Manager Customer Service

Rebecca C Wright

** ******* *****

Covington, GA 30016

678-***-****

Core Competencies

• Operations

• Continuous Improvement

• Training and Team Building

• Oral and written communications

Professional Highlights

• 10 plus years in retail management

• Strong leadership skills: proven ability to quickly build rapport, establish trust, train and motivate

employees to achieve their maximum potential.

• Access management and process controls for effectiveness at ensuring compliance with policies

and procedures, in daily activities and month end.

Education

• University of Phoenix; Associates in Accounting (GPA 3.2); July 2011

Employment History

Randstad (Convergent/Entergy): June 2012 – Present

Account Manager

Verify customers account information, set up payment arrangements, discuss billing issues.

MidWay Tax Service: January 2011 – April 2011/January 2012 – March 2012

Tax Specialist

Greet clients, make copies or scan documents, prepare taxes, call clients awaiting check disbursement.

SunTrust Bank: May 2008 – December 2010

Teller Coordinator

Train tellers, Process check, cash and loan payment transactions. Change of address requests. Balance

vault daily, Cash Forecasting, Scheduling.

MidSouth Federal Credit Union: April 2007- May 2008

Teller

Process cash and check transactions, post loan payments, scan checks, open new accounts.

Palm Coast Data: August 2003 – October 2006

Data Entry Clerk

Key account information for new magazine subscriptions, key in credit card orders.

Wesley Woods: May 2000 –May 2002

Environmental Service Supervisor

Train employees, scheduling, cleaning of rooms and cottages.

Affordable Housing Partnership: August 1999 – April 2002

Property Manager

Lease apartments to prospective tenants, maintain monthly ledger of rental payments, prepare paper for

outstanding payments not received, comply with HUD and Tax Credit qualifications.

Lane Bryant: 1998 – 2001

Co Manager

Open and close store, train new employees, set floor plans, balance cash drawer, inventory, bank deposits.

Stride Rite: June 1993 – September 1998

Manager

Train new hires, inventory, scheduling, balance drawer, open and close store.

Upton’s: August 1989 – December 1992

Sales Associate

Customer service, balance cash drawer, set ads for upcoming sales, answer phones, inventory, open/close

store.

Atlanta Jewish Federation: June 1986 – June 1989

Receptionist

Answer phones, greet clients, collect money for meals.

Computer Skills: Microsoft Outlook, Word, Excel, and Powerpoint.

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