Customer Service Manager

JOSEPHINE R. ROBINSON

**********@*******.*** **05 Rosa Linda Street

619-***-**** San Diego, CA 92154

SUMMARY OF QUALIFICATIONS

Excellent customer service skills, strong communication skills (personal, written, and verbal),

capable of prioritizing multiple tasks, skilled at managing staff schedules, experience in new hire

orientations, administering benefits, and training, enable to maintain strong working relationships

with customers and staff. Knowledge of MS Office, SAFES program. An enthusiastic self-starter

and overall great team player bringing smart judgment and accountability.

PROFESSIONAL EXPERIENCE

Field Services Manager 2004 to 2013

Securitas Securities USA

San Diego, CA

• Developed, managed, and maintained strong customer and staff relationships

• Provided strategic direction and supervision of all security staff

• Coached and trained security staff and supervisory staff

• Managed client and employee retention

• Provided operational and administrative management support to office and field employees

• Established, maintained, and reviewed field employee schedules

• Managed schedule changes and client requests

• Responsible for automated resource systems logging in client calls and inquiries from all sites

• Distributed and coordinated administrative procedures in support of branch operations

• Handled timesheet inventory

• Resolved payroll issues and related administrative matters for field employees

Account Manager 1989 - 2004

Pinkerton Government Services (acquired by Securitas Securities USA)

San Diego, CA

• Managed office operations

• Responsible for incoming calls

• Recruited, hired, and trained new associates

• Performed new hire orientation and administered benefits

• Managed personnel files using SAFES program

• Oversaw guard operations at multiple sites

EDUCATION

Sawyer Business School, Business Administration

REFERENCES

Available upon request

Contact this candidate