Project Manager Training
Resume:
Toi Bridges Smith
Email:*************@*****.***
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Professional Summary
Detailed and solution-oriented professional with over 10 years of experience including training
and development, operations management, conflict management, innovative program design,
performance management, and coaching internal and external customers. Proven experience
collaborating with employees on all levels acting as a strategic partner, change champion and
advocate supporting and surpassing company goals.
Education and Training
Xavier University, New Orleans, LA
Bachelors of Science Chemistry (Minor Biology)
Loyola Marymount University, Los Angeles, CA
Advanced Human Resources Management Certification
Soft Skills/Technical Trainer Programs: Entrepreneurial Training Program, Communicating
with Tact Seminar, Time Management, Strategic Business Planning, Concur Travel and
Expense, HRIS- Kronos, COMPASS and TMP, SIMS, Intercom Plus, PDX, MS Office
including Windows, Excel, Word and PowerPoint
Professional Experience
Kaiser Permanente, 07/12- present
Training Consultant/ Instructional Designer
• Support with implementation of Enterprise pharmacy information management system
through classroom training, onsite technical training, web-based training, technical
writing and instructional design
• Design and maintain reference materials such as quick reference guides and job aids for
students, trainers and national support team improving quality and consistency
• Facilitate train-the-trainer sessions with other ILT instructors providing feedback and
process improvement measurements for the training team
• Identify end user training needs and instructor needs based on knowledge check and end-
user reception, communication and learning styles, and evaluation forms
• Support department leaders as Subject Matter Expert through train the trainer sessions to
National PGL Support Team regarding pharmacy terminology, health insurance, third
party billing and other matters as requested
Walgreens Corporation, 02/04-07/12
Operations Trainer -HR Business Partner: Pharmacy/Store Operations, ‘09 –‘12
• Εstablished and maintained strategic partnerships across business units providing various
analytical, leadership and solution-oriented services to 20 executives, 5,000 employees,
300 stores, 8 districts to meet business objectives.
• Designed, delivered and executed trainings programs that support new systems and
pharmacy initiatives, such as Concur, Kronos, SIMS, Intercom Plus, COMPASS
• Established and reinforced business strategies relative to profitability, service, retention
• Conducted in-depth needs analysis to identify root causes, gaps and anticipate business
needs to develop and enforce various strategic improvement tools and/or corrective plans
• Supervised various pharmacy mergers and acquisitions, overseeing all training and
onboarding, including compliance trainings, third party changes, LMS trainings, and role
certifications
•Lead and drive change initiatives through strategic planning and relevant training and
coaching methods
• Project Manager for Pharmacy Business Workshops, PTCB Learning Program, Cross
Training Program, Pharmacist Mentor Program
• Designed and implemented action plans based on P & L reports and measuring
performance through evaluations and surveys
•Advised and trained pharmacy/store managers on various coaching methods while applying
relevant communicating styles to learning styles
District Pharmacy Training Supervisor- Pharmacy Operations, ‘08-‘09
• Oversight and implementation of training and development for 400 pharmacy employees
• Designed training and department action plans based on pharmacy assessments
improving quality and performance
• Performed technical training, i.e. SIMS, Intercom Plus, Microsoft Offices, improving
pharmacy operations and performance
• Maintained library, while creating and delivering quarterly training sessions supporting
third party updates, customer service, and system enhancements
•Recruited, interviewed and managed pharmacy intern and extern program
Senior Pharmacy Technician, ‘04-‘08
•Co-supervised the re-opening of 7 pharmacies post Hurricane Katrina
•Initiated and lead third party support sessions ensuring patient satisfaction and
understanding
•District Leadership Roles: Pharmacy Operations Training Lead, Pharmacy Staffing and
Scheduling Lead, Quality Improvement Lead, Pharmacy Inventory Control Lead
Volunteers of America, Upward Bound Program
Math and Science Teacher and Tutor ‘07-‘08
•Taught and tutored high school students in various subject areas: Algebra,
Geometry, Trigonometry, General Sciences, Chemistry and Standardized Testing
•Fostered youth enrichment program through one-on-one tutoring and small group
learning sessions through fun, engaging learning activities
•Prepared lesson plans for standardized practice testing and hands-on learning activities
•Designed and distributed relevant study guides and best practices reinforcing successful
study habits and test-taking strategies
Six Flags Theme Parks
Regional Supervisor- Food Services, ‘01-‘04
• Multi-site supervision of F&B operations including monitoring and evaluating employee
performance and initiating corrective and disciplinary actions of 20 team members
• Coordinated and managed large scale theme park events including weddings, sports
events, concerts, and other parties
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