Customer Service Representative
Resume:
Trinnie Lofton
Buffalo, New York 14215
************@*****.***
Energetic professional with multi-tasking, process management, problem solving
and communication skills.
Process-oriented leader with proven experience managing cross-functional
projects.
EXPERIENCE
2/14/2012 to present Heath Systems Service
Niagara Falls New York
Medicare Analyst
Analyze all intake forms from three of our offices for Durable Medical Equipment.
Offices are Canandaigua, Albany, and Rochester.
We service many nursing homes in these three areas.
Verify Medicare Part A and B
Verify all health insurance coverage
I contact facilities for more information when needed.
Type up signature authorization forms for residents for billing.
I up date (FAST TRACK) system when authorizations come in.
I track all forms (signature auth’s) going out and coming in
I contact insurance companies for more information when needed
I take billing questions regarding bills received
I work closely with our salesman regarding intakes etc.
2/28/2011-8/1/2011 Stryker Medical
Orchard Park, New York
Customer Affairs Rep
Processed Purchase Orders for Return Goods Authorization
Answer phones and take orders for medical product.
Check warranty for certain products.
Check shipping delivery.
Check inventory of products.
Quote pricing.
3/2010 – 12/2010 Allcare Dental Buffalo, New York
Billing Processor
Processed dental claims to the insurance companies for 27 different offices.
Scanned insurance claims and x-rays
Responded to any insurance issues with the provider.
Processed secondary dental claims
Handled paper and electronic denials
Ran daily reports regarding insurance payments and coverage
Processed bankruptcy notices
Reconcile 90day aging claims for possible payment
Reconcile 45 day rejection reports
11/2009 – 2/2010 Aetna Insurance Raleigh, North
Carolina
Member Services Agent
Assist customers with flex spending accounts
Educate members on their chosen products and how program works
Trouble shoot missed payments and submitted claims
6/2006 - 2/2008 American General Financial
Services Depew, New York
Customer Accounts Specialist
Front Desk - greeted and took in payments from customers.
Wrote-up and processed loans.
Handled bankruptcy payments, vehicle liens and debt consolidation.
Prepared deposits for the bank.
Paid branch expenses.
6/2004 - 4/2006 Installs Inc. Buffalo, New York
Customer Service Manager
Coordinated install appointments for national home theatre and entertainment
vendors.
Processed credit card transactions and submit credit card payment
authorizations.
Maintained customer files and electronically log accounts following completion.
Promoted to Dispatch Manager for our Tampa market.
2/2003 - 6/2004 Lenahan Law Office Buffalo, New York
Legal Assistant / Payment Processor
Created, organized, and filed office legal documents.
Assisted customers regarding credit card, auto loans and home equity
concerns.
Evaluate, authorize and increase credit card requests according to company
procedures.
Conduct telephone interviews and gather employee information prior to personal
face to face interviews
9/2002 – 2/2003 Creditors Interchange Buffalo, New York
Collections Adjuster
Collected on past due auto deficiency.
Created new repayment plan of old debt.
Set up posted dated checks and/or took credit card information for payment.
6/1996 – 1/2002 GE Capital Depew, New York
Collections/Customer Service Representative
Took phone pays from customer for auto loans.
Assess and assign accounts for repossession if necessary.
Gave extensions on accounts as needed.
Participated on the Light House Committee which entailed working solely with
Human Resources.
Liaison between employee concerns and questions.
9/1994 – 12/1996 Smartline Inc Buffalo, New York
Customer Service Representative
Assisted customers regarding financial issues pertaining to their credit cards and
insurance.
Home equity loans and motor clubs.
Accepted payment arrangements and on loans, authorized to increase customer
credit line.
Earned quality awards 1/96 and 2/96.
CONTRACT POSITIONS:
4/2009 – 5/2009 Fiserv Inc. (through Spherion) Williamsville,
New York
Customer Service Representative
Received inbound calls.
Processed mortgage applications.
Assisted other employees regarding job data.
2/2009 – 3/2009 Northeast Agencies (through Personnel Resource Inc.)
Buffalo, New York
Accounting Clerk
Flagged insurance payments.
Posted and prepared weekly bank deposits.
Received inbound calls from other insurance companies.
9/2008 – 1/2009 HSBC Buffalo, New York
Accounts Payable Clerk
Processed invoices for payment from vendors.
Troubleshot missing payments.
EDUCATION
5/1984 Erie Community College Buffalo, NY
6/1982 South Park High School Buffalo, NY
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate