Customer Service Administrative Assistant
Resume:
LENORA D. BANKS
Conyers, Georgia 30094
********@*****.***
Objective: Professional Office Managerial/Administrative Position
HIGHLIGHT OF SKILLS
MS Word, Peachtree Accounting, MS Power
( Point,
MS Excel, People Soft, MS Access, MS
Publisher, MS Outlook, Impromtu, The Print
Shop 11.0, Windows Explorer, AS400, Falcon,
Quick Books, Sabor, Worldspan Travel Systems
and etc.
Excellent organizational skills and detailed
oriented.
Exceptional communication and interpersonal
( skills.
( Inspire and support others to work at their
highest level.
Energetic and highly effective leader and
team member.
Strongly self-motivated, enthusiastic.
Outstanding communication and presentation
skills.
A decision-maker; well-organized,
resourceful, work well independently.
Work effectively with a wide variety of
people.
PROFESSIONAL EXPERIENCE
Initiative & Innovation
. Designed proposals, presentations and contracts for Sales Department.
Designed new forms, graphs, charts for company.
. Did an analysis for purchasing office supplies, computers, and machinery
making sure it was cost effective and setup new accounts with each
. client/company.
. Worked as liaison between Buyers, Plant Managers and Vendors.
. Evaluated and analyzed relocation packages for mortgage company
. pertaining to profit.
. Designated and prioritized important projects to meet deadlines.
. major products.
Planning and projecting new ideas.
Computer literate on all the newer software packages on the market and
can execute accounts, projects, presentations, invoices, contracts,
correspondence, flyers, brochures and etc., at a more expedient pace.
Organizational Customer/Client Skills
. Answered customer/client questions pertaining to the hosiery industry and
. executed problem-solving issues.
. Implemented and organized Media Library.
. Executed highlights for radio and television.
. Made cold-calls and follow-up visits to retail outlets.
Set up hospitality room and sales promotion booths.
Management & Training
. Set up and instructed training for Sales Department on different software
. packages and business math.
. Using Lotus 1-2-3 gathered and entered information to do sales quarterly,
. mid year and year end reviews.
. Organized ongoing training program for Media Department.
Office Manager for fifteen-person office, CEO, President, EVP, Marketing
Managers and etc.
Executive Assistant to President and supervisor for four secretaries.
(Lenora D. Banks Resume con't)
EMPLOYMENT HISTORY
. 08/12-04/26/13 Executive Secretary/Events Planner/Coordinator/
. Public Relations/Marketing/Advertising Christ Temple
Baptist Church
08/11-08/12 Events Planner/Coordinator/Administrative Assistant/
Public Relations/Marketing LDB Enterprises/Suburban
Toys for Kids
10/10-08/11 Collector Horizon Financial Management
04/10-07/10 Patient Associate Apollo Health
Street (Job Layoffs)
02/09-08/09 Student Accounts Rep Kaplan University /
Kaplan Continuing Education
06/08-01/09 Patient Pay Collections AOM Healthcare
Solutions (Job Layoffs)
08/06-03/08 Accounting/Collections Management Specialist Cintas First Aid &
Fire Protection/Document Management
10/05-08/06 Accounting Administrative Assistant Seikoh Giken USA,
Inc. / Randstad (Temp Assignment)
10/04-03/05 Administrative Assistant/Property Management The Habitat
Company LLC (Job Relocation)
03/03-09/03 Travel Cruise Specialist / Travel Agent Expedia, Inc.
(Relocation)
10/00-11/02 Accident Prevention Technician/Administration Royal &
SunAlliance (Job Layoffs)
Accounting Large Deductible Billing/RMG
02/99-10/00 Office Manager/Customer Service Perryman Sales Co.
08/96-12/98 Sales Agent/San Fernando, CA Mkt. Unit Pepsi Cola,
Customer Service Center
EDUCATION
Certificate Received: Secretary/Stenographer/Word Processor - Taylor
Business Institute, Chicago, IL, 2/84-6/84
Major: Music - Minor: Business (2 years) - South Suburban College,
South Holland, IL, 9/74-8/75
Certificates Received: IRA and Keogh Pension Plans, Savings Account,
Effective Business Writing I
Financial Institute of Chicago, Chicago, IL, 6/80-6/81
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