Customer Service Quality

419-***-****•*********@*****.***

Tracy Krumnow

*** ***** ***** **., ***********, OH 44847•419-***-****•*********@*****.***

Tracy Krumnow

Profile

More than 15 years’ successful experience in manufacturing, customer service and support with recognized

•

strengths in machine maintenance, problem-solving and trouble-shooting, quality and engineering support,

and planning/implementing proactive procedures and systems to avoid problems in the first place

1. Possess solid mechanical attitude

2. Excellent working knowledge using Microsoft office, Auto CAD

3. Uncanny ability to train, to motivate, and supervise employees

4. A team player, acknowledged as “Use what you have innovator/fabricator”

5. Develop plan, conduct audits and variance analyses, process test samples and generate reports, and

maintain/update accurate inventories

Synopsis of Achievements

Modified old equipment, allowed for development for new product, saved $28K

•

1. Developed and implemented training tools for product change over: reduced change over time by 25%

2. Assisted in the design and fabrication of absorbent/nonwoven product line

3. Moved, counted, and created inventory system from scratch, parts area that contained over 5K different

items within six months

4. Created SOP’s for R&D lab to eliminate unnecessary process variation

Experience

2010-Present

Janesville Acoustics Milan, OH

R&D Technician

• Administer acoustical, physical, and environmental test for product development

• Write test reports and communicate findings to engineering team

Receive, process, and coordinate prototype sample requests and test requests for all facilities

• Worked closely with design, production, quality and manufacturing engineers, making improvements to

products and process in response to customer feedback and specifications

• Work with prototype team to select, mold, prepare samples for testing

• Supports product managers and R&D managers in developing and testing new products

• Calibration and maintenance of lab equipment

• Trouble shoots quality problems

• Creates documentation standards of test procedures

• Assist production and quality with DVP&R and PPAP requirements

2008-2010

First Solar Perrysburg, OH

Reliability Test Technician 2 PRM

Utilizing accelerated-life testing to evaluate various process, material and equipment changes, with

focus on vapor-transport deposition of thin-film photovoltaic modules and associated processes

Collected random product samplings throughout plant, conducted baseline testing, administer

environmental stressors, and completed post-test analysis, areas of interest include environmental,

mechanical- and electrical-stress testing of PV modules, as well as performance stability

Studied field analysis failures for warranty proposes

• Specializing in certification testing for international standards, including UL and IEC PV standards.

419-***-****•*********@*****.***

Tracy Krumnow

2007-2008 Part time

Toledo Molding and Die Bowling Green, OH

Engineering Assistant

• Worked closely with design, production, quality and manufacturing engineers, making improvements to

products and process in response to customer feedback and specifications

Analyzed and planned work flow, space requirements, and equipment layout and using CAD

Assured product and process quality by designing testing methods; testing finished- product and

process capabilities; establishing standards; confirming manufacturing processes

• Working knowledge of automotive systems and their components including APQP and PPAP and their

associated activity; played a key role in documentation and communication

2003-2008

Principle Business Enterprises Dunbridge, OH

Process Technician / Parts & Inventory Manager

Supervised facilities staff, assigned daily duties, keep preventative maintenance schedules on track

Created and maintained process/changeover documents, conducted process and quality audits, trained

production teams

• Troubleshot equipment and made necessary adjustment and/or repairs as needed including machine

design, fabrication, and tooling

• Maintained stock levels, negotiated prices and contracts with vendors

Maintained document system for PM schedules

Education

Graduation Date

December 20, 2013 Bowling Green State University Bowling Green, OH

Bachelor of Science Engineering

• Quality Systems

Graduated 2005

Terra State Community College Fremont, OH

Associate of Applied Science ( x3)

Mechanical Engineering

• Industrial Maintenance

• Manufacturing Technologies

Accomplishments:

• Green Belt – Lean/Six Sigma 2013

• Published Co-author – Impact of Sample Size on Sound Absorption Measured in a Small Reverberation

Room – SAE International, 201*-**-**** Published 05/13/13

• Member of SAE International – 2012 – present

• Member of ASQ – 2012 – present

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