Quality Assurance Director

RICHARD POLLAS

**-** ***** ******, ***. *-D, Hollis, NY 11423 / Cell# 347-***-****

OBJECTIVE: Senior level Operations Director-with MBA and 20 years seasoned

experience in all disciplines of hospital management Operations.

Overview

Prepared and implemented policy for several JCAHO survey and obtained high

scores.

Enhanced revenue by reducing length of stay.

Reduction of expenses by 3% over 2 years

Effective in resolving labor management issues

Led the operations to obtain profitability by analyzing patient payments.

Excellent interpersonal communication, writing and patient relations

skills.

Outstanding track record for enhancing revenues and profitability.

Multi-lingual: full oral and written fluency, English, French, Creole and

Spanish

Familiar with IBM PC's; proficient in Microsoft Word, Excel, Power Point

and Access.

PROFESSIONAL EXPERIENCE:

Sept-10 - Present BELLEVUE HOSPITAL CENTER

Associate Director- Facilities

Management

. Direct and oversee project development -address short term and

long term hospital needs - establish work schedules and assign

projects to staff and contractors.

. Oversee and manage critical infrastructure projects assigned

to Contractors : Psychiatry renovation project ( cost over

$1.5M)

. Oversee installations and repairs of mechanicals and

electrical systems with the assistance of the senior engineer

. Participate in major project bidding for construction,

mechanical and electrical projects occurring within the

facility

. Prepare project schedules; and performance data sheets in

accordance with contract requirement; attend project meetings

and manage sub-contractors

April 06 - Sept 10 BELLEVUE HOSPITAL CENTER, NY, NY

Associate Director - Rehab Medicine

Department

. Prepare budgets and monitor expenses for Bellevue Hospital

and Affiliation staff, supplies and equipments.

. Monitor productivity of major service areas.

. Coordinate integration of inpatient, outpatient and

therapeutic services

. Function as administrative liaison to other hospital

departments and service areas.

. Ensure quality and patient safety standards

. Develop programs and processes that prevent adverse events

. Develop Business Plan for service growth

. Explore ways to maximize and utilize existing capacity

. Establish relationship with other facilities to develop

referrals

. Assess Patient satisfaction

. Enhanced department revenue by 10% and raised the level of

occupancy from 59% to 78% within six months

TERRENCE CARDINAL COOKE HEALTH

CENTER, NY ( Part time)

June 00 - Dec 02 Director of Operations (Evening/ P/T) for

this 850 bed Long Term care & Acute care facility

. Administratively responsible for the facility's operations in

the absence of the Administrator.

. Oversee the Geriatric units (nursing home), Special services

units, & Discrete.

. Maintain daily rounds and reinforces State / City regulations

as required.

Richard Pollas

PGE.2

BELLEVUE HOSPITAL CENTER, NY

July 98 - Apr 06 ADMINISTRATOR (EOC) OF ENVIRONMENTAL SAFETY

DEPARTMENT

. Responsible for the daily Operations of the safety department.

. Chair the Accidents & Incidents Committee by implementing new

procedures related to patients/ employees safety

. Training hospital staff in all aspect of the Environment of

Care; e.g., Fire Safety, Interim Life Safety, Lab safety,

Equipment management, Security & Hazmat.

. Trained in all aspects of Emergency Management.

Aug 92 - Jul 98 BELLEVUE HOSPITAL CENTER, NY

Director of Operations for

this 1,200 bed acute / tertiary care facility

. Full on-site administrative responsibility for facility

evenings and weekends, including one of the busiest Emergency

Rooms / Trauma Centers in New York City (95,000 - 100,000

visits annually); supervised the laboratory, security;

pharmacy, radiology, and housekeeping departments; serve as

Fire & Safety Director.

10. Monitor activities of over 400 staff members; facilitate

resolution of conflicts between employees, address patient

and visitor complaints.

