Christina M. Frontino Cell: 480-***-**** *****************@*****.***
SKILL HIGHLIGHTS
Microsoft applications Customer Relations
Citrix Service Strategies/Solutions
Payroll, ADP Project Management
STAR/TOPS Team/Cross Training & Mentoring
Printstream Windows Media
Accounts Payable/Account Receivable Revenue and Expenses, Budget
Safety Research and Program Development
CORE ACCOMPLISHMENTS
Project Management:
Initiated "Clean Sweep" Project which resulted in #1 location for recycling and environmental
awareness, Five Star Certification from Chrysler Corporation
Safety, AED and CPR Certification, Policy/Procedure Project, Trip Reduction Program
Development of Divisional Reports, Commitment to Excellence, Company News Letter
Human Resources:
Safety Program which increased awareness of importance to staff including certification
Benefit Open Enrollment, payroll/form changes, Employee Appreciation Program
Vacation Reports, weekly payroll processing and reports, severance packages, evaluations
Staff Development:
Launched well-received Safety and Trip Reduction Program of environmental awareness for all
staff. Mentored and followed Management resulting in developing a higher quality standards
directed toward Customer satisfaction
Cross Training of Office Staff for coverage
Departmental meetings with open forum for concerns, ideas and improvements for employees
PROFESSIONAL EXPERIENCE
Stanfast POD Facility June 2011 – Current, Tempe, AZ
Office Administrator/Executive Assistant
Accountable for Management Support including overall daily schedules and deadlines
Month end reporting, P&L, financials
PowerPoint presentations for meetings, conferences and Town Halls
Accounts payable, Accounts receivable, Payroll - ADP program
Produced daily reports/spreadsheets for Management team, purchase order/requisition requests,
identified inventory
Dominion March 2002 – May 2011, Tempe, AZ
Executive Director/Office Manager
Spearheaded Western Region, resulting in a maintaining employees Development and
Organizational Awareness
Managed team of 16 Administrative professionals. Accountable for Safety Regulations, vendor
contact, proposals including overall Employee processes. Accountable for payroll, commission
structure including overall territory revenue
Conferences, meetings
Documentation, data entry, analysis of customer issues, proofreading
Expense reports, supported outside Sales Representatives, Sales Management
Biddulph Automotive Group August 1990 – March 2002, Glendale, AZ
Executive Assistant to Co-Owner
Spearheaded 5 Star Certification resulting in a 99% increase in revenue and customer satisfaction
with Service Department, accountable for maintaining schedules, office functions
Generated new business through additional advertising and accuracy of surveys and satisfaction
Developed and directed strategy for launch of new exposure of product lines and increase traffic
flow and referrals
Direct/Personal Assistant to Co-Owner, meetings, proposals, travel, conferences, training
Workflow/Financial paperwork, Accounts Payable
EDUCATION
University of Phoenix, Phoenix, AZ Graduated June 2012
Business Administration with Organizational Leadership
Masters, 3.9 GPA
Member of Student Council
Market Academic Achievement Award
Minor in Accounting
PROFESSIONAL AFFLIATIONS
Volunteer for American Cancer Society-Team Leader/Organizer
Making Strides Against Breast Cancer-Captain/Organizer
Susan B. Komen Breast Cancer Research-Captain/Organizer
ASPCA/Arizona Animal Welfare League/Chihuahua Rescue-Volunteer/Advocate