Service Quality

Tammie Lawson

*** ******* ******, *******, **. 31014

Phone: 478-***-****

Email: *********@*****.***

Objective

To obtain a position with this company, and gain experiences to further my

skills. I believe I can be a very great asset to your company. I'm a hard

worker and quick learner; I put a lot of pride and integrity in my work.

Education

August 2008- December 2012

Mercer University, Macon, Georgia- BS,

Bachelors in Human services

May 2013- Present

Grand Canyon University, Phoenix, Arizona

Masters-Psychology

Work Experience

Lithonia Lighting, Cochran, Georgia

Supervisor (1981-1995)

Manage up to 30 employees on a assembly line. Troubleshoot and resolve any

personnel or mechanical problems. Provided daily reports to management and

communicate importance of meeting daily goals to team members. Perform

monthly team member performance reviews; schedule employee work hours.

. Perform product checks and evaluate root causes of production and

quality problems.

. Lead improvement initiatives to increase client service levels.

. Provide operator guidance to achieve desire level of productivity and

quality.

. Worked safely and used personal protective equipment.

Bleckley County Primary School; Cochran, Georgia

Custodian (2001-2002)

. Clean windows, mop floors, wiped tables, served on food line to

students, wash dishes, and kept storage room and freezer up to date.

Department Family & Children Service, Cochran, Georgia

Receptionist (2002-2004)

. Typing skills and competence with using common office system and

software.

. Discretion and understanding the need for confidentiality.

. General correspondence.

. Handled incoming & outgoing calls.

March 2004-May 2011, Cochran, Georgia

Home Daycare

Care provider Aide (2004-2011)

. Guide behavior and development of children.

. Work toward the social and educational growth of children.

. Participated in planning and supervising daily and long range

activities.

. Assume responsibility for children health, safety and physical needs.

. Prepared meals

. Communicated with parents about children progress.

Community Mental Health, Eastman, Georgia

Intern, (2011-2012)

. Conduct intake evaluation.

. Conduct individual group and family psychotherapy for clients who

present with full range psychiatric problems.

. Participated in staff meetings.

. Served as leader of the patient care team

. Mentor for adults with disability.

Bleckley County Head Start, Cochran, Georgia

Intern, (2012-2013)

. Prepare lesson plans.

. Teach self-help skills, assist as a mentor for students in the

classroom,

. Completed necessary forms and paper work.

. Prepare materials for primary teacher and lead a small group teaching

experience.

. Monitored and kept accurate record of student's daily behavior,

cognitive skills, and motor skills.

Community Service Activities

Temple of New Life Outreach Church, Cochran, Georgia

Sunday school Teacher Assistant, (2006-present)

. Prepare reading material for Senior Pastor

. Mentor for youth

Skills

. Supervision/Team Leader/Team Player

. Mentoring

. Organizational skills

. Excellent Communication Skills ( verbal / written)

. Microsoft Word, Excel, PowerPoint

Reference

Available upon request

Contact this candidate