Customer Service Manager
Resume:
Jeffrey R. Welling
Plantation, Florida 33324
********@*****.***
EXPERIENCED MANAGER, SUPERVISOR & CUSTOMER SERVICE
PROFESSIONAL
SUMMARY OF QUALIFICATIONS
Demonstrates strengths in managing diverse job processes; building and maintaining relationships
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throughout an organization, motivating staff and colleagues, assessing and developing high
potential new hires, and managing corporate objectives.
Writing and editing reports covering investigative findings, conclusions, and recommendations.
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Exceptional customer service and customer service supervisory skills leading to a total reduction
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of 99% escalated encounters while supervising a staff of 8-10.
Achieves win-win outcomes; strong communication and organizational skills with an acute
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attention to detail; ability to manage multiple projects/tasks; organized, detail-oriented, self-starter;
good analytical, follow-through, and decision making skills.
Strong work ethic and professional attitude emphasizing reliability, integrity with the ability to
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contribute to a team dynamic and follow proper leadership directives..
Possess strong analytical and assessment skills. Keen listening and negotiating abilities facilitate
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understanding of all facets in the decision-making process.
Applied strong interpersonal and communication capabilities in working with a wide range of
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customers, vendors and personnel at all levels to gain valuable insight and avoid potential
problems with an emphasis on dispute resolution/problem solving.
Experienced in both retail and wholesale management.
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Computer proficiency including Microsoft Office programs.
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EXPERIENCE
April 2, 2008-June 18, 2013 Medical Facility Cleaning of FL, Inc., Pompano Beach, FL
VP of Operations
October 9, 2006- October 24, 2007 Liberty Mutual Insurance, Ft. Lauderdale, FL
Claims Specialist III
March 8, 2004 – October 8, 2006 Gallagher Bassett Services, Inc., Miramar, FL
Senior Claim Representative/Supervisor
January 31, 2000-June 6, 2003 Fleming & Hall Admin., Inc., Ft. Lauderdale, FL
Supervisor/Casualty Claim Adjuster
EDUCATION
April 1991 The Florida State University, Tallahassee, Florida
Bachelor of Science in Finance
May 1985 Broward Community College, Coconut Creek, Florida
Associate of Arts in Criminal Justice
REFERENCES AVAILABLE UPON REQUEST
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