Marketing Manager, Writing, Design

Monica Stevens

** ******* **. #**** **********, MD 21208

e-mail: abzjl3@r.postjobfree.com Ph: 443-***-****

SUMMARY

Seasoned design and marketing support professional with 10 years of experience in the

fields of layout, design, and marketing/sales support. Known for consistent quality

and superior customer service in all aspects of work.

QUALIFICATIONS

Skilled at editing and enhancing documentation and collateral to provide an

innovative, yet polished and professional look.

Demonstrated flexibility and high comfort level in deadline-driven environments,

often with frequent changes and last minute additions from clients.

Comfortable and confident in interactions with individuals at all levels - from peers

to executive management and vendors.

TECHNICAL SKILLS

Writing . PhotoShop CS5 . InDesign CS5 . Acrobat Pro . Illustrator CS5

. LiveCycle Designer

MSWord . PowerPoint . Excel . Proofreading & Editing . HTML .

Dreamweaver . WebTrends

EXPERIENCE

INFORMATION DISSEMINATION MANAGER Dec. 2011- Present

Evolver, Inc. - Contracted by Social Security Administration, Baltimore, MD

. Write and design documentation for Technical Support Help Desk at

Social Security Administration.

. Write technical brochures to update customers on Windows 7 and Office

2010 applications.

. Oversee the maintenance of the SSA Help Desk Intranet Web site -

updating information, and posting product as needed. Monitor Web site

activity and statistics using WebTrends.

. Write Marketing portion of monthly report and edit, compile complete

monthly and annual reports for management approval.

. Write, publish, and maintain comprehensive SOP for employees and

Customer Guide for

Agency personnel.

. Write purchase justifications for various IT and non-IT items needed

for the Technology Assistance team.

. Redesigned the department Intranet site to be more user-friendly,

logical, and appealing.

. Write and publish useful technical tips on a variety of software

topics on a monthly basis.

. Proofread and edit all technical service tickets and documentation.

. Responsible for monthly office purchases and product procurement.

. Coordinate production of annual report; compiling and editing all task

sections for accuracy,

typos, and cohesion.

. Supervise 6 members of the Information Dissemination Team.

. Page 2 Monica Stevens (cont.)

JR. GRAPHICS SPECIALIST Feb. 2005- June 2011

Danya International - Contracted by CDC/Centers for Disease Control,

Atlanta, GA - NPIN Project

. Displayed creativity in design of brochures, email blasts, posters,

flyers, reports, and logos while maintaining overall look and feel of

the company and staying within required parameters.

. Created highlights and logos for monthly observances on NPIN Web site.

Attention paid to final design being eye-catching and still capturing

pertinent information.

. Coordinated and edited monthly Task Order Reports to be posted to the

company Extranet. Included yearly re-design of cover, monthly editing

of cover letters and Executive Summary, and compilation into an

organized PDF.

. Transformed existing documentation from management and project

managers and redesigned/

edited content to increase appeal and readability.

. Designed and formatted creative and attention-grabbing presentations

for various meetings, ensuring that design is attractive as well as

clean and professional.

. Created and established online and interoffice forms to facilitate

project tracking and work flow.

Responsibility was to make certain that forms were both user-

friendly and efficient.

. Constructed and successfully maintained a physical and electronic

project library in which each project was easily accessible and

contained all original and supporting files.

. Communicated with print and product vendors regularly; established a

good and reliable relationship with several vendors.

. Responsible for printing and production of projects, to include

assembly, binding, and packaging.

. Facilitated the production of monthly report from an expensive,

outsourced deliverable, to a cost-effective and more attractive report

produced in-house.

PUBLICATIONS SPECIALIST Jan 2003- Feb 2005

Advertising Dept. - Aaron Sales and Lease Ownership, Atlanta, GA

. Responsible for layout of panel copy for monthly flyer with a wide

variety of products. Great attention to detail was required to assure

that all new stores and boilerplate information was included on

bluelines, and essential information was added or changed.

. Performed copy writing and proofreading of product descriptions in

more than 130 versions of a retail flyer that was distributed monthly

to over 900 stores across the country.

. Edited several documents and publications including signage and

newsletters for grammatical errors, price variances, typos, and layout

and copy idiosyncrasies.

. Researched Web sites and vendor catalogs for various product images,

making sure the selected images were compatible, had the proper

resolution, and were visually appealing.

. Coordinated monthly flyer for Puerto Rico market to include daily

correspondence with printer,

confirming accuracy of design, color, price markup,

translation, and copy.

. Monthly conferencing with Appliance, Electronics and Furniture buyers

to develop product list, price, and copy.

. Responded to numerous e-mails on a daily basis generated from the

company Web site, tactfully and accurately answering questions and

addressing issues.

. Other ancillary duties also included assisting Media Specialist with

event and contest organization.

Education

MS Technical &Professional Writing/Information Design (15 credits) -

Southern Polytechnic State University

B.A. Graphic Communications/Minor in Spanish - Framingham State College

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