Sr. Business Analyst

David L. Rich

** ***** **** ****.****@****.*** Home: 203-***-****

Shelton, CT 06484 www.linkedin.com/in/00davidrich00 Cell: 203-***-****

SUMMARY

Business Analyst with senior level experience in process analysis and systems

integration in addition to expertise leading and managing complex projects through

complete SDLC. Possess a diversified technical background with broad skills in

developing software products and services. Solid experience in e-Commerce &Cloud

product development, and secure cryptographic systems design. In-depth background

integrating new products and services with Front-Office (BroadVision, WebSphere, C3)

and Back-Office systems (SAP, Oracle, Seibel, Cognos, SQL Server). Experienced in

coordinating assignments with local and off-shore contractors.

Requirements / BRDs Use Cases HP- QC & ALM integration

Project Management Waterfall / Iterative / Agile

Business Process Modeling (UML, BPMN) Requirements Traceability Matrix (RTM)

Unit, System Functional Testing UAT

PATENTS & AWARDS

Awarded Pitney Bowes ‘Inventor of the Year’.

8 US patents issued, several US and foreign patents pending.

US Pats 6584113, 6619544, 7698518, 6839691, 6907545, 6517265, 7283146,

7917454

EDUCATION

Master of Business Administration - University of Connecticut, Stamford, CT.

Bachelor of Science, Electrical Engineering - Syracuse University, Syracuse, NY.

PROFESSIONAL EXPERIENCE

Yale University, New Haven, CT 2011 –

Present

Business Analyst

Developed general training programs, standards and metrics for Business Analysts

and Project Managers. Implemented these in the PMO.

Developed requirements and test plans for customization of commercial Fund

Raising application (Blackbaud CRM) to manage $1.2B in annual fundraising.

Tested customized Oracle eBusiness and Identity Management / Secure access

applications to assure data access security.

Documented clear, testable requirements, RTM, Sprint Planning, and Test Plans in

HP Quality Center using hybrid Agile / Iterative development model, reduced

development and test cycle times by 25%.

Executed test plans, documented defects and scheduled resolution with internal and

external development staff.

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DAVID RICH ****.****@****.***

Pitney Bowes Inc., Shelton, CT 1982 – 2010

Business Analyst / Project Manager (Principal Engineer) (Nov 1997 – Sep 2010)

Developed BRDs and Functional Specs for web-based business products and back-

office systems integration for Internet postage meter product line.

Documented Use Cases and Business Process diagrams for Architecturally-

Significant Transactions.

Performed Technology Assessments for Cloud computing platforms.

Negotiated Solution Architecture with IT and Business Process owners.

Planned sub-projects and developed Statements of Work for out-sourced projects.

Coordinated UAT testing of various software postage metering products to assure

conformance to Business Rules, USPS IBIP and Federal Information Processing

Standards.

Coordinated cryptographic and key management system design to assure

conformance to US FIPS 140-1 standards.

Managed project deliverables across Sub-Teams using multiple development

methodologies (Waterfall, Iterative, RUP, Agile)

Trained Customer Service and Sales Support personnel on new Internet Postage

products.

Traveled to Japan, Taiwan and Indonesia to assess printer manufacturers and wrote

recommendations regarding appropriate vendors for hardware platforms resulting in

development of secure Thermal Postage Printing products.

Proposed, developed and put into practice several proof of concept designs for

product remote diagnostics which analyzed the performance of customer systems

through embedded motion control systems, monitored wear and predicted service

requirements.

Developed ‘dashboard’ processes for automated system monitoring and alerts.

In concert with USPS, designed and produced virtual postage and shipping label

internet services to be used by eBay customers and other internet merchandisers

(B2B and B2C).

Manager, Technical Support (May 1997 – Nov 1997)

Coordinated sales and service launches new high-performance products.

Developed product support documentation, automated expert systems and training

programs.

Awarded for high-level product support on major product launches.

Senior Engineer, System Integration & Test (May 1996 – May 1997)

Solved major integration issues between new Paragon Mailing system and existing

accounting systems.

Documented communications interface between mailing, weighing and accounting

systems.

Developed test and analysis tools and processes.

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DAVID RICH ****.****@****.***

PITNEY BOWES (cont.)

Staff Engineer, Marketing and Program Management (May 1994 – May 1996)

Developed product support infrastructure, user and service documentation

Planned and delivered service and sales product launch training

Sr. Tech Support Engineer (Nov 1993 – May 1994)

Launched and supported new mailing system products.

Delivered Customer Service and Sales training programs.

Published Technical Support Bulletins.

Manager, Technical Service & Support (May 1988 – Nov 1993)

Implemented new design for serviceability program on new products.

Set new standards for service documentation & training.

Awarded for best launch of a major new product.

Manager, Manufacturing Technical Services (Jun 1985 – May 1988)

Developed and delivered automated test fixtures and software.

Established and staffed an equipment calibration staff in support of ISO 9000

qualification.

Managed a staff of 12 design engineers and 18 technicians.

Development and delivery of Postage Meter Systems test fixtures and factory

automation equipment.

Project Manager, Manufacturing Technical Services (May 1984 – Jun 1985)

Managed a Staff of 15 design engineers and 12 technicians.

Established an automated PC Board test facility for in-circuit testing of Meter, Scale,

and other circuit boards.

Managed the transfer of this facility to Dictaphone Melbourne Florida facility.

Staff Engineer, Manufacturing Technical Services (Feb 1983 – May 1984)

Developed a standard base test box and software platform that was adapted to

multiple test stations.

This common test tool platform reduced test equipment development time by half in

the following years.

Senior Engineer, Quality Engineering (Jun 1982 – Feb 1983)

Quality measurement and reporting for Electronic Meter Systems final assembly and

PC board shop.

Burroughs Corp. Computer Systems Group, Piscataway, NJ 1977 – 1982

Manager – Quality and Reliability Engineering

Chandler-Evans Corp. Div. Colt Industries, West Hartford, CT 1976 – 1977

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Electrical Design Engineer

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