Customer Service Administrative Assistant
Resume:
Audra Hoevel
Fort Wayne, IN 46819
November 19, 2012
Dear Hiring Manager:
As you can see on the enclosed resume, the depth of my experience in Business
Administration-Medical/Customer Service offers you the opportunity to hire the best
person for this job, who needs little or no training, and who is comfortable and successful
with getting the job done right-to your satisfaction and mine.
Moreover, having worked as a Business Representative in a variety of industries, I have
the background to ensure quality service on a personal level. I have held positions with a
number of different companies, which will allow me to offer you such an unusual breadth
of experience. Personal gratification from lending my assistance to client and employer
alike ensures my job well done. Furthering my education has allowed me the opportunity
to experience additional proficiency and aptitude in my areas of study.
A personal interview would allow me to demonstrate my talents. I look forward to
hearing from you so that we can schedule a meeting! Thank you for your time!
Sincerely,
Audra Hoevel
Enclosure
Audra Hoevel
1712 St. Louis Ave.
Fort Wayne, IN 46819
260-***-**** (cellular)
Email: ********@*****.***
Objective: Fill a part time position in office administration, and/or customer service
focusing on medical, service, automotive, or related fields, in order to maximize self
improvement as I do my best in helping others achieve their goals.
Highlights of Qualifications
• Self motivated individual, prefer to keep busy
• Habitually organized and well prioritized
• Dedicated to detailed, efficient, and proficient work results
• Perform competently as a team member, as well as an individual
• Honest and reliable
Relevant Experience and Skills
Service
• Answered multi line telephone calls, and transferred calls to appropriate personnel
• Placed outgoing calls to remind customers of upcoming appointments, due services,
and notifications of recalls
• Utilized computer networking programs for scheduling appointments and database
modification, such as ADP and X time
• Managed Microsoft Office programs, i.e., Microsoft Word, Excel, Power Point, and
Outlook, and Access
• Performed Data Entry
• Some experience with Medisoft Electronic Health Record software
• Experience with client data base, SoftAid
• Accommodated customer desire to meet satisfaction
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Insurance Verification
•
Sales Telemarketing and Retail
• Initiated programs for increasing up sells and business revenue
• Promoted water treatment equipment for residential purposes
• Undersold grave memorials for my father's own business
• Utilized several different Point of Sale Terminals
• 10 Key Experience
• Began building professional business relationships at age 15
• Negotiated terms successfully between management and clientele
Automotive Technology
Diagnosis and repair
Employment History
Customer Service Representative
ACE Medical 06/01/2012 07/01/2012
6155 Stoney Creek Dr. Fort Wayne, 46825 260-***-****
Telemarketer/Administrative Assistant
A 1 H2O Technologies/RainSoft 05/05/2009 06/02/2009
114 Chambeau Rd. Fort Wayne, IN 46808 517-***-****
Business Development Center Representative/Administrative Assistant
GLENBROOK DODGE CHRYSLER JEEP 12/14/2007 10/14/2008
100 W. Coliseum Blvd. Fort Wayne, IN 46805 260-***-****
Customer Service Representative
MEIJER, INC 09/01/1999 10/27/2001
10301 Maysville Rd. Fort Wayne, IN 46815 260-***-****
Cashier
READER'S WORLD/HALLMARK 07/06/1998 08/20/1999
6520 E. State Blvd. Fort Wayne, IN 46815 260-***-**** (No longer in operation)
Education and Training
Associates Degree of Applied Science in Business Administration, with a
Medical focus
IVY TECH COMMUNITY COLLEGE, Fort Wayne, IN
Associates Degree in Automotive Technology/Diagnosis and Repair
IVY TECH COMMUNITY COLLEGE, Fort Wayne, IN
High School Diploma NEW
HAVEN HIGH SCHOOL, New Haven, IN
Certifications
• Microsoft Word 2007 #7518194 April 26, 2010
Microsoft PowerPoint 2007 #7518194 July, 30,2010
•
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References
1. (Professional) Janelle Ford, Former Employer, ACE Medical Supply
260-***-**** (Letter of Recommendation available)
(Personal) Nate Gulley, Employed by 80/20, friend known for 7
2.
years, I have provided occasional care for his 2 young children, 260-
489-9521
(Professional) Nancy Holcomb, Former Supervisor @ A-1 H20
3.
Technologies, RainSoft. 219-***-**** (Letter of Recommendation
on following page)
(Professional) Brian Dorsett, Former Service Manager, Glenbrook
4.
Dodge Chrysler Jeep, 260-***-****
(Personal) Jessica Roberts, Friend for 22 years, Employed @ Applied
5.
Technology Group. 260-***-****
A-1 H2O Technologies
500 East Lincolnway
Valparaiso lN 46383
January 5,2010
Dear Sir or Madam:
Audra Hoevel worked at our Fort Wayne office as an inside salesperson. I found Audra to
be a reliable and pleasant person to work with. Audra was a consistent producer with a
willingness to learn and a desire to improve. Audra lost her job when our Fort Wayne
office closed on June 1, 2009.I would rehire Audra and I would recommend her as an
outstanding addition to any office, company or sales organization.
Most Sincerely,
Nancv Holcomb
General Manager
A-1 H2O Technologies
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