Office Years Experience

Andrew J. Mease

*** **** ***** *****. • Cape Fair, MO 65624 • ******@*****.*** • 417-***-****

SUMMARY OF QUALIFICATIONS

• •

10+ years experience in IT Experienced with Microsoft systems

• •

A+ certification course taken through DeVry Experienced in high pressure situations

• •

Real world office networking experience Extensive experience working with

corporate/vendor/personal customers and clients

• •

Knowledgeable on TCP/IP protocols Always eager and willing to learn with an open

mind

EDUCATION

DeVry University Kansas City, MO

Bachelor of Science Degree in Network and Communications Management Graduation: 2 / 2006

TECHNICAL SKILLS

Operating Systems Protocols Hardware Software

Windows Microsoft DNS Switches MS Office

98/NT/2000/XP/ Exchange DHCP BES

Ssl-vpn

Vista/7 2003/2010 TCP/IP Worldox

SonicWall

Windows server VMWare Hubs Sanction

2000/2003-r2/ Modems Summation

2008-r2 Routers Omega

SENIOR PROJECT – Gordon Parks Elementary School, Kansas City, MO

• A team of fellow DeVry students and I were contacted with a problem, found and implemented the solution, and saw it through

to a successful resolution.

• Set up 45 workstations in a Windows Server 2003 environment.

• Recommended and implemented the server, switched all workstations over to the newly created domain, setup printers, print

shares and permissions, and wrote out a user manual with full documentation and user training.

• Installed and setup a tape backup solution with Veritas backup software

• Configured Active Directory for easy user management

WORK EXPERIENCE

United Parcel Service - Lenexa, KS - Employed from 11/2003 to 5/2006

Pick – Off /Member of Safety Committee

• Sort packages according to destination to ensure correct distribution

• Trained new employees to ensure they know company policy and safety regulations

Berkowitz Oliver Williams Shaw & Eisenbrandt LLP. - Kansas City, MO - Employed from 5/2006 to Present

Direct user/Digital support/IT assistance

• Investigate and research any technical issues brought forth by any one of 60 users

• Troubleshoot and find solutions to problems.

• Collaborated with and assisted another IT professional in a total office move that involved breaking down and setting up 50

workstations, server racks, printers, office and cell phones and networking equipment.

• Increased productivity and efficiency of users by performing three major server rack upgrades.

• By maintaining daily service to MS Vista/7, Office 2007/2010, blackberries/Android/I-phone, HP printers, laptops and Inter-tel

phone systems, users are able to more sufficiently complete their daily tasks.

• Train 50 users during transitions from 2003 -2007-2010 MS OS and Office transitions.

• Created a welcoming work environment by providing IT support for visiting law firm clients.

• Minimized ‘down time’ of users by performing monthly maintenance and system upgrades on Saturdays.

• IT support and maintenance for employees’ personal electronic devices

• Successfully increased security and protected sensitive data by ensuring the latest malware and virus prevention programs were

installed.

• In working with the trial team multiple times, I organized a professional setup and maintained all computer and audio/visual

networking during the trials. In doing so, my firm was able to exhibit more data and work with the main office in real-time.

• I provided Employers and co-workers remote support via remote screen share, phone and email.

---References available upon request---

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