Manager Customer Service

Self-Directed, Results-Oriented Professional offering a positive attitude

and ability to thrive in a fast-paced work environment. Seasoned

interpersonal skills and at ease interacting with high profile clients.

Possesses the ability to cultivate and maintain long-standing

relationships. Successfully manages time, prioritizes tasks, and organizes

projects to improve quality with proven superior problem solving,

communication and management skills.

Professional Experience

David L. Stocking, CPA, Ltd.

(12/26/10 - Present)

Office Manager

Phoenix, AZ

. Assist president on special projects as assigned.

. Tax assembly.

. General front office duties, including filing, answering phones,

schedule client meetings.

. Time and billing entry.

Mollen Immunization Clinics

(8/29/10 - 11/22/10)

Cash Management (Seasonal)

Scottsdale, AZ

. Verify clinic documents.

. Process patient consent forms for billing purposes.

. Manage incoming revenue process.

Rojan Holdings, LLC

(04/2009 - 12/2009)

Finance Manager

Mesa, AZ

. Worked with operational managers within the organization.

. Develop comprehensive evaluation of financial results.

. Review and interpret monthly profit and loss statements.

. Prepare monthly forecasts and budgets including payroll and billing,

accounts payable and receivable.

. Develop financial and operational presentations for internal/external

use.

Virtuoso Business Center (2004

- 2009)

Center Manager Glendale, CA

. Interface with corporate departments regarding leasing, operations,

marketing, accounting and financial performance.

. Monitor tenant relations including analyzing and abstracting and

monitoring leases, tenant billings, prepare lease reports and enforce

tenant compliance.

. Involved in all accounting activities including but not limited to

accounts receivable, accounts payable, G/L entries,

reconciliations, payroll, cash and inventory management, along with

collections.

. Maintain office building appearance and product presentation to company

standards.

. Provide explanations and solutions for financial performance.

. Maintain customer service and selling as the number one priority.

. Maintain a positive work atmosphere by acting and communicating in a

manner to get along with clients, customers, co-workers and management.

Seiler & Associates, CPA's/RIA

(1999 - 2004)

Administrative Assistant

Pasadena, CA

. Bookkeeping including payroll, bank reconciliation, accounts payable

and disbursements,

. Billing and cash receipts, sales tax, financial statements.

. Format client correspondence, newsletters, fliers and email

communication.

. Organize tax preparation workflow as well as other special projects.

. Tax return assembly

Belinkoff & Simon, CPA's (1989 -

1999)

Executive Assistant Los

Angeles, CA

. Develop and maintain reports, client billing.

. Process correspondence, mail and invoices.

. Maintain personnel files.

. Responsible for managing the overall smooth operation of the office

environment.

. Work on special projects for clients.

. Interact with vendors

. Tax return assembly Plan meetings and events.

. Coordinate travel.

Education

2001 - 2004 Citrus College Glendora, CA

A.A., Behavioral Health

2010 - Present University of Phoenix Phoenix, AZ

B.S., Health Administration/Management

Computer Skills

( Windows 7 ( MS Office ( QuickBooks Pro ( Lacerte ( BNA and CFS Tax

Software ( Internet

Special interests

( Music ( Cooking ( Travel ( Sports

Contact this candidate