Customer Service High School

Sha’Nae B. Martinez

**** **** * ****** *** #** Ontario, CA 91764 909-***-**** *************@*****.***

Seeking a long-term, challenging Customer Service/ Office Clerk position with a growing company

SUMMARY OF QUALIFICATIONS:

19+ months Service experience

19+ months Secretary/Receptionist experience

19+ months General Office Clerk experience

• Operated various office equipments,

Customer Service Clerk:

• Provided quality customer service. including copy machines, fax machines,

• Notified customers when service was multi-lined telephones, calculators,

postage meter machines, computers and

completed and ready to be picked up.

typewriters.

• Answered customer’s questions via

• Used an adding machine and calculator

telephone, mail and in-person inquires.

to work with numbers

• Directed customers to appropriate sales

• Demonstrated good organization and

area.

time management skills

• Resolved customer complaints and

• Greeted and assisted visitors

requests for refunds, exchanges and

• Experience doing data entry

adjustments.

• Familiar proficient at computers.

Secretary/Receptionist: • Experienced with Microsoft Word,

• Made appointments for clients and Excel, Power Point, Internet, E-mail,

answered visitors’ questions Photoshop etc.

• Answered multi-line phones • Completed data entry

• Received, sorted and delivered mail • Maintained records in files

• Collected and delivered messages. • Handled customer inquiries and

• Provided excellent customer service. complaints.

• Filed alphabetically, numerically, • Took hand or machine dictations.

• Made appointments for clients and

chronological and terminal digit order

systems. answered visitors’ questions

• Type 60 wpm using computer

PROFESSIONAL EXPERIENCE:

Southern California Orthopedic Medical Group Upland, CA

Externship 04/2009 - 05/2009

EDUCATION/TRAINING/CERTIFICATE:

San Bernardino County Ontario, CA

Career Development Certificate 06/2012

United Education Institute Ontario, CA

Medical Assistant Diploma 08/2008 - 05/2009

Del Taco Restaurant Upland, CA

Team Member 08/2006 – 06/2007

Montclair High School Montclair, CA

High School Diploma

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