Customer Service Quezon City
Resume:
*** ***** ******, ********* ** *****
*******@*****.***
Vincent Paul R. Madamba
Objective
A position that will utilize my skills and knowledge in Computer Hardware or Software Applications,
Help Desk, Technician, Data Entry, Customer Service, Administrative and Office tasks.
Experiences
April 15,2013 – Present
Air Export Coordinator / Full-time - Regular
Air Export Department
Yusen Logistics (Americas) Inc.
450-T Victory Avenue, South San Francisco, CA 94080
Duties and Responsibilities
● Processing air export shipments ensuring accuracy of information between shippers and
consignees, and destinations of shipments.
● Provide customer service through phone and emails regarding rates, tracking shipments and other
related inquiries.
● Using proprietary software for data encoding and retrieving information.
● Closing shipment consolidations and preparing paperwork and labels for airline requirements.
● Receiving client shipment pick-ups and scheduling for various trucking services.
May 06,2011 - February 17,2012 via Spherion/Randstad Staffing Agency - as temporary employee
February 20,2012 – March 28,2013
Air Export Coordinator / Full-time - Regular
Air Export Department
DB Schenker Inc.
380 Littlefield Avenue, South San Francisco, CA 94080
Duties and Responsibilities
● Processed air export shipments ensuring accuracy of information between shippers and consignees, and
destinations of shipments.
● Provided customer service through phone and emails regarding rates, tracking shipments and other related
inquiries.
● Used proprietary software for data encoding and retrieving information.
● Closed shipment consolidations and preparing paperwork and labels for airline requirements.
V I N C E N T P A U L R. M A D A M B A 408-***-**** *******@*****.*** 594 Waite Avenue, Sunnyvale CA 94085
July 2010 – January 2011
Hardware Technician / Temporary Employee
I.T. Department
Unisys Corporation dbo Underwriter’s Laboratory via Excelsior Service Group
455 E. Trimble Road, San Jose, CA 95131
Duties and Responsibilities
● Worked on UL’s computer refresh project - setup new laptops and desktops for employees using image
program. Building more than a dozen computer units per day constantly backing-up and restoring files
while new builds are on queue.
● Installed commercial and proprietary softwares and making sure their stability and optimize operating
system and software programs workability.
● Installed and configured email client and transferred old emails and contacts and tested for stability.
● Made sure safe and reliable disk wipe/erase for old systems ensuring there are untraceable file left behind
for security.
● Provided computer help desk support and technical training on hardware/software to clients. Performed
diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and
maintained equipment inventory list.
May 2010 - November 2010
De-install - Reinstall Technician / Temporary Employee - weekend on-call
Milestone Technologies
3101 Skyway Ct, Fremont, California 94539
Duties and Responsibilities
● Methodically de-install and reinstall external computer components for different client companies.
● Accurately labeled and check for parts inventory.
● Planned various computer set-ups.
● Reassured neatness of computer wirings and other components for a clean working environment.
April 17,2006 - October 31,2008
Computer Programmer / Technician and Project Assistant / Full time - Regular
I.T. Department
Philippine Heart Center
East Avenue, Diliman, Quezon City, Philippines 1100
Duties and Responsibilities
● Utilized PHP Programming, HTML, CSS, MySQL and Postgre SQL over Apache server, LAMP, WAMP,
XAMPP and Fedora on different servers for Internet, Intranet, SMS and other internal services that the
employees needs. Managed, maintained and made great role, implementing and creating CMS such as
Joomla and Drupal hospital's’ intranet website and computerized-kiosk stations.
● Assisted in the implementation, management and maintenance of proprietary software system facilitating
the hospitals’ computer-integrated doctor-patient care program.
● Assisted on various workstation and server upgrades.
V I N C E N T P A U L R. M A D A M B A 408-***-**** *******@*****.*** 594 Waite Avenue, Sunnyvale CA 94085
● Performing server backups and implementing and maintaining ghost/parallel servers for zero-downtime
backup and maintenance.
● Troubleshoot and maintained computer servers, network and individual computer workstation units from
different departments and wards.
● Provided computer help desk support via telephone communications and emails; and via remote desktop
with end-users.
● Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions,
and maintained equipment inventory lists.
July 2002 - Nov 2002
New Accounts Staff, Foreign Currency Teller, Customer Service Rep. / Temporary employee
Development Bank of the Philippines
First Floor, Philippine Heart Center Building, East Avenue, Diliman, Quezon City, Philippines
Duties and Responsibilities
● Processed new bank account applications for PHC employees and private individuals.
● Processed U.S. dollar account transactions.
● Handled clients’ inquiries regarding the requirements for savings and current accounts, and other products
that the bank offers.
● Processed Current / Ledger Balance and Available Balance for accounting purposes.
Educational Background
1st Trimester, S.Y. 1997-1998 - 2nd Trimester, S.Y. 2000-2001
Bachelor of Science in Computer Science
AMA Computer University
Maxima Street, Villa Arca Subdivision, Project 8, Quezon City, Philippines
+63.2.330-0358
www.amaes.edu.ph
1993-1997
Secondary Education
Claret School of Quezon City
Mahinhin Street, U.P. Village, Diliman, Quezon City, Philippines
+63.2.921-6587
www.claretschool.edu.ph
1986-1993
Primary Education
Claret School of Quezon City
Mahinhin Street, U.P. Village, Diliman, Quezon City, Philippines
+63.2.921-6587
www.claretschool.edu.ph
V I N C E N T P A U L R. M A D A M B A 408-***-**** *******@*****.*** 594 Waite Avenue, Sunnyvale CA 94085
Skills and Knowledge
Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired
skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of
computer help desk support such as diagnosing, troubleshooting, installations and upgrades, resolving client
issues and maintenance. Has in-depth knowledge and understanding of numerous software packages within
Microsoft’s operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify
and resolve technical issues and concerns. Excellent communication and presentation capabilities. Flexible and
easily adapts to any kind of new technology with minimal training.
Technical Proficiencies:
PHP, HTML, CSS
MySQL and Postgre SQL
Apache Server, LAMP, WAMP, Fedora and XAMPP
Visual Basic Programming, Basic JAVA Programming, Joomla and Drupal CMS
Excellent PC troubleshooting skills, Hardware and Software
Computer restoration and full system imaging/re-imaging
Microsoft Office, Adobe Photoshop, Adobe Premiere, Adobe Dreamweaver, Sony Vegas Pro
Currently taking CompTIA A+, Network+ & Security+ training for certification.
Nontechnical Skills:
Excellent Customer Service
Administrative duties and Data Entry
V I N C E N T P A U L R. M A D A M B A 408-***-**** *******@*****.*** 594 Waite Avenue, Sunnyvale CA 94085
Professional References for Vincent Paul R. Madamba
Maryanne Mojica, Air Export Supervisor
DB Schenker Inc.
380 Littlefield Avenue
South San Francisco, CA 94080
Work Phone: 650-***-****
Cell Phone: 415-***-****
Email: ********.******@**********.***
Jerome Resurreccion, Air Export Operations Agent
DB Schenker Inc.
380 Littlefield Avenue
South San Francisco, CA 94080
Work Phone: 650-***-****
Cell Phone: 510-***-****
Email: ******.************@**********.***
Bernadette Dayrit, Sr. Export Customer Service Agent
DB Schenker Inc.
380 Littlefield Avenue
South San Francisco, CA 94080
Work Phone: 650-***-****
Cell Phone: 408-***-****
Email: **********.******@**********.***
V I N C E N T P A U L R. M A D A M B A 408-***-**** *******@*****.*** 594 Waite Avenue, Sunnyvale CA 94085
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