Quality Assurance Engineer

Nga Pham Baker

Phone: 972-***-****

Email: **************@*****.***

PROFESSIONAL SUMMARY

I am a Quality Assurance Engineer with almost 5 years of relevant industry

experience plus almost 2 years as a developer. I specialize in System

testing, especially E2E testing. Over the years, I have worked on various

projects, mostly in Telecommunications, which have given me a holistic

understanding of the Software Life-cycle Development. I have been an

important part of major projects including a new system start-up for a

customer deploy.

My objective is to gain a challenging and responsible position where my

proficiency and experience in software testing will contribute effectively

in an established organization.

PROFESSIONAL EXPERIENCE

Core Competencies:

- Almost 5 years of professional experience in Software Testing

- Almost 2 years working as a software developer for Mobile devices and

Web Application

- Working in Agile/Scrum methodology and comprehensive knowledge of SDLC

(Waterfall following CMMI). In-depth knowledge of testing in

different phases from Unit testing to E2E Acceptance testing.

- Experience in composing Test plan, test cases; peer review; execution

of Test cases and exposure to Test plan

- Proven ability to work as a part of a team as well as independently

- Ability to learn new software and new technologies quickly

- Possess excellent analytical, documentation, and communication skills

- Highly motivated individual, always looking forward and deeper to

resolve problems

- Found many complex product defects which required Architects and

Product management to get involved for resolution.

- Recognized as top performer in Genband's AS5200 Telecom project

- Always keep the schedule on-time or ahead, increasing customer

satisfaction

Technical Competencies and Tools:

- Advanced knowledge in Carrier VoIP systems, SIP protocol and inter-

working in big Telecom solutions such as AS5200/AS5300, CS2K and PSTN.

Experience inter-working with Audiocode's device to other solution as

CS1K (analog phone), CS2K (core switches that inter-working to

Wireless, CDMA, PSTN, MG9K, AS5300/AS5200 CS2100

- Hands on experience with ACME EBC

- Knowledgeable of programming languages including C#.net, VB.net, HTML,

and XML

- Experienced in Database Management using: MS Access, SQL Server 2000,

MYSQL and writing SQL queries

- Proficient in Visual Studio, Microsoft Word, Microsoft Excel, and

PowerPoint

- Experienced in installing and using Unix, Linux, Solaris, MS Windows

- Knowledgeable of Automation testing for phone call using CATT; Windows

applications and Web application using Test Complete

- Manage Testplan / Test Cases: HP Quality Center

- Defect Management: Clarify, Clear Quest

- Project Management: Rally, E-bms

- Documentation version control Tools: LiveLink, Sharepoint, SVN, MS

Sourcesafe

PROFESSIONAL ACHIEVEMENTS:

Avaya - TMA

AS5300 - Avaya AS5300 is a Telecommunication System deployed for the U.S.

Government to help Government officers communicate to each other, doing

secured voice/video call, meetme or adhoc conference, Precedence call on

priorities, voicemail, and many more services.

Duration: Mar 2012 - present

Location: Coppell, TX

Technologies: Carrier VOIP System, ACME EBC, Audio code

gateways inter- working with CS1K, CS2K

Java-based Web application, Java-based windows

application

Role: Software Quality Assurance Engineer

Duties and achievements:

- Understand the Functionality of the System Enterprise LSC of AS5300

- Preparation of Test Cases

- Preparation of test environment: Installing and commission lab,

upgrade lab after each build

- Regression for existing features to make sure the product is not

affected by new code churned

- Examining all aspects of the program from a clients or end-user's

perspective and finally finding and eliminating every problem possible

for new feature

- Knowledge transfer to offshore team

- Used TestComplete Automation to save time testing provisioning web

interface

- Successfully contribute an important part in a start up Project and

got approved from customer

Genband - TMA

AS5200 - Genband AS5200 is lower security version of AS5300 for the

Enterprise, instead of US government. It's also a Telecommunication System

allowing people to communicate over the Internet with hundreds of services

from as basic as making phone calls, to Instant Message, to complicated

services such as Converged Desktop with PSTN system, Mobile system. It

helps all Telecommunication systems talk to each other over the Internet.

Duration: Jun 2008 - Oct 2011

Location: HCMC, Vietnam

Technologies: Carrier VOIP System, ACME EBC, Audio code

gateways inter- working with CS1K, CS2K.

Java-based Web application, Java-based windows

application

Role: Prime and Team Lead of Software Quality

Assurance Engineer

Duties and achievements:

- Worked closely with management and developers for requirements and

functional design of the product

- Preparation of Test plan cover for whole releases, compose Test Case

for individual feature

- Preparation of testing environment: planning, request hardware,

Installing & Commission, upgrade lab

- Worked in the team throughout Sanity and Regression test,

simultaneously as prime and team leader for new features as they came

into each release

- Tested software against specified requirements to identify and resolve

problems from an end users perspective

- Liaised with key participant contacts to swiftly resolve faults and

problems

- Analyzed, wrote reports & communicated results to colleagues and

managers

- Monitored the testing process and identified and logged test failures

- Successfully lead a team of 5 to finish the testing ahead of time with

high number of good defects

- Recognized as top performer for leadership, test activities, achieving

milestones, and raising the highest number of defects

ISB Vietnam Corporation

Base-station application: the aim is to develop new features for existing

NEC-Japan MAP GIS server deployed at base-stations of Japanese Telecom

providers Docomo, and Vodafone so that whenever an end-user looks up an

address or direction from his smart phone, he can see additional

information, more than just the address, including details of nearby

places.

Duration: Feb 2007 - May 2008

Location: HCMC, Vietnam

Technologies: UML models, C#.net, VB.net, MS Access, SQL

queries

Role: Mobile Developer

Duties and achievements:

- Handled the tasks of reviewing, analyzing, and interpreting

requirements and brought those to design specifications (from

Functional to Detail design)

- Performed coding of the new features into each release

- Performed Unit testing before submitting the code to the QA team

- Configuration Management prime for a team of six, successful in pilot

project to help company get certified for CMMI level3

VKIT Vietnam

WHL (World Hotel Link): this is a web-based project designed to enable

people around the world to access, look up, and perform online bookings for

Hotels in the system.

Duration: Jun 2006 - Dec 2006 (6 months college industrial

internship)

Location: HCMC, Vietnam

Technologies: UML models, PHP, Javascript, Ajax, SQL Server.

Used Zend Studio for PHP programming

Role: Web Developer

Duties and achievement:

- Understanding requirements from the customer

- Convert requirement into UML design models

- Coding based on detailed design

- Unit testing for the code

- Successfully finished internship and graduation thesis with score of

9/10

EDUCATION QUALIFICATION:

Bachelor's degree in Computer Science

Post and Telecommunication Institute of Technology - Vietnam, 2007

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