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Quality Assurance Manager

Location:
Fall River, MA
Posted:
June 25, 2013

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Resume:

Grace M. Mitchell

** ******* ******

Rehoboth, MA 02769

774-***-****

Email Address:

abzido@r.postjobfree.com

EDUCATION

Assumption College Worcester, MA

Masters Degree, Rehabilitation Counseling 2006

Wellesley College Wellesley, MA

Bachelor of Arts, Political Science, Education 2004

Bristol Community College Fall River, MA

Sociology 1999-2001

Bilingual/Portuguese speaking

WORK EXPERIENCE - Presently working part-time as an Employment Specialist

for Roxbury Community College for the ICE program.

My duties include assessing young adults, ages 18-22 that have

learning disabilities along with other prolonged illnesses in providing

vocational counseling to determine employment eligibility in the community.

This also includes networking with communities and businesses in the area

and making contacts that would benefit our college and students in this

program. I work with a team of job coaches in supporting and developing

quality life skills, social skills, transitional services to adulthood and

preparing them for employment readiness in the community.

2008 - 2013 Family Services Association/ South Bay Mental Health

Fall River, MA

Staff Therapist/Vocational Rehabilitation Counselor

. Proficient in individual therapy, couples therapy, and family therapy.

. Provided Psychological testing and ongoing psychotherapy

. Treated dual diagnosis

. Provided Diagnostic Assessments

. Provided discharge and aftercare planning

. Made referral to other agencies as needed

. Attend case conferences and multi- disciplinary team meetings as

assigned

. Provided on call triage to clients in crisis

. Worked closely with other state agencies such as DMR, DSS, MRC and

other state and federal agencies that help serve our population.

. Provided therapy for substance abuse and clients recently out of

prison

. Working with adolescents with severe behavioral and trauma symptoms

. Communicated with mass health for inquiries of benefits in order to

authorize therapy sessions with clients

. Provided requests for appropriate referrals to other programs or

agencies for services mass health accepted or clients were eligible

. Provided outreach therapy at schools working with adjustment

counselors and teachers to assess and treat students with negative

behaviors and mental illnesses.

/06 - 2008 Bristol Elder Services Fall River, MA

Caregiver Specialist/Private Care Manager

. Provided assistance to caregivers by making referrals to other

agencies when client is unable or unwilling to self-refer.

. Assisted Caregivers in the process of admissions to nursing facilities

. Connected with organizations in the community in making contacts,

resources and marketing our programs

. Provided guidance to Caregivers and family members on discharge

planning and transition of elders from hospital setting to

rehabilitation facility/nursing home.

. Educated Caregivers, family members on Medicare/Mass Health/Medicaid

and how it pertains to long term care.

. Provided outreach information and assistance to clients, caregivers

and the general public in the community, then developed media plan.

. Provided home visit assessments to caregivers and other family members

who would benefit from the program, including addressing and

identifying their needs.

. Meeting with team members on a regular basis to share information and

problem solve.

. Meet with management in developing and implementing a quality

assurance plan that monitors the effectiveness of the program and the

quality of the work produced by the team.

. Provided follow-up reassessments and monitoring service plans to

establish quality assurance standards.

. Documented information gathered in accordance with the agency and

maintaining accurate records for compiling of statistical information.

. Provided timely written reports to clients, customers and agency

members along with maintaining detailed time and billing records.

. Provided translation of Portuguese language to Protective Services

when necessary.

. Met with such agencies as DMR, DMH, MRC and many other state and local

agencies to interpret resources.

. Produce and run Caregiver Support Groups on a monthly basis for

clients, and researching topics that would be useful for Caregivers.

05/04 - 05/06 Pride-Inc. Taunton, MA

Vocational Case Manager/Counselor

Human Rights Officer

. Collected, organized and analyzed information about individuals

through records, tests, interviews, and professional sources to

appraise their interests, aptitudes, abilities, and personality

characteristics for vocational and educational planning.

. Compiled and studied occupational and economic information to aid

individuals with disabilities in making and carrying out vocational

and educational objectives.

. Interviewed new clients and referrals from DMR, DMH, and MRC for

further supports.

. Maintained permanent client case records including comprehensive

progress notes.

. Updating client data according to policy requirements and state

regulations.

. Provided Human Rights Training and Orientation to new clients,

including informing all individuals of their rights and procedures of

reporting abuse.

. Provided clients with realistic career goals along with academic

goals.

. Provided counseling to clients with special needs, minorities, and

clients on probation.

. Referred clients to career job placement centers for training and

education

. Worked closely with Taunton High School in providing assessments on

students with disabilities, this included students of various racial

and ethnic backgrounds for vocational counseling.

02/95 - 09/06 Aplastic Anemia Foundation of New England

Vice President (Non-Profit Organization)

. Recruited and trained new members on proper policies of our non-profit

organization.

. Scheduled and held numerous support meetings for patients and their

families who were going through Bone Marrow Transplants.

. In charge of setting up meetings with Board members.

. Managed annual fundraisers, along with budgeting and the oversight of

treasury funds.

. Developed strategic leadership and insight when running bone marrow

drives.

. Part of a team on complex problem solving and decision making issues

at board meetings.



Contact this candidate