Customer Service High School

Seshatms N. Maatnefert

Post Office Box ***

Phone: 443-***-****

New York, New York 10030 Email:

***********@*****.***

TEACHER and TECHNICAL TRAINER

SUMMARY OF QUALIFICATIONS

More than 25 years experience combined as a Teacher and Technical Trainer

with proven abilities with diverse students and employees from academic

institutions to government, military and private industries.

Skilled in developing, conducting and presenting lesson plans, technical

presentations and technical procedures for testing software systems for

quality assurance involving innovative, ground-breaking systems for

organizations.

Quick learner, technically literate and adaptable.

Skilled motivational public speaker and cooperative leader.

Quickly and effectively inspire and train low-skilled learners to

successfully accomplish technical challenges and seasoned learners to

adhere to new protocols.

Hands-on experience in healthcare consultations, preventive health

education and customer service.

TRAINING/CERTIFICATIONS

2013, Credentialed Trainer, EpicCare Ambulatory Electronic Medical Record

System, Yale-New Haven Health System, New Haven, Connecticut

2006, 2002 SAT College Prep Teaching Certifications, Huntington Learning

Center and Kaplan, Inc.

2003 Certified Holistic Health Consultant, Washington Institute of Natural

Medicine, Washington, DC

2001 Provisional Secondary Math Certification, Educational Credentialing &

Standards Branch, Washington, DC

1996 U.S. Coast Guard Commissioned Engineering Officer Training, Yorktown,

VA

1985-1996 Trained Public Speaker, Toastmasters International, Inc., White

Oak, MD

SKILLS SUMMARY

LANGUAGES: C++, FORTRAN, BASIC, Assembly

SYSTEMS: Epic Electronic Medical Record (EMR) System, UNIX Workstation, IBM

VM/CMS, MS-DOS, MS-Windows, MACINTOSH

SOFTWARE: Epic EMR, Microsoft Office and Unix Open Office Software Suites

for Presentations, Word Processing, Spreadsheets, Databases, Project

Management, Internet.

EDUCATION

2002- 2003 Successful completion of Graduate Secondary Math Education

Courses, Trinity College, Washington, DC.

1994 Master of Science Electrical Engineering, Telecommunications and

Computers. The George Washington University, Washington, DC.

1985 Bachelors of Science Electrical Engineering, Cum Laude, Tau Beta Pi

Honor Society, Howard University, Washington, DC.

WORK HISTORY

2012-Present, Credentialed Technical Trainer, Yale New Haven Health System

(YNHH), New Haven, Connecticut.

Trained over 1000 end users as a Credentialed Technical Trainer

specializing in EpicCare Ambulatory Electronic Medical Record System for

one of the top three Go Lives by the Epic Corporation for the Yale New

Haven Health System. Consistently receive top evaluation from end-users and

management. Participated in YNHH Smilow Clinic Go Lives by implementing on-

the spot solutions that lead to increase work-flow productivity for the

clinic and clinical staff. Conduct training sessions through different

mediums, including instructor lead classroom training, Q&A sessions, side-

by-side support and coaching sessions.

2006-12 Math, Verbal and Math & Science Test Prep Teacher, Huntington

Learning Center, New York, New York, Englewood, NJ and Verona, NJ

Raise math grade levels and test scores over 100 points of students ranging

from high achievers in private schools to low achieving students from

diverse urban populations; design and administer individualized curriculum

for middle and high school students; provide instruction to

groups/individuals in reading, verbal skills, math, science and test prep

from elementary to college level; administer tests and student evaluations;

analyze student performance; participate in monthly training and staff

meetings on teaching methods and curriculum development.

2006-2007 Health Consultant Contractor, Customer Service Contractor, Lead

Office, 2011-2012 Trainer, Program Manager Contractor, Various Clients.

Consulted more than 100 clients in preventive health-care solutions in a

one-year period; consulted, stabilized and serviced more than 800 back-

logged dissatisfied clients in a two-week period while supporting daily

operations. Trained staff, work study and volunteers in office procedures

and software programs and electronic office systems.

2003-2006 High School Head Math, Science Head Teacher, Lead Science Fair

Organizer. The Garvey School, Trenton, New Jersey.

Taught a disenfranchised, urban population; organized and facilitated

school's first science fair resulting in college scholarships; counseled

students in career and college choices; arranged visits to colleges and

speakers for career day; organized cultural programs and activities;

developed and implemented daily and unit lesson plans for 9th-11th grade,

administered tests and evaluations, and analyzed student performance;

conducted group/individual reading, math and science activities;

participated in faculty and parent conferences.

2001-2003 High School Math Teacher, Bell Multicultural High School,

Washington, DC.

Taught diverse urban population of Hispanic, African, African- American,

Asian and Caucasian youth; developed and administered curricula and test

for Basic Math, Pre-Algebra, Algebra I & II, Geometry and Trigonometry;

evaluated portfolios; participated in Professional Development Training and

Courses; coordinated and organized and spoke at school assembly programs;

advised school clubs.

2002-2003 SAT College Prep Math Instructor at Bell Multicultural High

School, Kaplan Inc., Washington, DC. Taught classroom-size SAT Math and

Verbal Exam Prep to high school students; proctored an official SAT Exam.

1999-2000 Math Team Leader/College Math Instructor, Smarthinking.com,

Washington, DC.

Taught college level developmental math, algebra, geometry, trigonometry

and calculus; Developed company's first formal Tutor Training Program that

company adopted and used to train new employees for Pilot Program;

conducted demos, classes and training that resulted in permanent tutoring

services for colleges internationally; developed computer math archives for

algebra that improved tutors organization of tutoring sessions and improved

academics for students.

1997-1998 GED Math Teacher, Prince George's County Public School Adult

Basic Education, Greenbelt, MD. Developed and taught summer curriculum for

30 adults and high school students. Assisted program managers and teachers

in preparation and administering of tests for GED diplomas.

1996-1999 Commissioned Telecommunications Engineering Officer, United

States Coast Guard Headquarters Office of Communications, Washington, DC.

Managed $25 million budget; in-depth scientific and financial research to

verify telecommunication designs and systems; organized meetings and

conferences, and conducted seminars and presentations to the Commandant of

the Coast Guard and other high officials. Trained and taught military,

civilian personnel on computer systems, concept of new systems and

procedures.

1986-1996 Electronics-Systems Engineer, Naval Surface Warfare Center,

Dahlgren, VA.

Tested, evaluated and analyzed a complex computer based, command and

control system being deployed on the Navy's newest fleet for quality

assurance based on military technical specifications and standards.

Prepared and presented testing procedures and user guides for software

releases and patches to train personnel and validate software. Also

prepared and presented schedule and cost estimates at joint project team

meetings and successfully defended attempts to accelerate schedules to

satisfy artificial time-lines. Proactive in investigating and proposing

solutions to ensure problem solving proficiency.[pic]

Contact this candidate