Customer Service Manager

850-***-****•******@*****.***

Edward Sims

**** ***** **. *** *, Pensacola, FL 32514• 850-***-****• ******@*****.***

Edward Sims

Objective

I am looking for employment that will supplement my need and willingness to work, my team and customer

service skills. I am also a fast learner that can provide excellent results for any task assigned and I am always

looking to advance my job title. My problem solving skills and ability to stay on task allows me to work alone if

necessary, and I am no stranger to hard work. Employment will allow for me to have steady income while in

pursuit of a degree to make myself not just an employee, but an asset.

Q ualifications

• I have effective knowledge in management and performing excellent customer service due to classes

and training.

• Competent using QuickBooks, Microsoft Windows Word, Excel, and PowerPoint. I can also type 35

wpm and progressing.

• I have four years of fork truck experience.

• I am optimistic, energetic, educated, and resourceful.

Experience

04/2006-02/2011

Mundy Maintenance and Operations Gonzalez, FL

G.A.P (Granulated Adipic Acid) Operator

My responsibilities were to run and maintain machinery that granulated dry adipic acid.

Load G.A.P into railcars or bulk tankers for shipment, while following D.O.T rules and regulations.

02/2009-09/2009

West Corporation Pensacola, FL

Customer Care Executive (Comcast)

My responsibility was to provide assistance to customers that call in with billing questions, or take

payments over the phone.

I also assisted with troubleshooting any problems that they may have with cable service or equipment.

Scheduled a technician to visit the customers home if necessary.

10/2003-4\2006

Winn Dixie Cantonment, FL

Front End Service Manager/Produce Associate

As a Front End Service Manager I was responsible for making sure that there were enough cashiers to

run the shift. Manage the distribution of funds to the cashiers when needed. Manage cashier breaks and

make sure that the cashiers as well as I provided premiere customer service.

As a Produce Associate my job was to display the produce for the customers to purchase. I also was to

make sure that produce was fresh and up-to-date.

10/2005-4/2006

Movie Gallery Cantonment, FL

850-***-****•******@*****.***

Edward Sims

Senior Customer Service Associate

Assisting customers and ensuring that they enjoyed their overall rental experience.

Responsible for properly opening and closing the store.

Responsible for managing the stores money and two employees under me during the shift.

Education

1997-2000

Gulfport High School Gulfport, Ms

G.E.D

Was part of Team Fusion robotics club, (FBLA) Future Business Leaders of America

2002/2003 Jefferson Davis Community College Gulfport, Ms

No degree/Majored in computer programming

2011/Present Virginia College Pensacola, FL

Working on an Associate of Science for Medical Office Administration

I am also a part of FBLA @ Virginia College

References

• Available upon request.

Contact this candidate