Customer Service Office High School .Net Supervisor
Resume:
Lakeisha Kemp
************@*******.***
*** ** **** ** *** 208 Cell:954-***-****
Dania Beach FL,33004
Career Overview
Energetic and reliable
Office skilled
Responsible for meeting and greeting clients
Warm and Friendly
Also a speaking voice you have to hear to believe
Working with a diverse group of people
Skill Highlights
Problem resolution Typing Administrative support Multi-Task
Documentation Email Internet Research Scheduling
Telephone Skills Customer Service MS Office 2007 Fax
Core Accomplishments
Operations
Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
Facilitated on boarding of new employees with side by side training, answering questions and product knowledge.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Scheduling:
Managed daily schedules
Corresponded with customers through phone, fax, email and in person to schedule appointments and answer inquiries.
Dispatching technicians to various jobs, created and cancelled work order
Professional Experience
05/21/2004 to 09/21/2012
DIRECTV Miami Lakes, FL
Customer Service / Installations
Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Provided efficient customer service to clients.
Reviewed and explained DIRECTV plans to customers to guarantee full understanding of payment policies and procedures.
Updated customers accounts and information on a daily basis.
Successfully handled 50 to 70 bills per day.
Managed incoming and outgoing calls for busy office
Scheduled and confirmed appointments for customers
Cancelled and Rescheduled customers appointments
Performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
02-2004 - 04-2004
04-2001 - 06-2002
SUBWAY Hollywood FL.
Lead Counter Help
Duties include assisting customers with there orders
Always keeping a positive attitude for customers and employees
Handle minor banking transactions
Managing inventory
Education
Graduated High School
1995
C. H. Reeves High School
Nassau, Bahamas
General Studies
Focus on Hs Diploma
High School Diploma -Received
References: Available upon request
References
Professional
12 years
Diane Strachan
5724 S.W 19th street
Hollywood Fl 33023
Police Service Aide
Lauderhill Police Dept
********@*****.***
8 years
Tiffany Jones
( C ) 305-298- 2375
6480 NW 6 Ave #7
Miami, Fl 33150
Legal Secretary
Miami State Attorney Office
************@********.***
8 years
Christle Joseph
( c ) 786-***-****
1313 NE 118th street
Miami Fl 33161
Customer Satisfaction Dept
And lead rep
DIRECTV
********.******@*******.***
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