Manager Engineer
Resume:
Amityville Long Island,
New York 11701
Tel: 917-***-****
Email: ****.********@*****.***
Objective
Seeking a challenging position in a firm to utilize my immense experience and knowledge in the field of Information
Technology for development of firm through:
System Implementation
•
Development of Applications – Developing IT Network Systems
•
Solving complex Hardware and Software related issues
Professional Experience and Skills
Sr. Systems Administrator - Vista Print, Montego Bay 09/2010 – 09/2012
Windows 2003/2008
•
Microsoft Exchange Server 2010
•
Antivirus Administrator
•
Knowledge of installation and configuration of variety of Cisco networking equipment and IT Cisco
•
switches/routers using engineering installation documentation.
Consulting, analyzing, designing and managing IT, Information Technology, systems projects.
•
Cross functional project management methodologies and techniques.
•
WSUS, SCCM,DNS, DHCP, LDAP
•
Effectively leading an IT team for delivering wide ranging of core LAN/WAN solutions to organizations.
•
Barracuda and Juniper Networks implementation
•
Forescout CounterAct Administrator
•
Service Desk Administrator
•
Printer Engineer
•
IT Manager - Gran Bahia Principe Resorts 05/2007 – 08/2010
Windows Server 2003/2007
•
Microsoft Exchange Server 2007
•
Antivirus Administrator
•
Leadership:
Led Information technologies teams
•
Prepared annual plans, strategies and IT procedures to attain the objectives of the firms
•
Assigned technical projects to different team members according to area of expertise – Completed assigned
•
projects on time
Managed the software/hardware purchasing and other IT supplies
•
Training and professional development:
Conducted performance evaluations and mentored IT personnel through formal channels to execute professional
•
development plans.
Designed IT training programmers for new employees – Provided training on technicalities of internet firewall and
•
protocols
Trained several Information Technology teams and supervised them efficiently
•
Developed and implemented new IT standards in existing projects – Implemented various quality control
•
measures to ensure highest quality standards
General:
Sustained cordial relationship with the clients and the staff
•
Worked on Networking and Firewall along with Cisco/VoIP environment
•
IT Manager: Key Skills & Core Competencies
Passion for constant improvement
•
Ability to solve all IT related issues in a firm
•
Good interpersonal skills
•
Ability to take good decisions in stressful situations
•
Excellent presentation and communication skills
•
Excellent knowledge in networking terminologies Network+ and MCSE
•
Knowledge of latest programming languages and operating systems
•
Effective team leader with strong analytical & problem solving abilities
•
Flexible and detail oriented attitude
•
IT Manager - Iberostar Resorts, Dominican Republic - 02/2006 – 04/2007
Windows Server 2003
•
Microsoft Exchange Server 2007
•
Antivirus Administrator
•
Leadership:
Led Information technologies teams
•
Prepared annual plans, strategies and IT procedures to attain the objectives of the firms
•
Assigned technical projects to different team members according to area of expertise – Completed assigned
•
projects on time
Managed the software/hardware purchasing and other IT supplies
•
Training and professional development:
Conducted performance evaluations and mentored IT personnel through formal channels to execute professional
•
development plans.
Designed IT training programmers for new employees – Provided training on technicalities of internet firewall and
•
protocols
Trained several Information Technology teams and supervised them efficiently
•
Developed and implemented new IT standards in existing projects – Implemented various quality control
•
measures to ensure highest quality standards
General:
Sustained cordial relationship with the clients and the staff
•
Worked on Networking and Firewall along with Cisco/VoIP environment
•
IT Manager: Key Skills & Core Competencies
Passion for constant improvement
•
Ability to solve all IT related issues in a firm
•
Good interpersonal skills
•
Ability to take good decisions in stressful situations
•
Excellent presentation and communication skills
•
Well versed with networking terminologies Network+ and MCSE
•
Knowledge of latest Hardware and operating systems
•
Effective team leader with strong analytical & problem solving abilities
•
Flexible and detail oriented attitude
•
Printers, terminal processors, servers, VOIP phones, Cisco Wireless Access Points (WAPS)
•
Consultant will participate in the planning and execution of all phases of projects including: request analysis, site
•
surveys, site preparation, cable trouble shooting and installation, PC re imaging, equipment transport, printer
configurations, asset management, inventory control, and network assistance.
