Project Manager
Resume:
KASHIF ALVI, PMP
Mississauga, ON
http://ca.linkedin.com/in/kashifalvi/ ******.*.****@*****.***
PROFILE
Five years’ experience in Project Management at a managerial level developing, implementing, and
managing technological and strategic projects
Experienced in Fleet Management, Container Tracking, Logistics, call center and IT
Ability to manage clients’ multi location fleet requirements
A believer of business process optimization who thrives to improve quality standards during and even
outside project life cycles
Adherence to Project Implementation Methodology by organizational PMO standards
Application of leadership and peoples’ management to lead technical staff in order to meet project and operational objectives
Ability to provide demos and technical training to outsourced and in-house staff including board members and key stakeholders
Has worked with global partners and clients from Sweden, Germany, France, South Africa, Philippines,
China, U.A.E. and the US.
TECHNICAL COMPETENCY
• Dashboard Reporting • Knowledge of software programming • MS Project / Visio
• Project Planning • Project Execution & Control • Resource Allocation
• Manage Budgets • EVM & Forecasting • HTLM & Java/VBScript
• Complete coverage of MS Office Suite with advanced proficiency in MS Excel
PROFESSIONAL EXPERIENCE
May 2013 – Present
Online Course Tester (Volunteer)
PMI (Project Management Institute) http://www.pmi.org/
Evaluate an online course using PMI's LMS software. This course covered the previous and some
new theoretical and formula based aspects of Controlling Project Costs which will be covered in
the PMBOK Guide, 5th edition.
2010 – 2013
Manager Special Projects & Fleet MIS
TPL Trakker Ltd. (GlobalTrak/OrbComm) http://tpltrakker.com/
TPL Trakker Ltd. is a TPL Holdings Company that provides telematics solutions incorporated with vehicle tracking, fleet management, portfolio management, general security and navigational services. TPL pioneered vehicle tracking services in the Middle East region.
Generated 25% of TPL Trakker’s growth in new revenue by successful management of the EITV
(Enhanced In-Transit Visibility) which deals with Asset/Container Tracking & Fleet Management
Achieved tender to become the only service provider for International Roaming on GSM and satellite
enabled tracking devices for major commercial and military groups
Designed all Fleet reports for the company with enhanced responsibility of leading the Fleet MIS
department which in turn created new business avenues and sales stream
Promoted as a key technology stakeholder in the Safe Transport Environment Project worth $ 17 million
Project Manager – Trakker Navigation (GIS) 2009 – 2010
TPL Trakker Ltd. (deCarta & Appello) http://trakkernav.com/
Launched MobiTrack; Pakistan’s first off board, turn-by-turn, voice-guided navigation application which was available for over 150 mobile handset models and achieved over 10,000 subscriptions within a span of 45 days.
Successfully completed the MobiTrack and GIS training project for providing nationwide training to Mobilink (Orascom) on technical aspects of the application
Lead the execution of Trakker NAV product plans; responsible for the timely delivery of full products according to specification, including update strategy and user documentation
Conduct project post mortems and create recommendations report in order to identify successful and
unsuccessful project elements
Lead project for development, testing; driving projects from concept to market launch
Build, develop, and grow any business relationships vital to the success of the project
Trained and supervised a team of GIS surveyors, data analysts and GIS developers
Develop progress reports, proposals, requirements documentation, and presentations
Submit budget proposals, and recommend subsequent budget changes where necessary
Developed security procedures/policies for GIS users in order to ensure our digitized maps remained
secure
2007 – 2009
Assistant Manager Operations & Quality Assurance
TPL Trakker Ltd. (DigiCore)
Developed a CODE-RED Analysis in the form of a dashboard which showed higher management fifteen
extensive summaries on vehicle theft. Management used this summary to strategize insurance and vendor claims saving thousands of dollars per month. The summary also helped improve location management with in-house security team and nationwide police coordination
Proposed projects to software development providing them all necessary documentation including
flowcharts and system design criteria
Revision of rules, policies and Standard Operating Procedures for all Operations subdivisions
Hiring staff for Control Room, QA, Automobile Registration and OTA (Over-the-Air)
Improvised Call Center and operational KPIs by introducing bonus bumps and a three tier monthly incentive program which simultaneously improved call handing, call quality and reduced incentive payout by 15 per cent in the first three months
Created and documented new SOPs for overall control room processes in order to minimize queues and
wait time while keeping mandatory dependencies in mind
2004 – 2007
Operations Supervisor
IBEX Global (previously known as TRG Customer Solutions) http://www.ibexglobal.com/
Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Developed and implemented improved metrics and KPI tools for daily operations which resulted in
reduction of overall handling time by 8 seconds
Conducted multiple training programs (Customer services, systems and software) as assigned by TRG
management for call takers in order to improve benchmarks
Active member of Call center automation team which included participation in voting for new technology solutions for improving call center environment
Compiled and logged daily attendance, leakage, stats, COPC and productivity analysis reports
Weekly & monthly feedback and/or collaboration sessions with team members, QA/HR management.
Maintained adherence to schedule, discipline and prevent misconduct behavior; issuance of Tardy,
Corrective Action and misconduct forms in the event of breach
2002 – 2004
Contractual Jobs doing various IT related work
AS400 System Operator and Website Developer at The General Tyre and Rubber Company
Web development and Technology Instructor at Arena Multimedia
Web Engineer at XT Com IT Consultants
EDUCATION
PMP Certification PMI 2012-2013
Computer Engineering, Master of Science SSUET 2002-2009
Web Engineering, Professional Diploma (PDWE) Arena Multimedia 2001-2002
Computer Engineering, Bachelor of Science SSUET 1997-2002
REFERENCES & TESTIMONIALS
Available upon request
Contact this candidate