Sales Customer Service

Colleen Anne Cole

* ***** N. Thompson Peak Pkwy #1063 * Scottsdale, AZ * 85260 *

814-***-**** * ************@*****.***

SOCIAL ACTIVITIES:

Volunteer/Charity Involvements/Scratch Golfer/Tennis/Swimming/Professional

Organizer

EDUCATION:

. Columbia Southern University/BS Health Administration, Degree-2003

. SW Medical Society Academy/Ortho MA/Cast Tech, Diploma-1987

. SW Medical Society Academy/Phlebotomist/Public Service/EKG Tech,

Certifications-1987

ADDITIONAL TRAINING:

. Fred Pryor Seminars/Customer Service, Completion Certification-2002

. HCR Manor Care/Hospital Impact Training/Sales Leadership/Impact

Selling, Completion Certifications-2007

HIGHLIGHTED PROFESSIONAL CONTRIBUTIONS:

MARKETING/SALES/EVENT PLANNING:

. Applied consultative selling abilities to manage all phases of

the sales lifecycle including targeted prospecting, customer

needs analysis, presenting win-win solutions, closing sales, and

follow-up.

. Accountable for professional and courteous communications,

demeanor, and interactions with individuals while continuously

seeking ways to improve efficiency and increase revenue.

. Explored business development opportunities through networking

and public speaking engagements to generate leads.

. Practice solution selling and problem solving, forecast trends,

developed sales strategy, goals and plans tailored to present

market to add value to accounts.

. Implemented aggressive and creative marketing campaigns via

mobile, print, media, for internal and external accounts.

. Expert in CRM tools, Sales Systems/Databases, PCs/Windows, and

Microsoft Office.

. Fostered team based results to achieve organizational objectives

and productivity.

. Exceptional communications skills to establish rapport and

productive relationships with customers, peers, and management.

MANAGEMENT/OPERATIONS/ADMISSIONS:

. Knowledge of principles and processes for providing quality

customer service.

. Excellent interpersonal skills, displaying a good-natured,

cooperative-positive attitude.

. Advanced administrative skills.

Trained/motivated/scheduled/payroll for 450 associates.

. Referral source, physician, agency staff, and facility contract

negotiations.

. Handled multiple tasks with short time-lines, prioritize and

organize work in a timely/accurate manner.

. Oversaw inventory control, supply orders, approved invoices, and

maintained budget.

. Identified work flow process and day to day operations to

decrease overhead.

. Ability to interpret a variety of instructions furnished in

written, oral, or schedule form.

. Launched and maintained satellite office locations.

. Evaluated potential clients for admissions and work with family

to understand process.

. Ordered, set up and obtained precertification/authorizations for

admissions, DME's, and transportation.

. Created, maintained, coded and charged patient accounts.

CAREER PROFILE:

MAJERLE'S SPORTS GRILL, Phoenix, AZ 1992-

present

Contract-Freelance Marketing and Special Event Sales

Hospitality-Bartender/Manager/Catering

WATERMARK AT HOME- Home Health -Palliative-Hospice, Scottsdale, AZ

2011-2012

Sales & Marketing Director/Admissions/Hospital Liaison

HCR MANORCARE-TWINBROOK MEDICAL CENTER, Erie, PA 2006-

2010

Sales & Marketing Director/Admissions/Hospital Liaison/Case Management

SAINT VINCENT HEALTH CENTER, Erie, PA 1996-

2006

Business-Operations Manager-Multiple Units

THE CENTER FOR SPORTS MEDICINE & ORTHOPEDICS, Phoenix, AZ

1987-1996

Orthopedic Medical Assistant/Satellite Office Coordinator

Marketing/Medical Liaison for Arena Sports-AWA

REFERENCES for Colleen Anne Cole

[pic]

Richard J. Emerson, DO 602-***-****

Orthopedic Surgeon

TOCA-The Orthopedic Clinic Association

******@*****.***

Mark West 602-***-****

VP Player Programs

Phoenix Suns

*****@****.***

Matt Anderson, ATC-PA 602-***-****

Ortho/General Trauma-PA

Saint Joseph's Hospital

Arizona Rattler's

*******@***.***

A.J. Sulka 602-***-****

Managing Partner

Majerle's Sports Grill

*********@***.***

Lynn Rosenberg 480-***-****

Director of Marketing

Barton House II

*********@*****.***

John Rigby 602-***-****

VP of Sales and Marketing

Concepts in Care

******@***********.***

Jason Lucovich 602-***-****

Hospice Sales

Hospice Family Care

*********@*****.***

Brian Adams 602-***-****

Managing Partner

Wolfley's Neighborhood Grill

*-******@***.***

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