Administrative Assistant Insurance

CAROL LANGSTAFF

**** **** ****** * ** Petersburg, FL 33713 727-***-**** *********@*******.***

PROFESSIONAL EXPERIENCE

CHAPTERS HEALTH SYSTEM, T AMPA, FL

LifePath Hospice

Pool Secretary, March 2013 – present

• Provide coverage as needed for receptionists and team secretaries at hospice facilities and resource

centers

• Field phone calls from relatives and/or caregivers of hospice residents; relay information to nurses

• Assist in arranging for admissions to continuous care and to hospice facilities

• Maintain and update client records and staff schedules

HILLSBOROUGH COUNTY FIRE RESCUE, T AMPA, FL

Office of Emergency Management

Administrative Assistant, May 2012 – Nov 2012

• Monitored and updated spreadsheets and calendars concerning emergency management activities and

publications

• Heavy phone contact with County citizens and inter-agency personnel

• Scheduled interviews for candidates appearing in person or by teleconference; processed and forwarded

relevant paperwork

• Issued correspondence related to departmental review of various health facilities' emergency

management plans

AMERILIFE GROUP LLC, Clearwater, FL

Insurance Agency

Compliance Specialist, Apr 2010 – Oct 2010

• Analyzed client complaints re Medicare Advantage policies, annuities, life insurance, etc.

• Assisted agents and general managers with responses to insurance carriers and oversight agencies re

client complaints

• Worked with agents to deliver timely responses to corrective action requests from insurance carriers

BARGER & WOLEN LLP, Los Angeles, CA

Insurance Defense/Reinsurance/Mergers & Acquisitions

Legal Secretary, Sep 1996 – Oct 2008

• Scheduled meetings and teleconferences; made appointments and travel arrangements

• Mailed, faxed, or arranged for delivery of legal correspondence and/or documents to clients and

regulatory officials

• Maintained and monitored legal volumes to ensure that reference materials were up-to-date

• Prepared legal correspondence; organized and maintained documents in paper and electronic filing

systems

• Reviewed legal publications and performed database searches re background and status of current and

potential clients

• Filed forms/fees with Department of Insurance and Department of Corporations in connection with

market conduct examinations, rate filing requests, etc.

EDUCATION

• University of California at Berkeley

Bachelor of Arts - Liberal Arts & Sciences

• University of Southern California, Los Angeles, CA

Graduate work in German language and literature

ADDITIONAL SKILLS

• Spreadsheet and presentation software Microsoft Excel, PowerPoint

• Scanners Image scanners and e-filing of documents

• Word processing and legal software (Practice Manager); WordPerfect; MS Office (Word, Outlook,

Excel)

• Exceptional communication skills, both oral and written

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