Customer Service Sales

Cell: 314-***-****

Email: ************@*******.***

Tampa, fl

Maria de los Angeles Torres

Objective :

. Detail - oriented accounting clerk with experience in accounts

payable, account receivable, and check writing.

. Background in customer service, vendor relations, and data entry.

. Effective team player with strong interpersonal and written

communications skills.

. Computer literate with many software applications.

. Excellent ability to solve problems.

Experiences:

Casa de Ninos. Bilingual School ( 2013 to present)

Assistant teacher:

. Prepare lessons materials, equipment and demonstrations.

. Tutor and assist children individually or in small groups in order

to help them master assignments and to reinforce learning concepts

presented by teachers.

. Supervise students in classrooms, school yards.

. Conduct demonstrations to teach such skills as sports, dancing and

handicrafts.

. Distribute teaching materials such as workbooks, papers, and

pencils to students.

. Organize and label materials.

. Organize and supervise games and other recreational activities to

promote physical, mental, and social development.

. Type, file, and duplicate materials.

. Laminate teaching materials to increase their durability under

repeated use.

. Discuss assigned duties with classroom teachers in order to

coordinate instructional efforts.

Stay at home mom (2009 - 2012)

. Managing family finances

. Day to day activities

Qdoba Mexican Grill (2004-200)

MANAGER:

* Managed total restaurant operations in areas of staff management,

customer relations, vendor relations, inventor control, and purchasing

of food, beverages.

* Work varied shift schedule including lunch and dinner shifts, opening and

closing the restaurants.

* Recruited, trained and scheduled a full working staff of up to fifteen

crew members.

* Managed the overall performance of food service facility and kitchen

operations.

* Interviewing, motivation and evaluation of crews.

* Ensured a safe workplace and pleasant customer service experience.

* Excellent communication skills (read, write, speak and bilingual).

* Able to exceed standars set by the company for all controllable items,

such as profit, product quality, cleanliness, payroll costs, paper costs,

cash control weekly and period paperwork.

* Responsible for building sales and making a profit using P&L analysis and

budget.

. Conferred with staff daily in order to motivate, trouble shoot, discuss

staff issues and maintain customer service excellence and higher sales of

menu items & daily specials

. Kept records, supervised bank deposits and verified all credit cash

deposits at end of shifts were accurate.

. Customer service both in person and telephone.

. Reconciliation at shift changes/ data entry/ inventory/purchases.

. Model ways to provide exceptional customer service to our customers and

team members to deliver an excellent experience.

. Ensure product quality for all food items.

. Identify and develop team members for future leadership roles.

. Answer phones.

. Process invoices.

. Make deposits.

Dymar Yam Computer Shop (1999-2002) Caracas, Venezuela

Assistant Manager: Finance, Accounts Payable/Receivable

. Perform general office duties:

. Complete knowledge of supplies, equipments and services ordering and

inventory control.

. Knowledge of general accounting. Monthly expenses and invoice

processing.

. Maintaining :records management system

. Bookkeeping: Accounts payable/ receivable.

. Schedule and coordinate meetings, appointments, events and other

similar activities.

. Provide administrative/secretarial support for the department such as

answering phones, assisting visitor.

. Day to day administration: maintaining information files and

processing paperwork.

. Assist and advise potential customers.

. Develops sales plans making visits to customers to achieve sales goal

and increase

customer base.

. General clerical duties including photocopying, fax and mailing.

. Make deposits.

. Open and distribute incoming correspondence.

. Maintain electronic and hard copy filing system.

Staffing One: St Louis, Mo (2002-2004)

Banquets/Catering:

Worked various catering events.

. Set up and clean up

Education:

. Santa Maria University Caracas-Venezuela.- 2000

. BS Business and administration

. Instituto San Antonio H.S. Caracas-Venezuela.- 1992

. High school Diploma/ Data processing and Administration.

Languages:

. Spanish native.

. English fluent.

Profile prominence:

. Fast decision maker, quick learner. Decision maker base on data

collected.

. Priority setting by distinguishing root causes to accomplish

objectives.

Technical skills:

. Knowledge of basic operating systems like Microsoft outlook, word,

power point, Excel and the Internet.

. Familiar with software operating systems like Vista and windows XP.

References:

. Freddy Lugo International sales/The Gund Company Inc. Cell (314)

406-4289

. Guadalupe Barragan 618-***-****.

Contact this candidate