11. Serve as representative to media; handle heavy influx of

inquiries on major events; act as primary representative of

Executive Director during off hours; liaison to Mayor, Police

Commissioner and other visiting dignitaries

12. Managed care oriented.

13. Conduct productivity studies to develop methods to reduce

operating costs without diminishing quality of patient care.

14. Oversee compliance with JCAHO and government agency

regulations.

Jan 90 - Aug 92 QUEENS HOSPITAL CENTER, JAMAICA, NY (Part

time)

Director of Operations for this

650-bed facility

15. Responsible for entire operation of hospital during off

tours, including the Emergency Room and all ancillary,

support and maintenance services.

16. Revitalized professional atmosphere, and trained staff in

patient relation's skills.

17. Undertook studies for preparation of $3,000.000 budget;

developed methods to effect significant cost-savings;

prepared fiscal reports developed strategic planning studies.

Serving as liaison to media, other facilities, government

agencies, medical staff and union delegates and community

representatives

Jan 92 - July 92 INTERFAITH MEDICAL CENTER, BROOKLYN, NY

Administration / Operations

Consultant for this 350 bed facility

. Assumed total administrative responsibility for St John's

Hospital Division.

. Planned and implemented new administrative and operating

procedures to

increased the quality of service.

. Introduced more stringent Quality Assurances procedures,

effecting improved patient services and reduce operating

costs.

Aug 90 - Jan 92 L.I. JEWISH HOSPITAL / HILLSIDE DIVISION,

GEN OAKS, NY

Administrator, Ambulatory Care - Psychiatric

Clinics for 300 bed Facility

18. Full administrative and operational responsibility,

including billing, for emergency walk-in, Phobia, Geriatric

Psychiatric, Schizophrenic Affective Disorders and Sexual

Disorders Clinics (aggregate total of 133,000 patient visits

annually).

19. Worked closely with Risk Management, Quality Assurance and

Utilization Review to effect significant improvement in

clinic services and full compliance with requirements of

JCAHO and government regulators; significantly increased

Medicaid reimbursements.

Richard Pollas

PGE.3

June 89 - Jul 92 ELMHURST HOSPITAL CENTER, ELMHURST, NY (

Part-time)

Weekend Administrator on Duty for 680-bed

facility

20. Full Administrative responsibility for hospital complex on

weekends, including management of Emergency Room / Trauma

Center (88,000 visits annually)

June 88 - Aug 90 MANHATTAN EYE, EAR, & THROAT HOSPITAL, NEW

YORK, NY

Assistant Director, Admitting Department for 150 bed

institution

21. Responsible in all billing; generated 5% increase in Medicaid

revenues.

22. Overall responsibility for quality Assurance Committee and

Utilization Review.

23. Developed / revised and implemented policies to effect

compliance with JCHAO, as well as State and City Codes.

Dec 86 - June 88 SUNY HEALTH SCIENCES CENTER AT BROOKLYN

UNIVERSITY HOSP

(Acting) Operating Room Administrator / Unit Manager for

550 bed facility

24. Responsible for all administrative and financial functions

for operating Room.

25. Administered $2,000,000 budget, which included capital funds.

26. Eliminated annual losses of $500,000 and generated profits of

$1,600,000 per annum in less than 2 years by totally

restructuring operations and purchasing procedures.

27. Oversaw operations of Surgery and Kidney Transplant unit,

resulting in improved efficiency and more effective

supervision of 130 subordinates.

June 85 - June 86 WOODHULL MEDICAL CENTER, BROOKLYN, NY

Administrative Resident for 550 bed

facility

Serves as Assistant to Deputy Executive

Director; worked on wide array of special assignments.

MEMBERSHIPS

28. M.H.A.A. - Metropolitan Health Care Association

29. American College of Health Care Executive

EDUCATION & HONORS

C.W. POST COLLEGE, BROOKVILLE, NY

Nursing Home Administrative Program Certificate, February

1994.

ADELPHI UNIVERSITY, GARDEN CITY, NY

MBA in health care administration, May 1987

BA in Psychology, May 1982 - Phi Beta Kappa

. REFERENCES: References and additional material available upon

request

Contact this candidate