Knowledge of network equipment (Juniper/Netscreen devices, Cisco and Nortel switches, Cisco and Nortel
•
routers and fiber) is required.
UPS Skills
Repairs and maintain various brands of UPS, Liebert, Emerson, APC and Forza, both house hold and Industrial
•
types configure and network so that they can be monitored through SMTP protocol
Repairs inverters for UPS when they have power failure.
•
Installing and configuring and maintaining ASCO switches
•
Installing UPS plugs and running separate wires throughout the building for installing UPS from 3KVa up to
•
120KVa
Installing rack able and Standalone UPS in server rooms
•
Systems Administrator - National Assets Recovery Services 03/2003 – 04/2007
IT Help desk/Desktop Technician:
Served as main focal point on all IT related matters for the organization
•
Managed the administration of the company’s WAN
•
Supervised system troubleshooting, backups, database, and system recovery
•
Provided expert IT support to customer base – Handled each and every technical query
•
Handled the escalated queries related to customer issues responsibly
•
Resolved/escalated IT help desk issues efficiently – Helped in timely recovery of valuable data in case of any
•
software disaster
Resolved critical technical issues pertaining to System Performance, Viruses, Spy ware and Spam related issues,
•
eliminate computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.
Developed departmental help manuals to assist the staff with IT issues
•
Motivated the employees facing problems in IT issues
•
Printer, Copiers and Plotter Repairs and Maintenance Engineer
•
Systems Administrator/Sr. Helpdesk Support - Tympana Limited 04/2004 – 05/2005
IT Help desk/Desktop Technician:
Served as main focal point on all IT related matters for the organization
•
Managed the administration of the company’s WAN
•
Supervised system troubleshooting, backups, database, and system recovery
•
Provided expert IT support to customer base – Handled each and every technical query
•
Handled the escalated queries related to customer issues responsibly
•
Resolved/escalated IT help desk issues efficiently – Helped in timely recovery of valuable data in case of any
•
software disaster
Resolved critical technical issues pertaining to System Performance, Viruses, Spy ware and Spam related issues,
•
eliminate computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.
Developed departmental help manuals to assist the staff with IT issues
•
Motivated the employees facing problems in IT issues
•
Education & Qualifications
Bachelors Degree in Information Technology/ Information Technology Support – Current
•
SCCM 2007 Administrator
•
MSCE Windows Server 2008
•
MSCA Windows Server 2008
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Certified by New Hotel Reservations Application
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Certified by AVAYA PBX Systems
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Certified Server from Dell, IBM and Hewlett Packard
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Certified by Hewlett Packard as a Printer Engineer
•
A+ Certification
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Diploma in Software Technologies
•
Certification in Electronics and Engineering Science
•
Reference:
Ms. Peta Gaye King Richard & Joye Keane
Human Resources manager Pastor & Medical Doctor
National Assets Recovery Services Inc. Family Church on the Rock
Tel. 876-***-**** Tel: 876-***-****
Francisco Andreu Gorka Fernandez
Financial Controller Director M.I.S
Iberostar Rose hall Beach Jamaica Iberostar Group
Tel. 876-***-**** 10 Iberostar Internacional
Mrs. Dana Cuffe Mr. Daniel Ferra
Staff Relations Manager General Manager
Gran Bahia Principe Resorts Gran Bahia Principe Resorts
Tel 876-***-**** Tel 876-***-****
Ms. Shannon Love Mrs. Desreen Orrette
Human Resources Manager Executive Purchasing Manager
Gran Bahia Principe Resorts Gran Bahia Principe
Tel. 876-***-**** Tel. 876-***-****
Boswell Watson Kareen Hemmings
Manger Information Systems Sr. Human Resource Associate
Vista Print Jamaica Vista Print Jamaica
Tel. 876-***-**** Tel. 876-***-****
Contact this candidate