THOMAS E. GRANGER
Lakewood, CA *0713
Residence: 562-***-****
Cellular: 562-***-****
Email: ***********@***.***
PROFESSIONAL EXPERIENCE
Remodel USA, Torrance, CA.
****-*resent
Confirmer / Service Representative
Front and confirm leads set by the telemarketers as well as distribute
appointments to Sales Representatives throughout the day.
• Making sure that customers understand usage of our products and
making sure that all decision makers are available.
• Prep customers for the arrival and procedures that the specialist
will take once they arrive.
• Helping them understand how the product that they are presented with
can help them save.
Klingspor, Hickory, NC.
2006-2009
Factory Representative
Sold industrial supplies within a protected territory against competitors
such as 3M, Hermes etc. Along with selling Dynabrade industrial tools
that Klingspor sand paper could be used with. Selling mostly abrasives
along with the tools that provided productive usage for the market at
hand.
• Increase volume of sales within protected territory.
• Opened new accounts.
• Collections dealing with over due payments.
• Help customers understand usage of our products the would tailor
there needs.
2005-2006
CROSS CHECK, Glendale, CA
Sr. Account Executive
Sold check guarantee services throughout the United States and USA
territories.
• Kept current customer account satisfied.
• Gave customers thorough knowledge how programs and services
operated and the advantages.
• Trained merchants on all computer and terminal operations.
SARA LEE, Anaheim, CA 2002-2005
Franchise Owner
Distribute Sara Lee products throughout the Anaheim area. Serving the
chain stores, Ralph’s, Albertson’s, Vons, etc.
Merchandise products daily, electronically placing orders daily, and
maintain Sara Lee product in each store.
1999-2002
PRUDENTIAL OVERALL SUPPLY CO., Irvine, CA
Sub-District Manager
Managed, trained, and problem solved for customer sales representatives
(CSR), collected accounts receivables, resolved minor and major problems
for customers, did ongoing customer visitations, and renew accounts.
• Trained new CSR’s in all phases of sales and services in addition
did ongoing training for current CSR’s.
• Audit for CSR’s route observations, making recommendations to
Service Managers for possible improvements.
• Perform customer visitations for over 200 hundred merchants on an
semi-annual basis to insure the customer satisfaction and
retention.
• Collected aging account receivables.
DOLPHIN POOL & SPA SERVICE, Lakewood, CA
1990-1999
Owner
Managed business and personnel. Prospected, cold called, and marketed for
new accounts.
• Sold contracting services for maintenance and remodeling.
• Managed and oversaw projects and contracting personnel.
PRUDENTIAL OVERALL SUPPLY CO., Commerce, CA
1988-1990
Customer Sales Representative
Pick up and delivery of uniforms, along with collection of payments for
rental or sell.
• Prospected and sold new accounts and additional services for
company.
• Achieved over ten new major accounts per year.
NU-WAY LINEN, Long Beach, CA
1982-1988
Utility Driver
Serviced route accounts while drivers were on vacation.
• Kept accounts supplied consistently. Achieved customer
satisfaction.
EDUCATION
Certified, Department of Health Services, Los Angeles, CA, 1996
Life Insurance License, Gold Coast, Costa Mesa, CA 1995
American Technical Institute, Mid City, CA 1987
Certified, Columbus Public Schools, Heavy Truck Driving, Columbus, OH
1980
SPECIAL SKILLS
Certified, Seven Habits, Prudential Overall Supply, Irvine, CA 2001
Intensive Sales Training, World Wide Associates, Torrance, CA 1995
Electronic Computer Technology, Mid City, CA 1987
REFERENCES UPON REQUEST