Customer Service Sales

SHANISE J. INDUSTRIOUS

P.O.Box ***** . Tampa, Florida 33682 . Cell 813-***-**** .

******************@*****.***

PERSONAL SUMMARY

Hardworking, determined and dedicated individual with 5 years of strong

leadership and customer service skills. I have delivered exceptional

service handling difficult situations with professionalism while going

above and beyond the client's expectations.

SUMMARY OF QUALIFICATIONS

. Have 5+ years in customer service and handling money.

. Strong verbal and interpersonal communication skills.

. Managed customer accounts and provided excellent service resulting in a

25% closing rate.

. Excellent organizational and problem solving skills.

. Effective multi-tasking abilities, with a team attitude.

. Attention to detail, able to anticipate issues and perform at high levels

of accuracy.

PROFESSIONAL EXPERIENCE

One Touch Direct, Tampa, FL 2012-

2013

Sales/Customer Service

. New installs for Verizon service

. Answer incoming call from customer who has Verizon service.

. Upsell and rebundle the customer with a cheaper bundle package.

. Go over bill with customer.

. Add one bill with a customer that has Verizon service and Verizon

Wireless cell phone service.

The Altimate Connection, Inc., Tampa, FL

2010-2012

Carnival Concessions

. Sell drinks and food items to spectators at various events.

. Perform other duties such as clean-up of concession stand.

. Manage telephone and email correspondence and oversee rental

applications.

. Experienced working in fast-paced environments.

. Remain flexible to handle the needs of the company

Hiregy Staffing Services, Tampa, FL

2008-2011

Sales Associate/ Customer Service Representative

. Answered telephone calls from potential customers providing them with

exceptional customer service

. Thoroughly explained services and products providing a better

understanding to the customers

. Provided excellent customer service above and beyond costumer

expectations

. Assisted customers with issues or concerns effectively problem solving

. Entered data and maintained records of customers ensuring efficiency and

accuracy

. Patiently and professionally handled difficult situations while utilizing

my diffusing skills

. Assisted customers with issues or concerns effectively problem solving

Subway, Tampa, FL

2007-2008

Sales/Assistant Manager

. Supervised employees, handled general complaints, and responsible for

opening and closing the store.

. Ensured that each customer received outstanding service by providing a

welcoming environment.

. Adhered to federal guidelines related to food safety preparation and

communicated with employees.

. Maintained health and safety logs ensuring compliance with FDA

regulations.

. Accurately and efficiently handled money and operated a register.

. Responsible for maintaining the inventory of items and ordering, ensuring

proper quantities.

Rainbow Stores, Tampa, FL

2005-2007

Assistant Manger

. Supervised employees, handled general complaints, and trusted to open and

close the store.

. Stayed focused during busy times and delegated tasks to employees

maintaining business operations.

. Interacted with employees every day, as well as assisted customers with

questions, interacted with employees and customers daily displaying

excellent customer service skills.

. Addressed issues and problems with positive results.

. Stayed attentive to employees by motivating them to succeed and improve.

Academic Financial Solutions, Tampa, FL

2004-2005

Customer Service Representative/Phone Sales

. Communicated via inbound and outbound calls with customers consolidating

student loans.

. Supported other CSRs if they were not available to serve their customers.

. Authorized to offer repayment plans or other financial assistance.

. Maintained all records in a timely and accurate manner with attention to

detail.

. Correctly managed customer payments and accounts.

. Recommended processes to enhance efficiency and effectiveness.

Home Depot, St. Thomas, Virgin Islands

2003-2004

Customer Service Associate

. Provided quotes, prepared orders for delivery, and shipped orders.

. Accurately rang on registers.

. Displayed my adaptability by assisting customers in all departments.

Tax Assessors, St. Thomas, Virgin Islands

1998-2001

Administrative Assistant

. Greeted customers as the first point of contact for the office.

. Performed and coordinated the administrative activities of the office.

. Retrieved and distributed information to employees and clients.

. Operated standard office equipment and computer programs.

. Effectively communicated with clients, vendors and other employees.

. Maintained office files, coordinated mail, and ordered office supplies.

. Maintained an organized office and welcoming environment.

EDUCATION

Ultimate Medical Academy, Tampa, FL

Dental Assistant with Expanded Functions

2011

Charlotte Amalie High School, St. Thomas, Virgin Islands

Diploma 2001

COMMUNITY VOLUNTEER ACTIVITIES

University Area Community Center

2010-2011

Red Cross - Introduction to disaster services

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