Customer Service Supervisor

Guillermo Ramos

**** ********** **. #*** **** 954-***-****

Miramar, FL 33025 Email:

*****************@*****.**

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CAREER SUMMARY

An experienced operational supervisor with outstanding interpersonal

skills and people management skills. Outstanding leadership qualities and

excellent hands-on experience in developing team work, improving day-to-day

operations, and reducing operational costs without compromising goals.

EDUCATION

Broward College, FL 2012-Present Marine Corps Service Support School -

Global Trade & Logistics 1994

Personnel Administration School

Santa Fe Community College, Marine Corps Institute, NCO Nonresident

Gainesville, FL 1999-2001 Program

Approximately 60 credit hours (Criminal

Justice)

Law Enforcement State Certification.

PROFESSIONAL EXPERIENCE

Delivery Services Supervisor/Operations, OfficeMax, Miramar, FL

Mar, 2012 - May 2013

. Managed the Miramar cross dock operations. From hiring, managing,

issuing performance counseling and corrective action to dismissal of

employees. Provided warehouse and driving safety training, planned

work schedules and routes to a fleet of delivery drivers as well as

monitoring delivery progress. Attained a daily delivery completion of

98% without compromising safety. During my tenure, we had a zero loss

time and one full year free of accidents.

. Planned load distribution amongst private fleet, third party carriers

and FedEx. Maximizing line-haul's capacity to avoid dead space and

increase delivery volume into private fleet.

. Responsible for the accurate receipt of PO's as well as ensuring

"receiving" and "put-away" was completed in a timely manner. Conducted

daily inventory of merchandize with zero discrepancies.

. Participated in the establishment of new proof of delivery (POD)

system and assisted in training the Florida fleet in using the system.

Operations Supervisor, Penske Logistics, Weston, FL

Feb 2011 - Nov 2011

. Reevaluated and scheduled delivery routes improving the P&L by

approximately 10% on the first months in comparison with previous

year's reports. These improvements decreased OT from 20% over plan to

9% acceptable.

. Encouraged the use of a fuel card system previously established that

saved our customer money. The card usage went from 34% avg. to 100%.

This changed translated to approximately $7,000 in fuel savings for

our customer.

. Worked on annual and monthly budget and exploring opportunities to

increase Penske's profitability as well as profitability and savings

to our customer. Maintained and monitored operational expenses through

a PO log meeting monthly/annual budgets for the operation. Reduced

unnecessary annual expenses by approximately $20,000.

. Responsible of day-to-day operations as well as monitoring delivery

progress of product while ensuring drivers adhered to Penske's safety

culture. Managed a fleet of seven tractor trailers as well as two 28'

delivery trucks and ensured PM schedule was met.

. Became a Smith System Instructor. Conducted monthly and quarterly

safety meetings with drivers involving Smith System training,

operational safety, instruction on operational procedures as well as

addressing operational issues and safety concerns.

Guillermo Ramos

Page 2

Operations Supervisor, J.B. Hunt Transport, Pompano Beach, FL

May 2010 - Feb 2011

. Responsible for morning and evening operations, i.e.; receipt of

shuttles, ensuring accurate receipt of inventory, monitoring cross-

docking operations and route planning for next day deliveries.

Maintained inventory of incoming and outgoing merchandise as well as

will calls, returns, damaged goods and "haul-aways".

. Shipping, receiving and interpreting BOLs, packing slips and invoices.

Monitoring the delivery progress of drivers and at the same time

ensuring that all deliveries were made in a safe manner. Also ensuring

that installations were made correctly and customer satisfaction was

achieved.

. Followed and maintained OSHA guidelines. Ensuring a safe work

environment for all employees.

. Manage a fleet of five 28' delivery trucks as well as three "pub"

trucks. Each truck consists of a driver/installer and a

helper/installer.

Logistics / CSR / Sales. Suzano Pulp & Paper, Ft Lauderdale, FL

Oct 2007 - May 2010

. Maintained accurate stock and inventory control from eight remote

warehouses located throughout the United States. Coordinated with

warehouses to insure product rotation (FIFO) and reconciliation.

. Placing production orders for customized paper products made in Brazil

for import into the United States.

. Responsible for the tracking of production orders. From manufacturing

to arrival at final destination ports. Ensured timely delivery of

merchandize by accurately tracking vessels, trains, carriers and

intermodal shipments.

. Served as customer service representative for various multi-million

dollar accounts throughout the United States, Canada, and Mexico.

Placing orders for customers, issuing credits, debit memos and

invoicing.

Operations Manager / Administrator, Royal Office Products, Davie, FL

August 2005-Sept 2007

. Maintained warehouse inventory, shipping and receiving of merchandize.

Loading and offloading trailers by means of forklift. Ordering,

purchasing and delivery of regular and special order merchandise, as

well as scheduling and meeting delivery deadlines.

. Supervised five delivery drivers which included; delivery schedules,

route planning, customer relations and job performance. In addition,

maintained scheduled preventive maintenance for a fleet of five leased

trucks, equipment inspection, as well as monitoring of truck mileage

to prevent over charges.

. Provided support for three salesmen including the branch's sales

president. This support included; quotes, invoicing, order placement,

presentations, standard and research of specialty items and purchase.

Additional Work Experience:

. Law Enforcement Officer, Gainesville Police Department, FL / Sept

1999-May 2005

. Administrator, Supervisor and Instructor, US Marine Corps, NC / Mar

1994-Mar 1998

AWARDS AND HONORS

Navy and Marine Corps Achievement Humanitarian Service Medal

Medal

Joint Meritorious Unit Award Certificate of Commendation

Marine Corps Good Conduct Medal Meritorious Promotion to Corporal (E-4)

National Defense Service Medal Outstanding Unit Citation (Law

Enforcement)

SKILLS

Fully bilingual (Spanish & English) / Strong writing skills / 50+ wpm /

Advanced knowledge in Microsoft Office products, applications and Web

Browsers / SAP / UPS World Ship / Bar coding and bar code scanning

equipment / Florida Class "A" driver's license / Forklift experience /

Smith System Instructor / Knowledgeable in LEAN process.

Contact this candidate