Administrative Assistant Customer Service
Resume:
Kimberly Miller
Seabrook, Texas 77586
***********@****.***
Work Experience
UTMB Health Services, 1/2013-2/2013
John Sealy Hospital, Galveston, TX
Staffing Coordinator for Health Services
This was a contract position in which contract staff was assigned to areas in the hospital on an as needed basis.
Staffing Connections, Inc., 9/2011-10/2011
Tri Star Freight - Safety Administrative Assistant
This was a temporary position in which I organized DVIR and DOT files on the trucks and drivers for the Safety Manager’s office. My assignment was finished once the files were up to date.
Superior Staffing, Inc., 3/2009-4/2009
Administrative Assistant to the Safety Officer
Highway Technologies Houston, TX This was a temporary position in which I organized the Safety Officer’s files as well as the DOT files on the trucks, including DVIRs and drivers of the company. Also, assisted in aspects of payroll that were behind in that department.
Transportation Security Officer
8/2002 - 8/2006 Homeland Security, Houston, TX
The TSO has a critical role in the initial screening of passengers and baggage in order to provide maximum security. Responsibilities include: Provide frontline security and protection of air travelers and airports while utilizing customer service to meet the travelers security needs; identify any dangerous or deadly objects on passengers or in their baggage and prevent them from being transported onto an aircraft; use cutting edge electronic detection and imaging equipment; participate in meetings at which classified information is provided, and possesses the ability to communicate with passengers and airport personnel regarding screening process.
Office Coordinator
10/2001 - 6/2002 ICC The Compliance Center, Inc., Houston, TX
Answered regulatory calls for the U.S. and Canada regarding shipping dangerous goods by ground, air and sea. Took customer orders for regulatory products. Created and modified Material Safety Data Sheets for U.S. and Canadian customers. Prepared materials for on-site regulatory classes.
Technical Service Representative
3/1993 - 6/2001 W. M. Barr and Company, Memphis, TN
Answered technical calls regarding product ingredients, usage, disposal and correspondence in the use of paint related materials, such as paint removers, solvents, and thinners, proofreading label copy and ensuring compliance with CPSC and ANSI; creating and updating Material Safety Data Sheets for industrial and consumer use; gained proficiency with MAPICS, MS Office, Software 2000, AS400, J.J. Keller and Lotus Notes software packages. Investigate and process claims to determine product liability and recommend actions for release and settlement of claims. Review, create, and revise MSDS’s using Ensafe documents, SAX, ACGIH, and OSHA reference manuals for over 200 products and train all Barr employees concerning MSDS functionality in Software 2000. Provide DOT information to re-shippers, Certificates of Compliance to customers, generate NFPA and HMIS hazard ratings for the products, product information to Chemtrec, and developed the Technical Bulletins for all the products as necessary.
Reviewed press releases and advertising copy for technical accuracy, reviewed the General Manufacturing labels to ensure compliance with CPSC and/or ANSI, and interfaced with CPSC concerning specific points of law regarding consumer labels and packaging requirements.
Medical Office Assistant II
9/1991 - 3/1993 U. T. Medical Group, Memphis, TN
Created and modified doctor schedules via an IDX computer system; balanced end-of-day monies with billing receipts; prepared patient charts for next day appointments; handled busy office telephones, screening calls for appointment types, insurance verification; strengthened and utilized organizational skills daily.
Computer Operator
2/1989 - 6/1991 Morgan Keegan & Company, Memphis, TN
Maintained a TANDEM VLX NON-STOP computer system for company-wide users in 20 offices; backed up computer files to tape and sent them to offsite storage nightly; handled trouble calls at the help desk; daily data file transmissions; report generation and distribution; acted as a troubleshooter for computer problems and was available for on-site training.
Computer Operator
9/1988-2/1989 Bank of Bartlett, Memphis, TN
Maintained a Burroughs computer system for file maintenance of end of business day bank procedures such as check sorting, locating improperly sorted items in order to balance the bank at the end of shift. Made certain that all ATMs were functioning properly by computer monitoring.
Computer Operator/Laboratory Records Clerk/Dietary Hostess
11/1981 - 9/1988 St. Francis Hospital, Memphis, TN
Answered incoming calls in the laboratory; assisted patients with lab work as needed; processed specimens for testing; generated and distributed reports, including critical care; emergency stat reporting; utilized a DEC VAX/VMS computer system and maintained corresponding peripheral equipment. Assembled and served food trays to patients according to doctor’s orders, served nourishments, disassembled trays and placed trays, dishes and utensils on dish machine for cleaning and sterilization.
Education
• 1986 Memphis State University, Memphis, TN
B.B.A., Office Management
• 1998 Federal Express Corporation, Nashville, TN
Air Transportation of Dangerous Goods Certification
• 2000 DGI Training Center, Atlanta, GA
IATA Dangerous Goods Regulation Certification
Skills
Excel
Lotus Notes
Mapics
Microsoft Word
Software 2000
Medical Terminology
References
Wayne Hardin 713-***-****
John M. Ghio 901-***-****
Annette Green 901-***-****
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