Customer Service Sales

Contact no: +099********

Email: **************@*****.***

PROFILE SUMMARY:

. An experienced telesales professional having experience of around

6.5yrs with a solid track record within outbound business to business

telesales.

. Possessing a strong commercial acumen and having a proven track

record in closing deals over the telephone.

. Understanding the importance of customer service and recognizing the

need to balance profitable growth with customer satisfaction.

. Experience of working in a call centre environment.

. Experience of generating new business through direct marketing.

. Having a professional and direct telephone manner.

. Ability to sell to senior managers and directors.

. Experience of Microsoft software like Word, Excel and PowerPoint.

. Producing written information for customers and reports for managers.

. Skilled in identifying and qualify opportunities.

. Proven organizational and administrative ability.

. A solid team player who thrives on working in a fast paced

environment.

. Having a persuasive personality & focused on achieving goals.

. Adaptive to change and ability to multi-task.

. Able to work as part of a team and in a busy telephony environment.

. Enjoy working to KPI's and departmental targets.

. Well spoken.

. Resilient and proactive.

. Ability to stay calm under pressure.

. Ability to react quickly and effectively when dealing with challenging

situations.

Academic Qualifications:

B.COM - Osmania University

Technical Skills:

Operating Systems: WINDOWS NT/ 2000/ 98/ 95 /XP

Office suit : MS-OFFICE 2000/2003/2007/XP

AREAS OF EXPERTISE:

. Lead generation

. Client relations

. B2B

. Client retention

. Customer relations

. Proposition and Solution selling

. Time management and Planning

. Administration

. Cold calling

WORK EXPERIENCE:

HBL GLOBAL PVT LTD (In-house of HDFC BANK LTD) - Hyderabad.

TELESALES EXECUTIVE November '2005 - May '2012.

Responsibilities:

. Working as part of a large team of Sales Executives, Selling a range

of products like personal loans and housing loans to both new and

existing clients.

. Working on high quality appointment setting campaigns.

. Making B2B outbound telesales calls.

. Conveying technical information to customers.

. Closing sales and making plans to gain repeat business.

. Attending tradeshows & industry events.

. Performing administrative duties.

. Booking appointments for sales representatives to visit potential

customers.

. Using Word & Excel to write reports and create invoices.

. Maximizing every sales enquiry.

. Contacting lapsed & new customers to introduce and promote products.

. Contributed to and participated in team meetings and activities

. Offered customers alternatives and up-selling.

PERSONAL DETAILS:

Name: Rajitha Gattu

Fathers name: G. Madhava Rao

Address: 1-8-81,paradise jawar nagar colony pg raod.

D.O.B: 25/02/1985

Languages known: Telugu, Hindi, English

Nationality: Indian

Date:

(RAJITHA GATTU)

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