Customer Service Health Insurance
Resume:
Lorraine Kuntzler
*********@*****.***
Objective
To have a challenging career where my skills and capabilities can be applied in business operations, offering unlimited
advancement opportunities based on my personal merit and professionalism.
Work Experience
Pasco County School District
2/2013 to Present
Food and Nutrition Services Assistant
2/2013 Present
o Understand federal, state and local program regulations; demonstrate knowledge of meal pattern
requirements; assist with identifying food ingredients for students with special needs.
o Assist with large scale food production, following proper meal standards, written standardized recipes
and instructions, and portion control methods.
o Clean and/or set up serving lines, cash stations, condiment stations, a la carte and beverage service
areas; storage areas, work areas kitchen equipment and tools.
o Perform cashiering duties; use mathematics in handling student accounts and school food service
funds; maintain related records; store food using proper safety and sanitation procedures.
o Assist with food production for special functions.
o Observe and practice procedures for proper food safety and sanitation
Wash dishes and utensils; assist with recycling and empty refuse as needed in the kitchen
o
Check out supplies from storeroom; assist with deliveries and inventory
o
Ceridian Benefits Services
10/1992 to 4/2012
Senior Benefits Analyst COBRA
11/2011 – 04/2012
o Process and verification of all renewals, changes and corrections
o Request coverage changes for consumer records in accordance with Law.
o Review consumer bill blocks for changes made and assure all information on consumer record has
been updated timely
o Interaction with Implementation Analysts and Health Insurance Carriers to review and discuss the plan
and designs for COBRA notifications
o Review weekly disbursements reports
o Review unverified data reports
Supervisor – Regional/Major Account Rates COBRA Operations
06/2003 10/2011
Responsible for employees (20+) yearly evaluations
o
Monthly employee snapshots, providing stats of work performed and delivered to each employee
o
Quarterly reports to Management Team
o
Mentor and coach employees
o
Complete and deliver payroll to corporate
o
Approve time off for vacation and maintain an accurate calendar
o
President Circle Winner 2006 for outstanding client service
o
Conference calls with clients to review, analyze and investigate issues pertaining to monthly invoicing,
o
COBRA notifications as well as design of plans and benefits to assure that all changes are in
accordance with COBRA law
Team Lead Major Account Rates COBRA
08/2000 – 05/2003
o Maintained duties as Rate Analyst as indicated above
o Worked closely with team to provide updates in processing
o Trained team on new procedures
o Worked closely with Management Team to provide feedback on team members
o Reviewed and processed error reports for downloads received with consumer information
o Reviewed daily billing error reports and made necessary changes to assure invoices were generated in
a timely manner
o President’s Circle Winner 2001 – outstanding work within department for processing of client renewals
Rates Analyst –Major Accounts COBRA
06/1995 – 07/2000
oProcess renewals, corrections and changes to monthly invoicing according to COBRA law pertaining
to enterprise clients.
oReviewed and verified the plans and rates during Open Enrollment Periods.
oGenerated reports and mailed to clients to request confirmation of completed tasks.
oAnalyzed and processed changes in plans to allow monthly disbursements of premiums to be sent to
health insurance carriers
oConsulted with Account Managers to obtain additional client information for invoicing, such as,
COBRA codes for severance agreement notifications.
Regional Rates Administrator COBRA
10/1992 – 05/1995
oProcessing/Verification of renewal premiums for monthly invoicing of COBRA
oReview renewal documentation to assure that COBRA regulations are followed.
oBuilt and designed the plans/benefits during Implementation of new clients as well as insurance
carrier’s block of business to provide accurate information used for COBRA notifications.
oContacted Insurance carriers to request updated premiums when client disputed the invoicing.
oRequested billing for additional services the clients requested
8/1975 to
Education
Nassau Community College, Garden City, NY 09/1973 to 05/1975
Associates Degree/Liberal Arts
Achievements/Awards
Presidents Circle Winner in 2001 and 2006 – Awarded to employees in the top 10% of the company (Ceridian)
Six Sigma Yellow and White Belt
Skills
Proficient in Siebel, Acorde, Lotus Notes and Microsoft Office; Word, Excel, Outlook
Outstanding customer service
Proactive and well organized
Excellent problem solving skills and attention to detail
Great time management and multi tasking skills in a fast paced environment
Superior willingness and ability to learn quickly
Contact this candidate