Customer Service Administrative Assistant

Lauren Tess Caldwell Contact Info:

Cell #: 913-***-****

Email: *********@*****.***

Objective

My objective is to obtain a position that will enable me to utilize my experience, educational background,

and integrated strategies to excel your business. I have many viable skills to offer if given the opportunity.

Computer Skills

Microsoft Word, Microsoft Publisher, Microsoft Excel,

PestPac Business Software, Quick Books, 10-Key, 72 WPM.

*Always willing and able to learn new programs.

Education

Diploma, Shawnee Mission Northwest High School

Associates Degree, Brazosport Community College, n/a

*Would like to pursue a higher education in the future.

Work Experience

2007-2013 (March), Office Manager/Administrative Assistant

Focused Xtermination Incorporated

Office Duties

Filing

Inventory

Routing technicians

Maintained all records for Department of Agriculture & MSDS booklets

Maintained technicians state certification records & scheduled their seminars

Posted all service tickets, bank deposits, and credit card transactions

Processed credit cards

Accounts payable/accounts receivable

Reconciled month end reports for accountant

Payroll

Processed all federal and state tax forms

Field Work

Maintained service route throughout Metro Area

Serviced residential and commercial customers

Dropped off bank deposits

Customer Service

Answered phone calls

Scheduled appointments

Pricing accounts

Explaining procedures of services

Handling customer complaints

Accomplishments

Leading sales 2010-2013

Kansas State registered pesticide applicator 2009-2013

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