Customer Service Training

CURRICULUM VITAE

Professional Information:

Name: Austin Kinneberg

Email: ***********@*****.***

Phone: 804-***-****

Address: **** ********* ****

North Chesterfield, Virginia 23234

Date of Birth: May 26, 1989

Vocational Experience:

June 2012 - June 2013 Best Learning, Qinhuangdao

Head Foreign Teacher

. Design and implement curriculum, standards of learning, and

discipline procedures.

. Responsible for recruitment and training of foreign

teachers.

. Assist with visa processing, housing, and translation

. Evaluate performance of Chinese and foreign staff.

. Responsible for classroom education and discipline.

September 2011- June 2012 Changchun University of Technology

Professor of English Debate and Public Speaking

. Responsible for creating curriculum and lessons plans.

. Educate students in an innovative way to foster English

conversation.

. Facilitate weekly English speaking events.

May 2007, 2008, Westview on the James

2011- September 2011 Senior Counselor

. Foster leadership, teamwork, and personal growth in individuals

from ages five to adult.

. Create Mountain Boarding guidelines and procedures.

. Train and certify staff to lead groups in Mountain Boarding.

. Enforce the policies and ideals of the camp and its affiliates.

. Collaborate in the creation of the staff training's leadership

and team building activities.

May 2010- September 2010 Westview on the James

Adventure Camp Counselor

. Primary caregiver for campers ages 13-17.

. Transportation of campers to and from outfitters in multiple

states.

. Instruct campers in the techniques of outdoor living.

. Develop camper's leadership and communication skills in

unfamiliar settings.

. Collaborate with outfitters in the training of camper's intense

outdoor activities.

. Prepare meal plans and budgets.

. Hold daily character building dialogues.

May 2009-September 2009 Camp Highroad

Senior Counselor

. Responsible for the aquatic safety of campers and colleagues.

. Lead school and business groups through team building activities

during the off season.

. Enforce the policies and ideals of the camp and its affiliates.

October 2006-September 2011 Little Caesars Pizza

Crew Member

. Maintain the standards of quality in food preparation and

customer service.

. Responsible for the management of employees in the opening of

store.

. Calculate end of the night earnings and resolve financial

discrepancies.

. Promote and advertise the companies image.

Education:

2007-2010 B.A., Virginia Commonwealth University

English

Literature, graduated with honors

2010 Completed Teacher Preparation Program- roughly one-

third of MA in Teaching, Practicum at Chickohominy

Middle School

Volunteer and Community Work:

. Volunteered and led other volunteers through various horticulture

projects.

. University conversation partner to foreign students.

. Facilitated outdoor events for foster children and their foster

parents.

. Led groups of at risk youth through camp activities.

. Assisted in maintenance, construction, and reconstruction of camp

facilities including but not limited to the following: pool

resurfacing, roofing, piping, tiling.

. Worked with grief counselors to lead team building activities

through Camp Comfort Zone (CZC).

. Judge of provincial English public speaking contest (Jilin,

China).

. Assisted in the creation, maintenance, and event planning of

English speaking community website in Qinhuangdao.

Contact this candidate