Customer Service Manager

Anthony Coco

480-***-**** ************@*****.***

Summary

Seasoned automotive professional with over 7 years’ experience in the industry

Over 16 years of Customer Service and Management experience.

Vast knowledge of automotive diagnosis of both foreign and domestic vehicles.

Extensive network of contacts within the automotive industry

Excellent communications skills

Strong ability to multi-task under pressure and meet deadlines while consistently

maintaining the highest standard of service

Professional Experience

Autozone 08/11 to Present

Assistant Manager

Supervise 13 employees and provide sales to 25 shops.

Assist all customers, commercial and retail, and provide qualified information

pertaining to the correct part, and any and all information they made need.

Schedule employees

Maintain watch over the gross point margin of the store.

Train and coach new employees and current employees on all store policies and

computer programs.

Conduct inventory control, planograms, stocking, as well as shipping and

receiving.

Cash Management and safe handling, deposits, and audits.

Loss Prevention

Matrix counting, accounting reports of all items transferred in and out of store.

Chapman BMW 10/07 to 11/09

Chapman VW 03/10 to 03/11

Parts Advisor/Wholesale Advisor

Assisted all Customers (retail and shop) in selecting required parts in a friendly,

professional, and efficient manner.

Anthony Coco

Helped prioritize vehicle needs and explain importance to customers.

Fast paced environment that required high knowledge of BMW and Volkswagen

parts and vehicle knowledge of engine and body, service and maintenance

schedules.

Tracked all incoming and outgoing parts for the Dealership, issuing RMA’s and

tracking inventory.

Parts availability verification and verified diagnosis with technicians; cross

reference for warranty, service contracts and recalls and locating available parts

when the Dealership was out of stock.

Handled parts payment collection and making sure all parts were billed correctly

through the Service Department and Collision Repair Shop.

Packaged and shipped parts back to the Manufacturer and completed the

appropriate record keeping.

Detailed interaction with wholesale customers

Set up new accounts for outside automotive repair facilities.

Answered phone calls, internal and external

Provided price quotes and troubleshoot issues.

Maintained customer order, special order and back order files.

Pep Boys 10/05 to 09/07

Service Manager

Handled hiring, coaching, training, managing and developing technicians and

fellow advisors.

Shipping and Receiving, management and supervision to ensure accurate

accounting of merchandise coming into the center and transfers, returns or

exchanges that impacted inventory records.

Inventory management counts where needed to ensure inventory accuracy.

Cash management and loss prevention to ensure cash and credit records were

correct.

Provided training in areas of safety that are up to company and OSSA

requirements and satisfaction.

Provided detailed quotes for customers, order parts, coordinated the work of

technicians and service writers. Responsible for opening and closing the shop.

Ensured that the shop was organized and provided guidance to the technicians.

Education

Anthony Coco

2 years of coursework completed towards B.S. in Accounting, University of

Texas Austin

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