Customer Service Manager
Resume:
HERVE-R NDONG DJHON
Houston, Texas 77082
***********@*****.**
OBJECTIVE: Seeking a position in Networking or related field utilizing
education and experience along with strong technical,
leadership and organizational skills.
EDUCATION: Bachelor of Science in Computer Science, Jan 2007
Bellevue University, Bellevue, NE
Major: Networking
Associate of Arts in Information Technology, Dec 1999
Ecole Superieure de Technology (LOKO), Abidjan, Ivory Coast
Graduated with honors in the top 5 percent.
Relevant Coursework
Cisco Networking Information Security
Implement/Mgmt Network Infra Manage/Maintain Win Servers
Cisco Networking Business Telecommunications
Struc System Analysis/Design Mgmt/Design of Database System
EXPERIENCE: IT Technician, February 2011 - Present
Export USA LLC, Sugar Land, Texas
. Identifies diagnoses and resolves first tier PC
hardware, software and peripheral equipment problems.
. Logs all customer problems and tracks the calls
through to resolution.
. Responsible for prompt, accurate status and feedback
on problems to customers and management.
. Responsible for imaging and configuration of desktops
and laptops.
Owner/Operator/Retail Manager, July 2008- Jan
2011
Decency Retail Store, Omaha, NE
. Owned and operated clothing shop-sold handbags, shoes,
sunglasses and women's clothing.
. Effectively arranged and managed all activities and
processes of the store.
. Planned/managed retail business.
. Hired, trained and supervised 2 part-time personnel.
. Ordered products and work directly with various
vendors.
. Merchandising task; developed and implemented product
presentations
. Maintained housekeeping standards and tidiness of the
store in all areas.
. Provided the best customer service possible to
encourage repeat customers and referrals to my
business.
Certified Patient Care Technician, Dec 2003 - July 2008
University of Nebraska Medical Center, Omaha, NE
. Take and monitor vital signs
. Gather intake information on new patients
. Perform physician order entry and supply inventory
activities
IT Manager, July 2000 - Aug 2003
French Corporation of Africa, Libreville, Gabon
. Ensure the streamlined operation of the IT Department
in alignment with the business objectives of the
organization.
. Plan, coordinate, direct, and design IT-related
activities of the organization.
. Provide administrative direction and support for
daily operational activities of the IT department.
. Work closely with decision makers in other
departments to identify, recommend, develop,
implement, and support cost-effective technology
solutions for all aspects of the organization.
. Define and implement IT policies, procedures, and
best practices.
TECHNICAL
SKILLS: C++, Visual C++, UNIX, MS Office (Word, Excel, Access,
PowerPoint, Outlook)
ADDED VALUE: Certifications
. Lexmark Certification
. Sharp Certification
Language Skills
. Fluent in French and English.
REFERENCES: Available Upon Request
Contact this candidate