Customer Service Sales

Jeffrey B. Williams

**** ******** ***** ***** *******, NC 27604 Cell: 919-***-**** E-

mail: *******@***.***

Loan Administration &Management

Loan Administration / Mortgage Servicing & Loss Mitigations / Mortgage

Sales & Production

> Established and industry-recognized loan administration professional with

expertise in all areas of the loan process including loan originations

and modifications, mortgage services and loss mitigations, underwriting,

and team leadership. Hold 16 years of extensive success in a management /

ownership role and 12+ years of progressive success in mortgage sales,

significantly increasing company revenues while enhancing productivity

and efficiency.

> Top loan originator for Home Gold Mortgage with an immediate promotion to

Assistant Vice President following 6 months of employment. Constructed

and operated all aspects of a new center that quickly expanded to 110

employees, while achieving the same level of status of up to 3 mortgage

centers within 4 months of production.

> Continue to achieve substantial cost savings in the execution of loan

modifications, significantly reducing risk and improving customer

satisfaction and loyalty. Ensure compliance with all department, investor,

state, and federal guidelines. Establish and manage quality relationships

with all colleagues, business professionals, and clients.

> Recipient of several sales awards throughout career for exceptional

performance in all areas of mortgage sales and production. Earned 3 gift

certificates in current position as the SAFE Specialist and Team Leader

for IBM / Seterrus. This was as a result of driving and increasing company

sales.

Core Competencies

Loan Administration Approval of Loan Applications

Mortgage Sales & Production Client Relationship Management

Underwriting Strong Written & Verbal Communication

Loss Mitigations Skills

Loan Modifications Staff Training & Supervision

File Maintenance

Professional Experience

SAFE Specialist / Team Leader (2010-Present)

IBM / Seterrus - Raleigh, NC

- Oversee multiple loan operations including the review of documentation

for compliance with department, investor, state, and federal guidelines,

the process and update of loan records, loan modifications, and the

performance of data entry services. Operate the 10 key adding machines and

obtain lost information. Oversee the daily activities of staff.

- Execute the daily financial activities encompassing the acceptance and

verification of loan payments, and the approval of loan applications.

Underwrite loans and develop and implement new loan decisions.

- Lead Underwriter in overseeing all aspects of productivity and accuracy.

Offer and negotiate terms of approved modifications with borrowers through

both verbal and written communication.

Key Achievements Include:

> Increase the rate of loan modification pull-throughs as a result of

coordinating and implementing call campaigns, successfully achieving

significant cost savings and reducing risk while improving client

satisfaction and loyalty.

> Successful in improving overall team performance by 37% in 12 months as a

strong team-leader providing guidance, leadership, motivation, and quality

expertise in order to maintain a constructive and positive working

environment.

> Establish and maintain a solid client-base as a result of providing

quality service to clients while employing strong customer service and

communication skills.

Continued

Jeffrey B. Williams

1916 Somerset Hills Court Raleigh, NC 27604 Cell: 919-***-**** E-

mail: *******@***.***

Page 2 of 2

Co-Manager & Senior Loan Officer (2008-2010)

Allied Home Mortgage Corporation - Raleigh, NC

- Reviewed completed loan packages and oversaw all aspects of the loan

closeout. Solicitated, negotiated, underwrote, and coordinated the closing

of major and complex consumer, residential, equipment, SBA, commercial

building, and business loans. Communicated with underwriters regarding all

aspects of the business. Maintained client files and assisted loan

officers with various administrative and finance activities.

- Provided training, development, and supervision of loan officers and

staff. Managed sales and customer service. Funded new loans in compliance

with all guidelines and policies. Developed borrower credit information.

Underwrote loans and implemented cost-effective and highly successful loan

assessments.

Key Achievements Included:

> Achieved all local, regional, and branch goals and objectives through the

successful participation in sales management and all areas of the loan

officer call programs.

> Established and enhanced all areas of business for company as a result of

developing and maintaining exceptional client relationships.

Co-Owner & Loan Officer (2001-2008)

Integrity Residential Mortgage - Raleigh, NC

- Executed and oversaw the closeout of various loans and enforced the

quality review and compliance of loan documents and consumer files

including RESPA, Fannie Mae, Freddie Mac, and TIL. Reviewed completed loan

packages and funded new loans within guidelines. Underwrote multiple

loans.

- Managed the daily activities of 17 staff through quality expertise and

strong team-leadership skills. Collaborated with underwriters and assisted

loan officers in all areas of the business.

- Developed and managed successful, long lasting referral relationships

with realtors, builders, bankers, and other sources regarding the

origination of residential loans through strong, ongoing presentation and

sales efforts.

- Full responsibility for all human resources accountabilities encompassing

staff hiring, training, supervision, and terminations. Provided sales

training and mentoring to various employees. Maintained client files.

Key Achievements Included:

> Employed exceptional business development skills in expanding

business from ground zero to an established and productive 17-

person staff firm within 24 months.

> Established and maintained a solid client-base through exceptional

copywriting abilities, the development of quality marketing

strategies, and through strong customer service skills.

***

Additional Experience Includes:

(Team Leader & Loan Officer for Cavalier Mortgage (2000-2001)

(Sales Trainer & Recruiter for New Century Mortgage Corporation (1998-2000)

Education & Credentials

(Bachelor of Science Degree in Psychology: Appalachian State University,

Boone, NC

(Certifications: North Carolina Loan Officer License /North Carolina Real

Estate Broker

> Yellow Belt Lean/Six Sigma Certified

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