operation executive

Hemant Gadilohar.

ADD: Block no **/***,Satyanagar-4,

Opp Udhna South Zone Gate,Udhna Main Road,Surat.394210

(M) 099***-*****, Landline: 026*-******* [pic] ******.*********@*****.***

Objective

To work in an organization with sincerity & upgrade myself with new skills

& technologies.

Employment History

. Working as Operations Executive in APOLLO MUNICH Health Insurance Co.

Ltd. from 13th June 2011 to till date.

Job Description

. Handling Operational activities of Surat Locations.

. Handle the Operational,Customer Service & Banking related activities

with HDFC Bank.

. Managing customer service including both internal customers like

ADM's, UM's, Channel Partners and external customers.

. Handling of service software's like Elixir, Easy Cap, E-scan, Travel

Portal & Microsoft outlook.

. Handling customer queries, complaints & request such as issuances of

policies, policy renewals, policy lapsation, follow up for issuance,

etc of Channel Partners and external customers.

. Managing Cash for entire branch.

. Keeping track of Cheque bounce data of Surat.

. Issuing Travel policies from Branch level.

. Managing branch proposals scrutiny, issuance and initial underwriting

of proposals for early issuance of policies.

Extra Activities:

. Managing entire branch ADMIN related activities

. Working as Operations Executive in AVIVA Life Insurance India Limited

from 1st May 2008 to 31st May 2011.

Job Description

. Handling Operational activities of Surat & Bardoli Locations.

. Handle the Operational,Customer Service & Banking related activities

of Abn Amro Bank, UTI Bank & Surat District Co-operative Bank and

other Bancassurance Channels along with the entire functioning of DSF

channel.

. Managing customer service including both internal customers like FPC's

SMs and Channel Partners and external customers.

. Handling of service software's like Webforms, Talisma & Lotus

. Handling customer queries, complaints & request such as issuances of

policies, policy reinstatement, policy lapsation, follow up for

issuance, etc of Bancassurance, DSF and external customers.

. Managing Cash for entire branch.

. Keeping track of Cheque bounce data of Surat & Bardoli Location.

. Managing the DOPS process in entire branch.

. Working as Relationship Officer in Fullerton India Credit Co Ltd . From

Jul'07 to 30th April 2008.

* Responsibilities: To sell personal loans & Life Insurance Of

ICICI prudential.

To Achive Monthly targets.

. Worked as Operations Executive in ICICI Home Finance Company Ltd from

March '06 to June'07.

Responsibilities: To Disbursement of Home Loan Files.

To Handle the internal & External customer Queries.

To Hand over the Home Loan Cheque to Clients .

To check the Legal & Technical Documents pertaining to

Home Loan at the final disbursement of Home & Mortgage

Loans.

To Clearing complains given by customer to Customer care.

To Handling day-to-day MIS of Home & mortgage Loans.

. Worked as Operations Executive in City Financial Home Finance Co Ltd

from May'04 to Feb'06

Responsibilities: To Disbursement of Home Loan Files.

To Handle the internal & External customer Queries.

To Hand over the Home Loan Cheque to Clients.

To check the Legal & Technical Documents pertaining to

Home Loan at the final disbursement of Home & Mortgage

Loans.

To Clearing complains given by customer to Customer care.

To Handling day-to-day MIS of Home & mortgage Loans.

Academic Background

. B.com from South Gujarat University, Surat. Cleared in April'05.

. H.S.C From Gujarat Secondary Education Board,Gandhinagar. Cleared in

2001

. S.S.C Examination from Gujarat Secondary Education Board, Gandhinagar.

Cleared in 1999.

Personnel Achievements

. I was promoted as Senior Relationship Officer in the span of 09 months

from the date of joining in Fullerton India Credit Co Ltd.

Skills and Strengths

Computer Skills

o OS - Windows (2000, XP) and Good skill in internet browsing, surfing

and searching. MS-Office (2000, XP, 2003), Word Start, Can work in any

Word Editor, Spreadsheets, or presentation tools.

Personal Information

Name : Hemant Devidas Gadilohar

Address : Block no 31/315,Satyanagar-4,

Opp Udhna South zone Gate,Udhna main Road,Surat

394210

Telephone : (H) 026*-******* (M) 099***-*****

Date of Birth : 19th July, 1983

Sex & Caste : Male - Hindu

Location Preferred : Surat

Language Known : English, Hindi, Gujarati, Marathi.

Hobbies : Singing, Drawing pictures, Swimming too.

I here by declare that the information given above is true to the best of

my knowledge.

Applicant's Signature.

Hemant Gadilohar.

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