Customer Service Administrative Assistant

Glory Johnson

*** **** ****** #*** *******,TN ***15

615-***-**** ***********@***.***

Objective To obtain a challenging position within a progressive organization, which

will utilize my professional skills while offering opportunity for growth

and development.

Skills

Areas of experience in Leasing. Management, Administrative,

Customer Service, Scheduling, Purchasing, Security, Dispatch & Data

Entry.

Strong planner, organizer and problem solver who can prioritize

multiple assignments and deliver superior results in a fast paced deadline

oriented environment.

Excellent written and oral communications skills and detailed oriented

team player.

Self starter who needs minimal supervision

Experience in Microsoft Word, Excel. Outlook and PowerPoint.

Experience

2013- Present TLK Group-Nashville,TN

Product Specialist

Make outgoing calls

Build or rebuild rapport with new or previous customers

Offer solutions to unresolved issues that new or previous customers may have

Use product knowledge to educate consumers

Utilize customer service skills to recruit

2011- 2013 YMCA- Metro School Systems- Nashville, TN

Site Counselor

Actively lead and engage a group of 15 to 20 children in activities either inside or

outside program areas and during transition times.

Assist in planning and implementing a quality curriculum that meets YMCA

guidelines.

Assist in controlling and maintaining supplies and inventory on site.

Participate in YMCA volunteer programs and the annual We Build People

Campaign.

Ensure the safety of all children at all times including roll taking and counting of

participants and maintain daily record keeping.

2010- 2011 Relm- Capitol Towers- Nashville, TN

Condo, Apartment Leasing Agent, Receptionist

Prepare Leases for new tenants & renewals

Show Condos & Apartments to prospective tenants

Collect money for rent and Condo fees

Answer multi-line phone

2008.2009 Personix – Nashville, TN

Surveillance Operator, Administrative Assistant

Secure Company

Monitor CCTV

Escort scheduled visitors

Set Alarms

File daily activity reports

2006-2007 National College of Business and Technology

Administrative Assistant

Provide administrative support to the Campus Director.

Prepare letters, memos, financial statements and other documents, using word

processing, spreadsheet, and or presentation software.

Read and analyze incoming memos, submissions, and reports in order to

determine their significance and plan their distribution.

Open, sort and distribute incoming correspondence, including faxes and email.

Purchase supplies, maintain storeroom and supply room.

File and retrieve corporate documents, records and reports.

Make travel arrangements for executives.

Arrange breakfast and luncheons for scheduled guest.

Created Emergency Calling Tree for all employees and

Instructors.

1999-2006 Marketing Sales and Management- Smyrna,TN

Customer Service Representative

Take orders phone or faxed over from all states and countries.

Enter, weigh, and print orders through the Solomon Program.

Arrange shipping for all products, dispatch for delivery.

Handle customer inquiries.

2003-2006 Star Command Security Forces, Smyrna, TN

Security Officer

Secure celebrities during concerts at the Ryman Auditorium.

Secure Mary Kay cars and jewelry at Opryland Hotel.

Secure Middle Tennessee State University Stables.

Patrol Apartment Complexes in Nashville TN.

Education Middle Tennessee State University- Computer Info. Systems

Tennessee Technology- Computer Programming

Certificate of completion

Certified Personal Trainer

Licensed Security Officer- State of Tennessee

Certificate of Medicine

New Horizon - Medical Billing & Coding Certification

TSA Training

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