Customer Service Assistant
Resume:
Bianca A. Browning
Chapel Hill, NC 27517
*************@*****.***
EDUCATION
Practical Nursing Diploma
Graduated April 2013
ECPI University/Medical Careers Institute Raleigh, NC
Graduated with honors from ECPI University April 2013
Nclex-PN Passed June 2013
Durham Technical community College
Certified Nursing Assistant Program December 2008
Clinical Experience
Tammy Lynn Center December 2012-January2013
Universal Healthcare August2012-December2012
Holy Hill Hospital July2012-August2012
Lychford Rehabilitation Healthcare June2012-July2012
• Clinical experience with delivering basic needs of patients
• Clinical experience with performing a full head to toe
assessment(psychological, physical, vitals)
• Clinical experience with administering medications and performing
treatment as ordered
• Clinical experience with wound care under supervision of an RN
• Clinical experience with tracheostomy care under the supervision of an RN
• Clinical experience with gastrointestinal tube feedings under the supervision
of an RN
• Clinical experience with blood sugar checks and insulin administration
• Experience with forming a trusting bond with patients receiving care
• Successful experience in teamwork
• Experience in receiving and accepting instructional duties from others
• Clinical experience with supervising a team
ECPI- Practical Nursing Program
Raleigh, NC
• Cared for an administrated pharmaceutical preparations as needed under RN
instructions
• Effectively communicated detail report to RN per shift
• Assisted in wound care and dressing changes under supervision of wound
specialist
• Attended classes/clinical six days a week
• LPN program was an accelerated program consisting of classes changing
every 5 weeks
Professional Experience
Full Time Practical Nursing Student January 2012-2013
ECPI Medical Careers Institute Raleigh, NC
Personal Care Assistant April 2008-December 2011
Carolina House of Chapel Hill Brookdale Senior Living Chapel Hill, NC
• Supervised a floor of 15 residents
• Assisted residents in showers and daily care (bathing, changings, laundry,
etc.)
• Effectively communicated and recorded detail report to head nurse and
oncoming shift
• Cared for 10 or more residents at a time
• Effectively influenced residents to do daily activities to help improve
themselves
Personal Care Assistant January 2008- April 2008
Shepard House Chapel Hill, NC
• Cared for over 20 residents at a time
• Assist patients with basic health care needs
• Built successful loving relationships with my residents and my co workers
• Helped transport patients to and from doctor’s appointments
Full Time Students September 2007-December 2007
Durham technical community college Durham, NC
• Obtained certified nursing assistant certificate
Waitress/cook December 2006-December 2007
K&W cafeteria Chapel Hill, NC
• Served thousands of residents daily
• Worked through holidays and weekends
• Help to provide a well-organized team to complete the tasks at hand well and
sufficiently
• Supervised a team of 10 or more workers
Drive Thru/Cook
Burger King December 2005-December2006
• Served thousands of customers daily
• Helped to provide a well-organized team to complete the tasks at hand
effectively
• Line cook
• Drive Thru supervisor
• Provided daily customer care
Sales Associate
Kohl’s Department Store December 2005-April 2003
• Night stock associate
• Sales associate
• Provided customer service care
• Helped to establish an effective team
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