Customer Service Technician
Resume:
Carl E. Sharp
Akron, OH ****5
abzmsx@r.postjobfree.com
Qualifications: Microsoft Word 2010 Microsoft Excel 2010
Microsoft PowerPoint 2010 Microsoft Outlook 2010
Type 85-90WPM Windows Server Account Management
Hardware Troubleshooting Computer Repair and Troubleshooting
BMC Remedy Flexnet Asset Management
Microsoft SMS Software Altiris Deployment Software
Work History: Accenture Cleveland, Ohio
PC Administrator 10/2010 – Present
Worked as Local Technology Support
Used BMC Remedy for Trouble Shooting Tracking Tickets
Used STACR for Billing
Used Flexnet for Asset Management and reports
Dell Certified Repair Technician
STACR Training
Software Troubleshooting
Hardware Troubleshooting and repair
Windows Server account creation
Windows Server working knowledge
Robert Half Technology Akron, Ohio
PC Administrator 07/2010 – 10/2010
Worked Temporary Assignment with Children’s Hospital
Used SMS and CCM to deploy software to PC’s throughout the Hospital
Used Lotus Notes for Service Request tracking
Worked at Sterling Jewelers for a total upgrade of their call center computers
Used Altiris to re-image, update, and configure over 600 Computers in one week
University of Akron Akron, Ohio
Computer Support Technician 10/2008 – 02/2010
Designed a brand new Access Database for inventory control and posted it on
SharePoint for multiple user access.
Repaired and Refurbished Zipcard Printers and Tranz 380x2 equipment from used
parts saving the University over $5,000 in refurbishing costs.
Used Unix Server to run daily and weekly reports.
Worked with Pharos Print Servers for accurate student printing accounting.
Designed several Excel Macros that were outdated and no longer working.
Removed, updated and maintained over 100 computers on the University of Akron
Network.
Maintained Data for Off-Campus and On-Campus merchants and responded to all
trouble calls in relation to those merchants.
Carl E. Sharp
1349 Niagara Avenue
Akron, OH 44305
Cell: 321-***-****
abzmsx@r.postjobfree.com
Work History: Infocision, Inc. Akron, Ohio
Call Center Customer Service 02/2008 – 10/2008
Performance was consistently in the top 5 for every single month.
Was asked to take charge, lead and come up with process and guidelines for
processing TWC accounts with invalid information.
Awarded Employee of the Month for September and October 2008.
Awarded the position of Quality Assurance in October 2008.
Geek Squad, Inc. 10/2000 – 02/2010
Geek Squad Agent – Repair Technician Ohio, Florida and Tennessee
Lead Agent for Akron, Ohio and Naples, Florida
Special Agent for Pilot Program in Orlando, Florida
Special Agent for new store opening in Murfreesboro, Tennessee
In-Home Computer Repair, Setup, Data Transfer, Networking and Troubleshooting.
During Pilot Program for Geek Squad in Orlando, Florida was directly responsible for
8 agents and 3 precincts providing phone support, PC Troubleshooting and repair,
upgrading and sales.
Was top precinct in Pilot Program with Turn Time and Return Rate for repairs
Won 2 straight District Banners being the only store in the District over 100% to
budget for In-Home Geek Squad Services.
Integral in the hiring and training of the 3 additional DA’s for the Naples store.
Chosen by the Dick Schulze to be the Technician for Best Buy Board of Director with
residences in the Southwest Florida area.
Spearheaded new procedures and regulations to inspire teamwork with agents in field
and salesman on floor.
Lead Computer Technician supervising 7 other technicians while in Akron, Ohio
Provided sales support to the computer sales team and training for the computer sales
team.
Summit Academy 10/1998 – 10/2000
Lead Teacher / Computer Technician Akron, Ohio
Designed and implemented initial course curriculum for 6th-8th grade students
Setup and managed the upgrade, ghosting, repair and diagnostics for over 100
computers in 3 different locations.
Created and submitted a grant proposal in conjunction with the Microsoft Excel
program to teach the students the stock market and tracking stocks using advanced
functions in Microsoft Excel.
Instructed students in all aspects of Microsoft Office as well as Game Level Design to
build skills for future employment.
Military Service: U.S. Navy Intelligence Specialist / Personnelman: 1982 - 1993
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