

projects simultaneously

. Time Management: Ability to prioritize, structure and schedule tasks

to maximize effort and meet deadlines

. Creative Problem Solving: Create unique ideas or combine existing

ideas to obtain a new or unique result

. Research: Able to utilize various resources to gather and organize

information and data

. Detail and task oriented: High degree of attention to detail and

accuracy while performing all tasks

. Management/Planning: Experienced with scheduling, coordinating and

managing work projects

. Software: Efficient in Microsoft Word, Excel, Power Point, Sharenote,

and Outlook

. Training: CPR and First Aid, Crisis Intervention, CBT, DBT, familiar

with the DSM IV.

References May Be Furnished Upon Request

Contact this candidate